Booked in a repair on Saturday 9th May. I was advised an engineer would be on Site within 48 Hours. Phone JLA on Tuesday 12th May to get confirmation the engineer would be arriving on the Tuesday and... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Reminders sent when duct cleaning is due. Very quick response service when faults are reported. Engineer resolved fault with drier not heating up. Friendly, personable staff.
L'entreprise a répondu
John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Voir plus
L'entreprise a répondu
Anna provided excellent service and promptly arranged for an engineer to attend. She answered all my questions clearly and was very helpful throughout. Overall, a great experience thanks to her suppor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de lavoir
- Magasin d'électroménager
- Service de réparation de matériel électrique
- Magasin de pièces et de composants électroniques détachés
- Magasin d'électronique
Écrit par l'entreprise
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Écrit par l'entreprise
Coordonnées de contact
Meadowcroft Lane, HX6 4AJ, Ripponden, Royaume-Uni
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Respect speaking on the phone and…
Respect speaking on the phone and listening the issues.
7 mai 2026
Réponse de JLA
Good morning,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Réponse de JLA
Good morning Ella,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
The call to report my issue was about a dryer malfunction
The call to report my issue was answered promptly. The advisor, Richard was courteous, professional and helpful. He advised that an engineer will attend within 24 hours to resolve the reported issue.
7 mai 2026
Réponse de JLA
Good morning Andrea,
Thank you so much for your lovely 5‑star review. I will make sure that Richard and his manager see this amazing feedback.
Kind regards,
Ella
Good service
7 mai 2026
Réponse de JLA
Good morning Shahnewaz,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Customer Service
7 mai 2026
Avis spontané
Réponse de JLA
Good afternoon Kenneth,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Helpful and friendly
The phone was answered promptly, friendly and helpful.
Helpful staff member informed me of the online portal to register jobs/problems too which I was unaware of. This will make life easy for me.
She didn't rush the phone call and asked if there was anything else she could help with which was a nice curtesy. Happy with service provided.
7 mai 2026
Réponse de JLA
Good afternoon Helen,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Victoria and her manager receive your kind feedback.
Kind regards,
Ella
Réponse de JLA
Good afternoon Alexander,
Thank you so much for your lovely 5‑star review. I will make sure that Morgan and her manager see this fantastic feedback.
Kind regards,
Ella
Access control
Mark Hudson from JLA has attended Rowan Park Care home in Radstock on several occasions and has always worked in a very polite and professional manner he always resolve the problems that we have and leaves us very happy with the work that he completes I would highly recommend him because of his standard of work to anybody that needs their services
6 mai 2026
Avis spontané
Réponse de JLA
Good afternoon Chris,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
They have multiple contracts on their…
They have multiple contracts on their system for our company and it should be a 24hr turnaround but they state 48. Quite often they also cancel their call out jobs for various reasons. This has also been brought up with them
6 mai 2026
Réponse de JLA
Good afternoon Paula,
Thank you for providing us with this feedback.
We will be in touch soon regarding the issues you have had.
Kind regards,
Ella
Very Helpful phone service.
6 mai 2026
Réponse de JLA
Good afternoon Yasmin,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
John the engineer from JLA provided an…
John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss. Really appreciated his professionalism and friendly approach—would highly recommend!
5 mai 2026
Réponse de JLA
Good morning Crystal,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure John and his manager receive your kind feedback.
Kind regards,
Ella
Easy and quick friendly staff
5 mai 2026
Réponse de JLA
Good morning Elizabeth,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Great customer service
Beth at customer service was great at organising a repair that we required. Thank you.
1 mai 2026
Réponse de JLA
Good morning Shelly,
Thank you so much for your lovely 5‑star review. I will make sure that Beth and her manager see this amazing feedback.
Kind regards,
Ella
Ryan was amazing
Ryan was amazing, sorted my issue out with professionalism and courtesy, thank you
30 avril 2026
Réponse de JLA
Good morning Sam,
Thank you so much for your lovely 5‑star review. I will make sure that Ryan and his manager see this fantastic feedback.
Kind regards,
Ella
Great service for fire extinguishers
Everything was organised in advance, and what made the service great was that Steve and Josh were able to complete the service without much interruption to the site team, they required escorting in some building but they planned this in to their schedule and let us know when it was needed. They gave updates at the end of each day and at the end of the job.
1 mai 2026
Avis spontané
Réponse de JLA
Good afternoon Chris,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Spot on easy step for step experience
Phone call was answered in very good time,clear speaking gentalman,to the point,info correct and a very chearful good bye, all sorted.
1 mai 2026
Réponse de JLA
Good afternoon Jaco,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Ariz and his manager receive your kind feedback.
Kind regards,
Ella
JLA came to fix fire door closer
Mark Hudson from JLA came to fix a fire door closer. He is very friendly, a fantastic worker and always willing to show what he is doing and give tips to assist.
He is brilliant at his job and a real asset to JLA
30 avril 2026
Avis spontané
Réponse de JLA
Good afternoon Geraint,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Bethany was extremely professional…
Bethany was extremely professional whilst maintaining a friendly service. Everything was checked thoroughly and a repair job arranged swiftly.
Bethany also advised of a Portal we can use to log any maintenance or repair jobs in the future.
1 mai 2026
Réponse de JLA
Good afternoon Lorna,
Thank you so much for your lovely 5‑star review. I will make sure that Bethany and her manager see this amazing feedback.
Kind regards,
Ella
Callum from JLA came to fix out wsshing…
Callum from JLA came to fix out wsshing machine he is a fantastic worker very helpfull and also very acommodating noting is a problem to Callum and very good at his job
30 avril 2026
Réponse de JLA
Good morning Gillian,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Callum and his manager receive your kind feedback.
Kind regards,
Ella
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