Kent Reliance Avis 3 468

I have a number of accounts with Kent Reliance. Yesterday I requested to close one of them but did not receive the proceeds within 2 hours as communicated. I went on-line again this morning to find the account status shown as closure pending. I contacted customer service to ask why it remained pending and was told that no closure request had been received, and that the account remained open. I was told I could close the account on-line but of course I can’t because the account has no functionality due to the closure pending status. So my money is stuck with them until the situation is resolved. Such a basic system failure is unacceptable and I will not be doing business with them again.

The online experience is great. No issues with the KR. Great service all round and simple to use.

Want to register a Lasting Power of Attorney (LPA)? Be warned, you lose online access for ALL accounts. Ask about its effects on account management first (particulalry if you also have a separate/personal KRBS account in addition). While the staff at KRBS strive to help customers, and interest rates can be fairly good, their policy when it comes to LPAs is not in my view, entirely customer friendly, particularly if you do not live near a branch. It smacks of overkill - even where todays security issues are concerned. In my case I was not told when originally enquiring, that registering an LPA on a loved ones account would result in not only losing online access and management for the account in question, but also my own personal, unlinked savings account. I only discovered this by chance when making an unrelated enquiry (credit goes to the member of staff that told me) !! I do not know if this is industry standard practice, but it is extremely unhelpful in this day and age, and of no use when trying to do the best for a loved one in difficult circumstances. I understand security needs, but believe that KRBS should review and rethink its own policy from a customers perspective,to make it far more user friendly to manage accounts with an LPA in place, without alienating people. (With ths in mind I wait to see whether they stop my own LPA process/request in its tracks as requested today, and whether online access remains in place for both the accounts in question).

They should also review their heavy reliance on using the postal service for important documentation, a service which is continuing to rapidly decline and does not delver.

Update - 22/5/26
Credit where it's due, KRBS appear to have acted quickly on my request to stop the registering of the POA, thus allowing online access to the relevant account once more. My original concerns about losing online access and reliance on the postal service, as above, remain however.

Simply, the staff. They are empowered to provide unparalleled service.

Easy to open account with handy hints, good communication with moving money to & from account.

I have been trying to open an ISA account on line for over one week now. I can't believe how difficult it has been.
They couldn't verify by linked account although I've had no trouble doing this with four other banks over the last two years.
I had to post a certified copy of my two forms of ID and print off and send this with a paper copy of my on line bank statement.
These paper documents were returned to me by post today but I still do not have confirmation of my online ISA account! All seems very slow, archaic and unnecessarily bureaucratic.
I have money ready to transfer but can't do this due to the slowness of their processes.
I am now seriously beginning to question whether I actually want this account if it going to be this difficult to do business with Kent Reliance.

Easy and quick

Professional, friendly and quick to respond.
One small problem the advisor was unable to give me the value over the phone (presumably Company policy), but would send me a letter in the post with the value. All the othe.r Building Societies/Banks that I contacted gave me the value over the phone and would also send me a letter as a follow up confirmation

Simply ease and quick to use. The only thing I would like to see is an App

Easy account opening procedure, customer services were very helpful, and the rate offered waas very good

Easy to use platform, good savings rates and I like the fact you can keep adding to the fixed term isa.

I chose your Easy Access ISA partly because of the rate you were offering and partly because I may occasionally need to make a withdrawal and these are not limited in number during a specified period. I have had an Account with you in the past and so this is a return visit.

Very easy to navigate clear savings information with interest information

What I miss with Kent is not having an app to download and work with

Easy online login and great interest rates. Everything is easy to access and well organised website.

Great experience with Kent Reliance.
Easy to use website and competitive rates! Money deposits acknowledged within a minute of transfer giving peace of mind. No complaints from me

Easy to open account and keep track of progress

Good interest rate
Quick and easy to set up an account and transfer money in to it.

we were looking for a bank that was local with good community standing - easy to use web site - no issues once we understood the prosses - going forward will look to expand or dealings with Kent Reliance.

Good products & good customer service