First the products themselves are ok. I don’t like the perfume smell so that is why I cancelled my subscription. Cancelling was a nightmare! You can’t cancel online you have to call. I had to call 4 s... Voir plus
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Lisez les avis des autres
SCAM!!! You order one thing but then it gives you a “discount” that unknowingly enters you into a memebership where you automatically get charged 122$ per month for three months for a kit that’s deli... Voir plus
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I've been using jlo's products consistently in the morning and at night for a couple of years now and they truly work. The cleanser, serum and moisturizer keeps my face hydrated and glowing! I also ap... Voir plus
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I love all the products, and they are not heavily perfumed, making them safe for everyone, even those with allergies or sensitive skin. I am 64 and have been using the products for years and constantl... Voir plus
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À propos de l'entreprise
- Boutique de santé et beauté
- Fournisseur de produits de beauté
- Grossiste en produits de beauté
- Magasin de produits de beauté
- Industrie cosmétique
- Magasin de cosmétiques
À propos de JLO Beauty
Écrit par l'entreprise
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date."
Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Why Customers Choose JLO Beauty®
- ✔ Luxurious, high-performance formulas with clinically tested ingredients
- ✔ Effortless routines designed for consistent, visible results
- ✔ Complete morning-to-night skincare rituals for face and body
- ✔ Backed by a 60-day money-back guarantee
Beauty Has No Expiration Date
JLO Beauty® is built on a simple but powerful premise: "Beauty has no expiration date." Founded by global icon Jennifer Lopez, the brand is a luxury skincare line designed to deliver high performance, results-driven formulas that feel as luxurious as they are effective, proof that radiant skin is achievable at any stage.
Every JLO Beauty formula is powered by our signature Terralume Complex™, a blend of potent, clinically tested ingredients designed to work in harmony. From cleansers and serums to moisturizers and body treatments, our products are crafted to deliver visible results while feeling effortless to incorporate into your daily ritual.
Our Philosophy
At JLO Beauty, we believe skincare should be a daily indulgence, not a chore. Every formula is refined until the results speak for themselves because real confidence starts with results you can see and feel.
Coordonnées de contact
Etats-Unis
- jlobeauty.com
4,0
Bien
183 avis
Demande des avis aux clients
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Réponse de JLO Beauty
Thank you for sharing your feedback, Diomedes! We're truly happy how much you appreciate JLO Beauty. Thank you for your continued support.
Réponse de JLO Beauty
We appreciate you sharing your feedback, Kay. We’re sorry to hear your experience did not meet your expectations. We understand the importance of providing a smooth experience and ensuring our customers feel confident in their purchase. Your feedback is valuable and will be shared with our team as we continue to improve. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Honestly I have the auto ship for my…
Honestly I have the auto ship for my wife. She loves it all, and it makes her happy. Then she leaves me alone for the day :)
1 juillet 2026
Réponse de JLO Beauty
Thank you for your glowing feedback, Jackson! We’re so happy to know that your wife is enjoying the benefits of our JLO Beauty products. We sincerely appreciate your support with JLO Beauty.
JLo Beauty Customer Service is trained to NEVER TAKE NO as an answer
I have been a loyal customer since the inception of JLo Beauty in Dec. 2020 and have enjoyed regular monthly subscription of products since that time.
JLo Beauty does not send a notification reminder about an upcoming shipment, just sometimes notifications when it is already on the way. This has led to my having a lot of extra product even when going into my account and delaying the product (you would have to do this regularly without forgetting - life is too busy for that).
I called to cancel the subscriptions on 7/20/26 because was having trouble delaying the next shipment date when logged onto my account. I was told by the customer service rep I had two accounts. I told her I did not have two accounts. She wanted to cancel one of my accounts which confused me. I finally explained to her I had two separate subscriptions, not accounts.
She said I had been a member since 10/2025 (this is when I started an eye patch subscription, not my regular three piece subscription which started 12/2020).
The girl refused to accept that I wanted to cancel my subscriptions and kept repeating different offers to keep me as a customer. No matter what I said, she would just put me on hold, then come back and repeat offers. I finally gave in to an offer of 20% off all my future subscription shipments and canceled the eye patch subscription.
