Booked in a repair on Saturday 9th May. I was advised an engineer would be on Site within 48 Hours. Phone JLA on Tuesday 12th May to get confirmation the engineer would be arriving on the Tuesday and... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Reminders sent when duct cleaning is due. Very quick response service when faults are reported. Engineer resolved fault with drier not heating up. Friendly, personable staff.
L'entreprise a répondu
John the engineer from JLA provided an excellent service. He was quick, efficient, and very helpful throughout the visit. He clearly knew what he was doing and got everything sorted without any fuss.... Voir plus
L'entreprise a répondu
Anna provided excellent service and promptly arranged for an engineer to attend. She answered all my questions clearly and was very helpful throughout. Overall, a great experience thanks to her suppor... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur d'équipement de lavoir
- Magasin d'électroménager
- Service de réparation de matériel électrique
- Magasin de pièces et de composants électroniques détachés
- Magasin d'électronique
Écrit par l'entreprise
JLA is the leader in commercial laundry, catering and heating solutions for the UK and Ireland. We're all about helping our customers to cut costs and take the hassle out of running a laundry room, sluice room or kitchen. Using our unmatched experience in a variety of sectors, we combine market-leading equipment with world-class breakdown cover. The result is our ground-breaking Total Care proposition, which gives customers great machines, seven-day call-out cover and an eight-working-hour engineer response, all for no capital outlay and no repair bills - ever.
Écrit par l'entreprise
Coordonnées de contact
Meadowcroft Lane, HX6 4AJ, Ripponden, Royaume-Uni
- 0800 048 4187
- enquiries@jla.com
- jla.com
4,5
Excellent
2 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful and friendly advisor
Very helpful and friendly advisor, informed me of the portal that can make reporting repairs easier and I will use from now on. My repair was logged easily and a quick date arranged to attend.
21 avril 2026
Réponse de JLA
Good afternoon Heather,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Ryan and his manager receive your kind feedback.
Kind regards,
Ella
Réponse de JLA
Good morning Tony,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
The person i spoke to on the phone was…
The person i spoke to on the phone was very helpful, he tried to solve the problem over the phone. Unfortunately the problem remained so he booked us in for an engineer to visit with 24hrs. The person was very efficient.
21 avril 2026
Réponse de JLA
Good afternoon Elise,
Thank you for your 5‑star review. I will pass this positive feedback on to Ariz and his manager.
Kind regards,
Ella
Réponse de JLA
Good afternoon Wayne,
Thank you so much for taking the time to leave such a wonderful 5‑star review. I will make sure Sally and her manager receive your kind feedback.
Kind regards,
Ella
From initial phone call
From initial phone call, to engineers visit, it's possibly the smoothest process available. The young lady on the customer service desk, was so nice. I believe her name was Anna. What a great introduction to any company to receive that level of customer service.
21 avril 2026
Réponse de JLA
Good afternoon Billy,
Thank you so much for your lovely 5‑star review. I will make sure that Anna and her manager see this fantastic feedback.
Kind regards,
Ella
Good customer service precise response .
21 avril 2026
Réponse de JLA
Good afternoon Peter,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
My call was answered quickly
My call was answered quickly, professionally and explained when the engineer will be able to attend site.
20 avril 2026
Réponse de JLA
Good afternoon Cheryl,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
very helpful full feed back given date…
very helpful full feed back given date booked for engineer to visit and ref no given
21 avril 2026
Réponse de JLA
Good afternoon Claire,
Thank you so much for your lovely 5‑star review. I will make sure that Sully and his manager see this fantastic feedback.
Kind regards,
Ella
Phone answered quickly
Phone answered quickly, Polite manner and no complicated questions.
21 avril 2026
Réponse de JLA
Good afternoon Jason,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your review.
Kind regards,
Ella
Réponse de JLA
Good afternoon Gordon,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Very helpful gentleman on the phone
Very helpful gentleman on the phone. Put the required jobs through immediately
20 avril 2026
Réponse de JLA
Good morning Frank,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this fantastic feedback.
Kind regards,
Ella
good customer service
20 avril 2026
Réponse de JLA
Good morning Jhon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Réponse de JLA
Good morning Margaret,
Thank you so much for your lovely 5‑star review. I will make sure that Catherine and her manager see this amazing feedback.
Kind regards,
Ella
Easy telephone system for logging my…
Easy telephone system for logging my service with excellent customer service.
20 avril 2026
Réponse de JLA
Good morning Mark,
Thank you so much for your lovely 5‑star review. I will make sure that Sally and her manager see this fantastic feedback.
Kind regards,
Ella
It was a quick response and service.
17 avril 2026
Réponse de JLA
Good afternoon Rachel,
Thank you for your lovely feedback! We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
Engineer call out sorted quickly &…
Engineer call out sorted quickly & profesionaly what more can i say
20 avril 2026
Réponse de JLA
Good afternoon,
Thank you so much for sharing your feedback. We really appreciate your comments and are thrilled to see your 5‑star review.
Kind regards,
Ella
Ryan was a very polite and courteous …
Ryan was a very polite and courteous gentleman, he sorted and got an appointment straight away.
20 avril 2026
Réponse de JLA
Good afternoon Fiona,
Thank you so much for fantastic 5‑star review. I will make sure that Ryan and his manager see this amazing feedback.
Kind regards,
Ella
the person handling the phone call was…
the person handling the phone call was kind and courteous and helpful
20 avril 2026
Réponse de JLA
Good afternoon Julie,
Thank you for your lovely 5‑star review. I will make sure that Tee-Jay and his manager see this fantastic feedback.
Kind regards,
Ella
Outstanding service
Outstanding service, very helpful, flexible in appointment times. Did not rush the call, listened to our needs and gave good advice.
17 avril 2026
Réponse de JLA
Good afternoon Andre,
Thank you so much for your lovely 5‑star review. I will make sure that Ariz and his manager see this amazing feedback.
Kind regards,
Ella
Yes they are
17 avril 2026
Réponse de JLA
Good afternoon Naz,
We really appreciate you taking the time to leave a 5‑star review.
Kind regards,
Ella
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