Amber was great she said she would expedite an email so my transaction can go through quickly. So I do appreciate. Waiting now to continue my transaction
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Lisez les avis des autres
Overall, I've had a good experience with Jamaica National Bank. There were times when I had difficulty logging into my account, which made it frustrating to access my services and send money. However,... Voir plus
L'entreprise a répondu
The transaction do go through quickly and receipts received to say the transaction is successfully. However, maybe it's me but to get to the page I want is somehow never intuitive to me and the page... Voir plus
L'entreprise a répondu
I gave this great because I can simply fill out release the form after sending funds to be deposited to my account vs calling that took forever I just wish there’s an mobile App for banking It’s... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
JN Money is a global remittance brand which originated in Jamaica. The brand upholds international standards in its facilitation of money transfers between several countries across the world and offers customers the ability to send money, pay bills and mobile top-up. Our Services Include: - Sending for Cash pick-up - Sending to financial institutions - Sending Funds to the JN Money Card - Bill Payments - Mobile Top-up The JN Money brand is owned by JN Money Services Limited (JNMS), which is a fully owned subsidiary of the JN Financial Group. JNMS was incorporated in December 2005 to manage the remittance operations of the group, and to provide a suite of services, that include money transfers and bill payments.
Coordonnées de contact
4,3
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
It hasn’t been good lately.
It hasn’t been good lately.. the service is slow and I have to keep trying over and over… sometimes two hours before I get though. I hope you fix the problem as a lot of people depend on this service.
20 avril 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback, we’re sorry to hear about your recent experience. We understand how frustrating the delays must be, especially when you rely on our service. Our team is working to improve performance and reliability, and we truly appreciate your patience.
All transactions done online
The website bis user friendly and easy to access. Completed the transaction online.
19 avril 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback! We’re glad to hear you found the website user-friendly and easy to access, and that you were able to complete your transaction online with ease. Thank you for choosing JN Money!
Réponse de JN Money
Dear Valued Customer, thank you for your feedback! We truly appreciate your recommendation and are glad you had a positive experience with us. We look forward to serving you again soon.
Réponse de JN Money
Dear Valued Customer, thank you for your feedback! We’re glad to hear you found the service fast and convenient. We appreciate your support!
Althea was extremely helpful and…
Althea was extremely helpful and patient. She took the time to ensure that my query was resolved to my satisfaction.
It’s a real shame that this branch in Elephant and Castle is closing.
18 avril 2026
Avis spontané
Réponse de JN Money
Dear Valued Customer, thank you for your thoughtful feedback! We’re glad to hear that Althea was helpful and patient, and that she ensured your query was fully resolved. We look forward to serving you again soon! Please remember you can continue to send money easily using our online platform at www.jnmoneyonline.com.
I love using Jamaica National online is…
I love using Jamaica National online its convenient everything is made easy. I could do it in the comfort of my own home. everything is great no hassle 123
16 avril 2026
Réponse de JN Money
Dear Valued Customer, thank you for your kind feedback! We’re delighted to hear that you’re enjoying the convenience of JN Money Online and that everything feels easy and hassle-free. It’s great to know you can manage everything comfortably from home!
Took a while to correct system error.
10 mars 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback. We’re sorry for the delay in resolving the system error and appreciate your patience. We’re continually working to improve our service and provide a smoother experience.
Effectively working
Well it's good to see it was up and running no technical issues today
17 avril 2026
Réponse de JN Money
Dear Valued Customer, thanks for your feedback! We’re glad everything ran smoothly today with no technical issues. We appreciate you taking the time to share your experience and look forward to keeping things running just as well for you.
The website needs improvement
The website needs improvement. Whilst this is a convenient way of sending money from US to Jamaica, the website is oftentimes down/inoperable. I find this to be inconvenient. There are also times when account transfer takes longer than stipulated.
15 avril 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about the issues you’ve experienced with the website and transfer times. We understand how important reliability and speed are, and we’re actively working to improve both. Your input is valuable, and we appreciate your patience as we make these enhancements.
Réponse de JN Money
Dear valued customer, thank you for bringing this to our attention. We’re sorry for the inconvenience caused by service interruptions and understand how frustrating that can be. We’re working to improve reliability and appreciate your patience.
Althea Morris is an amazing agent
Althea Morris is an amazing agent. I love this location because you get treated like royalty.
14 avril 2026
Avis spontané
Réponse de JN Money
Dear Dianne Ellington, Thank you for the 5-star review. We are pleased to hear that Althea has been providing you with excellent service. We will certainly acknowledge her for her efforts. Thanks again for choosing JN Money Services.
Although I’ve had some bad experiences
Although I’ve had some bad experiences, I’ve found the staff here in the UK and in Jamaica willing to do what’s necessary to resolve my problems as expeditiously as possible. I have also found that the people working on the frontline are extremely professional, courteous, helpful and empathetic. They are a pleasure to speak with and should be awarded with increase salaries. And I’m talking the staff who answers the telephone. They’re just brilliant 💯💯👏👏👏👏
12 avril 2026
Réponse de JN Money
Dear Patrick Walker, Thanks for the awesome review. We appreciate your feedback and will recognize our UK team for delivering exceptional service. We value your business and look forward to serving you again soon.
Seamless and very quick.
9 avril 2026
Réponse de JN Money
Dear Norma Carter- Johnson, Thanks for the positive review. We appreciate your feedback and look forward to serving you again soon.
Fast and straightforward
10 avril 2026
Réponse de JN Money
Dear Karlile Thomspon, Thanks for the 5-star review, we appreciate your business and can't wait to serve you again soon.
Réponse de JN Money
Dear Valued Customer, thank you for your feedback! We’re glad you found our customer service good and efficient. We appreciate your support and look forward to serving you again.
Réponse de JN Money
Dear Valued Customer, thank you for your kind words! We’re delighted to hear you had an excellent experience depositing to your JN Bank Account. We appreciate your support and look forward to serving you again.
I am satisfied with sending money with…
I am satisfied with sending money with JN, I had a few issues which was resolved.
2 avril 2026
Réponse de JN Money
Dear Valued Customer, thank you for your feedback! We’re happy to hear that you’re satisfied with our service and that your issues were resolved. We appreciate your trust in JN Money and look forward to serving you again.
Réponse de JN Money
Dear valued customer, thank you for your kind words! We’re glad you find our platform easy to use and that sending instant payments to your loved ones is smooth and convenient. Your support means a lot to us!
I was unable to send money via JN for…
I was unable to send money via JN for over a month
21 mars 2026
Réponse de JN Money
Dear valued customer, thank you for your feedback. We’re sorry to hear about your experience and the delay you faced. This issue was due to our payment processor being down, which temporarily affected our ability to complete transactions. The service has since been restored, and everything is now back to normal. We truly appreciate your patience and understanding.
The apps is so easy to use.it makes my…
The apps is so easy to use.it makes my transfer move fast then I think but the fee could be abit lower.
27 mars 2026
Réponse de JN Money
Dear Valued Customer, Thank s for the positive review. We are happy to hear that you find our service both convenient and reliable. Our goal is to provide the best service to you and all our customers. We appreciate your continued support and look forward to serving you again soon.
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