The next day, 7/21/26, I receive a voice message from someone identifying themselves as a JLo Beauty supervisor apologizing saying I did not qualify for the 20% off future shipments and it should have never been offered to me.
I called back on 7/21/26 and told them I wanted to cancel for good. The customer service rep continued to offer me 10% off because the last rep was not supposed to offer 20%. She too said I had been a member since 10/2025. I told her no, it has been since 12/2020. I told her I wanted to cancel and she kept telling me they could offer 10%. I asked to speak to a supervisor and she kept trying to say she already had spoken to one. After asking multiple times, I'm transfered to a female who identified herself as a supervisor. She said she was sorry about the rep who offered 20% and was requesting additional training for her. She said she should have checked before offering the 20% because I did not qualify. She offered 10% instead. I told her no, I just wanted to cancel and I did not appreciate being told my membership had been since 10/25 and that both front line representatives were extremely persistant in not accepting I wanted to cancel my subscription. She said the computer system had been changed over recently and it was showing the 2025 date.
The customer service is extrememly discourteous to long-time members requesting to cancel. I've enjoyed the product for years and am sad it ended like this.
21 juillet 2026
Avis spontané
Réponse de JLO Beauty
We sincerely apologize for what you've experienced, Jen. This is not the level of service we strive to provide, and we regret that your experience did not reflect the standards we have set for our customers. We understand how important it is to have a smooth and straightforward experience, especially when making changes to your account. Your feedback regarding communication, account details, and the support you received will be forwarded to our team for further review so we can make this right. If anything else comes up, we're here to help.
Easy to order and to change delivery…
Easy to order and to change delivery date and to edit the order if need be.
19 juin 2026
Réponse de JLO Beauty
We appreciate your feedback, Iris! We’re glad to know that managing your account has made things easier for you, and it’s wonderful to know you’re enjoying the products. Thank you for choosing JLO Beauty as part of your skincare journey.
JLO products
I love the JLO products, but I have so much now that I do not need any for awhile so I canceled my subscription.
20 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your experience, Sloan! We're so glad to know you've enjoyed your JLO Beauty products and appreciate your support. We completely understand needing to take a break when you've stocked up, and we're grateful that you've chosen us as part of your skincare routine. We look forward to welcoming you back whenever you're ready!
I had a chat with someone and asked him…
I had a chat with someone and asked him to cancel my plan, they convinced me to change it by one I can afford. But they didn’t change it. I have been paying the same for the last three months.
25 mai 2026
Réponse de JLO Beauty
We're sorry to hear about your experience and understand your concern, Allison. We appreciate you taking the time to share your feedback. We would also love the opportunity to review your account and address the concern you’ve raised. Kindly contact us at 1-800-704-7551, available from 7:00 AM to 10:00 PM daily, so we can assist you directly.
Réponse de JLO Beauty
Thank you for sharing your feedback, Alka. We’re sorry to hear that your experience with JLO Beauty didn’t feel worth the price based on your expectations for the product. We truly appreciate you taking the time to let us know, as your feedback helps us continue to improve. Thank you for being part of your beauty journey.
Réponse de JLO Beauty
We’re so grateful you took the time to share this with us, Jessica! It’s wonderful to hear that you’re enjoying your JLO Beauty experience, and we’re excited for you to continue feeling confident and radiant with every use. Thank you for being a valued part of our community!
The person I talked to on the phone was…
The person I talked to on the phone was nice and kind but really couldn’t help me
15 juillet 2026
Réponse de JLO Beauty
We sincerely apologize that your recent experience with our Customer Care team did not meet your expectations. Your feedback is important to us, Sandra, and we appreciate the opportunity to improve. Please contact our Customer Care team at 1-800-704-7551, available daily from 7:00 AM–10:00 PM EST, so we can assist you directly.
I like that products because are nice…
I like that products because are nice for my face, I have 5 years more or less and I use all the steps in my face
16 juillet 2026
Réponse de JLO Beauty
Thank you for sharing your wonderful feedback, Deisy! We’re so happy to hear that JLO Beauty has become a valued part of your skincare routine. We’re truly grateful for your continued support and honored to be part of your glow journey.
