Opening is fairly straightforward. However, for an app only bank they require you to upload paper based pieces of information. This seems inconsistent.
L'entreprise a répondu
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Lisez les avis des autres
Easy to open and transfer funds had no problems at all very easy experience. And checking account it shows daily interest added it’s nice to actually see savings are growing which I like, other don’t... Voir plus
L'entreprise a répondu
Not a complaint but - the identification process should be done quicker! Why 2 proof of identity and 2 proof of address? Not many of us get paper bills anymore - everything is on online! You may want... Voir plus
L'entreprise a répondu
Only had account for 5 days, seems straightforward,
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Afin Bank Limited – Empowering Financial Inclusion Through Effortless Digital Banking Afin Bank is a UK based digital bank dedicated to serving the underserved. We offer mortgage solutions through intermediaries and direct to customers, and savings solutions via our simple, secure mobile app. Backed by WAICA Re, our regulated services include FSCS-protected savings and both residential and buy-to-let mortgages across England and Wales.
Coordonnées de contact
Lower Ground Floor, 10 Chiswell Street, EC1Y 4UQ, London, Royaume-Uni
- 0333 344 2974
- support@afinbank.com
- afinbank.com
4,3
Excellent
22 avis
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Very smooth simple process
Very smooth simple process. App very easy to use and the security verification process was very smooth and simply efficient. Very pleased. Thanks
14 juin 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Réponse de Afin Bank
Thank you for your review. We’re pleased to hear that everything has seemed straightforward so far.
We hope you continue to have a smooth experience with your account, and please don’t hesitate to get in touch if you need any support.
Réponse de Afin Bank
Thank you for your 5-star review. We’re delighted to hear that everything is going well so far.
We really appreciate you taking the time to share your experience, and we hope you continue to enjoy using your account.
Réponse de Afin Bank
Thank you for your review! We’re delighted to hear you found the application process easy and the app straightforward to use.
Our aim is to make banking as clear and effortless as possible, thank you for choosing us, and for taking the time to share your feedback.
Immediate processing
Afin Bank is very easy to deal with. It is great that as soon as money is transferred to Afin it shows in the app
6 juin 2026
Réponse de Afin Bank
Thank you for your lovely feedback. We’re really pleased to hear that your transfer showed in your account straight away and that the app gave you that immediate visibility - we know how important that is.
It’s great to have you saving with us, and if you ever need any support, our team is always here to help by phone or email, and you can also find useful information on our website, afinbank.com.
Réponse de Afin Bank
Thank you for your lovely feedback. We’re really pleased to hear you found the process easy, safe and straightforward. We work hard to make everything as clear and simple as possible, so it’s great to know this came through in your experience.
Easy to open and transfer funds had no…
Easy to open and transfer funds had no problems at all very easy experience. And checking account it shows daily interest added it’s nice to actually see savings are growing which I like, other don’t they only do a yearly thing, this is better showing daily and monthly sums added to account
26 mai 2026
Réponse de Afin Bank
Thank you for your lovely review. We’re really pleased to hear that opening your account and transferring funds was simple and problem-free.
It’s great to know you’re enjoying being able to see your daily interest adding up, so you can clearly watch your savings grow. We’re glad this has made your experience feel more transparent and rewarding.
Thanks for choosing us.
Really easy process to open an account.
30 mai 2026
Réponse de Afin Bank
Thank you for your 5* review.
We're very happy to hear that you found the account opening process really easy. Making it straightforward for our customers to get started is something we work hard to achieve, so it's wonderful to know that was your experience.
We look forward to supporting you on your savings journey with us.
Not a complaint but
Not a complaint but - the identification process should be done quicker! Why 2 proof of identity and 2 proof of address? Not many of us get paper bills anymore - everything is on online! You may want to look into that. I nearly gave up wanting to open the account.
28 mai 2026
Réponse de Afin Bank
Thanks for your feedback. We really appreciate you taking the time to share your experience.
Checking your identity and address is an important part of opening an account. We use tools such as biometric checks and electronic databases to help us complete these checks as smoothly as possible. If we’re unable to complete them this way, we may ask for additional documents.
Where documents are requested, these can be uploaded securely. We accept digital documents, such as downloaded PDFs, and customers can also upload photos of paper bills or letters where needed.
We’re sorry this wasn’t clearer during the application process, and we’ll take your feedback on board as we continue to improve the experience.
We hope you’re now enjoying using the app. If we can be of any further assistance during your time banking with us, please give us a call.
Opening is fairly straightforward.
Opening is fairly straightforward.
However, for an app only bank they require you to upload paper based pieces of information. This seems inconsistent.
27 mai 2026
Réponse de Afin Bank
Thanks for your feedback. We’re pleased to hear you found the application straightforward.
Checking your identity and address is an important part of opening an account. We use tools such as biometric checks and electronic databases to help us complete these checks. If we’re unable to complete them this way, we may ask for additional documents.
Where documents are requested, these can be uploaded securely. We accept digital documents, such as downloaded PDFs, and customers can also upload photos of paper bills or letters where needed. We’re sorry if this wasn’t clear during the application process, and we’ll take this feedback on board.
Thank you for choosing Afin. If we can be of any further assistance, please give us a call.
Great rate of interest.
Happy .with everything.the highest rate of interest i found for 5 years.
26 mai 2026
Réponse de Afin Bank
Thank you for your 5 * review.
We’re delighted to hear you’re happy with the rate and that everything has gone smoothly. Our aim is to make banking clear, simple and effortless, so it’s great to know you’ve had a positive experience.
Thank you for choosing us.
Easy application and use of app
Easy application and use of app. Clear details on the account.
10 mai 2026
Réponse de Afin Bank
Thank you for your 5* review, Holly.
We’re delighted to hear you found the application process easy and the app simple to use. Our aim is to make banking as clear and effortless as possible, so it’s great to know the account details were easy to understand.
Thank you for choosing us, and for taking the time to share your feedback.
When opening the account over a…
When opening the account over a weekend, kept seeing same message that I needed to open the App to add funds - no mention that have to wait until working day. When going to add funds, cannot see the account name anywhere, just account number and sort code. I therefore didn't know if I should add my prefix, or use my first initials... thankfully ok using only first and last names.
It wasn't possible to make the deposit over the weekend because it appears you couldn't give me my bank details until a working day (which was only a presumption because I wasn't informed).
11 mai 2026
Réponse de Afin Bank
Thank you for your review, and we’re sorry for the confusion you experienced when opening your account.
Deposits can be made at any time, including over weekends and outside working hours. On some occasions, additional account-opening steps may need to be completed before the account is ready to receive funds, which may explain why you were unable to add funds straight away.
We also appreciate your feedback about the account name not being clearly displayed when making a deposit. We understand how this could be confusing and have shared this with our team to help improve the customer experience.
We’re pleased your deposit went through successfully, and thank you again for your feedback.
Réponse de Afin Bank
Thank you for the 5-star review. We’re pleased to hear you had a great experience and really appreciate you taking the time to share your feedback.
For an app only bank you need an app…
For an app only bank you need an app that really works and this one does NOT.
20 avril 2026
Réponse de Afin Bank
Hi Janet,
We're really sorry to hear about your experience opening an account with us, as we understand how important it is for an app based bank to work reliably.
This isn’t the experience we aim to provide, and we’d really like to look into what may have gone wrong for you.
One of the team will be in touch to get a few more details, and we’ll do our best to get this sorted as quickly as possible.
Thank you for bringing this to our attention and we appreciate the opportunity to put things right.
As soon as I transferred my money I…
As soon as I transferred my money I could see it had gone into my account on the app .
20 avril 2026
Réponse de Afin Bank
Thank you for your review!
We’re really pleased to hear that your transfer showed in your account straight away and that the app gave you that immediate visibility - we know how important that is.
It’s great to have you saving with us, and if you ever need any support, our team is always here to help by phone or email, and you can also find useful information on our website, afinbank.com.
Réponse de Afin Bank
Thank you so much for your review and support!
We’re thrilled you were able to open a savings account with us and found the process easy.
We truly appreciate your feedback and look forward to supporting you as you continue your savings journey with us.
Great communication, strong legal support, fast
The lender was very easy to communicate with and has been supporting the process from day one to the end, additionally thx to using the same solicitors for the lender and borrower helped immensely to speed up the process. All the experience has been very positive. Recommended.
27 mars 2026
Réponse de Afin Bank
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you felt well informed and supported throughout the process, and that our communication helped make the experience smooth from start to finish.
At the heart of what we do is a commitment to making banking effortless, so we’re very pleased to know that our service supported you on your lending journey. We’re also glad that using the same solicitors helped to speed up the legal process and contribute to such a positive overall experience.
Thank you again for your recommendation, it really means a lot to us.
Great fixed 5 year rate
Great fixed 5 year rate, app was easy to use, although I had issues with the verification process, but after several attempts of various utility bills the AI finally approved the account. Great rate of interest and like that I can go in and check the daily added interest.
30 octobre 2025
Avis spontané
Réponse de Afin Bank
Thank you so much for your review and kind words.
We’re thrilled you’re happy with our 5-year fixed rate and that you’re enjoying using the app, especially being able to check your daily interest. We really appreciate your patience during the verification process and are so glad it all worked out. We’re always on hand by phone or email if you ever need us, and our website, afinbank.com, also has lots of useful information.
Really loving this new bank
They offer a top interest rate for one year fixed and the best banking app EVER - fast and clear and friendly. A really beautiful design. And I like the way they show the balance instantly, with the daily interest added. Congrats Afin. Stay as sweet as you are!
25 septembre 2025
Avis spontané
Réponse de Afin Bank
Thank you so much for your review and for your kind words.
We’re thrilled you’re enjoying our one-year fixed rate. It’s great to hear the app’s design, speed, and daily interest updates make your experience even better.
Our goal is to make banking clear, friendly, and rewarding. It’s wonderful to know this approach works for you.
We truly value your feedback and look forward to helping you as you continue your saving journey with Afin.
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