Easy to change your subscriptions every…
Easy to change your subscriptions every shipment. Packaging is perfect. Easy pay plan. And I love the product!! And also a Fan.
10 juin 2026
Réponse de JLO Beauty
Thank you for your wonderful feedback, Stacy! We’re so happy to hear that your JLO Beauty experience has been seamless and enjoyable. We love knowing that you appreciate the convenience of our services and are enjoying the products as part of your beauty routine. We're grateful to be part of your glow journey.
Best product I ever used
Best product I ever used. I get so many compliments on how young I look.
16 juillet 2026
Réponse de JLO Beauty
Thank you so much for sharing your amazing feedback, Josephine! We’re thrilled to hear that JLO Beauty has become such a loved part of your skincare routine. It means so much to know that you’re feeling confident and enjoying the results of your beauty journey. We truly appreciate your support and hope you continue to glow with JLO Beauty!
Réponse de JLO Beauty
Thank you for sharing your lovely feedback, Susan! We’re so happy to hear that you’re enjoying your JLO Beauty experience. With consistent use, you can expect those visible benefits to keep building and your skin to continue looking its best. Thank you for choosing JLO Beauty as part of your skincare journey.
I never signed up for a subscription…
I never signed up for a subscription and they started pulling money out of my account every month. Cannot reach an actual person to fix this. Product is nice, but the auto subscription needs to stop.
1 mars 2026
Réponse de JLO Beauty
Thank you for sharing your feedback, Melissa. We’re sorry for any confusion regarding our membership program and understand your concerns about the recurring charges. The introductory offer includes future shipments unless the membership is canceled. We’d be happy to provide additional support and help review your account details. Please contact our Customer Care team at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
I love the products
I love the products, it works for me and price is good.
The packaging is nice and travel sizes are perfect.🤩
I use everyday morning and night and portions are too much still.
I’ve had to cut back monthly shipments but you’ve made that easy.
16 juillet 2026
Réponse de JLO Beauty
Hi Jo, thank you so much for sharing your wonderful experience with us. We’re thrilled to hear that JLO Beauty has become a part of your daily routine. It’s great to know that our flexible subscription options have helped you personalize your deliveries to fit your needs. We truly appreciate your support and are so happy to be part of your skincare journey!
You’re very helpful on the phone and I…
You’re very helpful on the phone and I receive my moisturizer on time
30 mai 2026
Réponse de JLO Beauty
Thank you for sharing your experience, Wanda! We’re thrilled we could help! Thank you for recognizing our Customer Care team — we’re always happy to support our customers. Your kindness and loyalty truly motivate us, and we’re honored to continue this glow journey with you.
Thumbs down on Customer Service
I am actually going to cancel. You guys took unauthorized payments from my debit card & when I called to say no, they only refunded me $50 & it should have been for over $100.
Products are great! Customer Service was terrible & there was a communication gap with the CSR & they did NOT understand what I was saying or what had been done wrong.
15 avril 2026
Réponse de JLO Beauty
Thank you for taking the time to share your feedback, Shellee. We’re glad to hear you’re enjoying our products, and we’re sorry for the frustration you experienced with your account and your interaction with our Customer Care team. We understand how important it is to have your concerns properly addressed, and we’d appreciate the opportunity to look into this further and assist with a resolution. Please contact our Customer Care team at 1-800-704-7551 available daily from 7:00 AM–10:00 PM EST. so we can assist you directly.
Réponse de JLO Beauty
Thank you for sharing your feedback, Ruby! We’re delighted to hear you had a positive experience with JLO Beauty. We appreciate your support and are happy to provide a seamless shopping experience for our customers. Thank you for being valued member of our community!
I love you guys products make me a lot…
I love you guys products make me a lot more beautiful
16 juillet 2026
Réponse de JLO Beauty
Thank you so much for your wonderful feedback, Yolanda! We’re thrilled to hear how much you’re enjoying JLO Beauty. We’re grateful to have you as part of our skincare journey!
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