Find online banking with Kent Reliance is one of the best around. Frustrated that new accounts open with better rates that you have to find yourself, but easy to open and manage new accounts, transfer... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a Fantastic organisation!!!, went there today to sort out few things with my wife, we were looked after by a delightful lady called WENDY, I would like to commend her , & the firm for employing... Voir plus
L'entreprise a répondu
It was easy to make the changes I required using the web site. It was also good to see the extra security measures. However it would be good to transfer money into the account(s) from within the web s... Voir plus
L'entreprise a répondu
I am always happy with my dealings with Kent Reliance. The only reason I did not give the full 5 stars was the fact I could not automatically reinvest my matured funds into another bond that was not a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
We're part of OSB Group, a retail savings and specialist lending group with a family of distinct brands that aim to help you reach your financial goals.
Coordonnées de contact
Chatham, Royaume-Uni
- www.kentreliance.co.uk
3,7
Moyen
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 97 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
You need to keep updating
I have had a cash ISA for quite a few years. Once opened the interest rate stays constant but they start other cas ISAs at a better rate. You then have to change your account, this seems to happen every six months. Wish they would would just upgrade the original account
8 juin 2026
Réponse de Kent Reliance
Thank you for your feedback and for your continued loyalty Alan. Our products are offered as limited-edition products, which means they may be withdrawn and replaced with new issues at any time. We understand your preference for automatic rate upgrades and appreciate your comments, which will be shared with the relevant team.
I had to visit my banking branch to…
I had to visit my banking branch to make the deposit.
15 mai 2026
Réponse de Kent Reliance
Thank you for your feedback Jillian. We appreciate that having to visit your bank branch may have been inconvenient. We value your comments and will take them into consideration as we continue to review and improve our customer experience.
Very Professional. Excellent Communication. Extremely Helpful.
Very Professional.
Excellent Communication.
Extremely Helpful.
8 juin 2026
Réponse de Kent Reliance
Lovely to hear about your experience with us, Michael - thanks for sharing :)
it was easy to open with no problems
8 juin 2026
Réponse de Kent Reliance
Thanks for sharing your feedback Sue, that's great to hear.
Réponse de Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Ian!
Customer loyalty not rewarded
On line customer service is good but loyalty is not rewarded with easy access accounts.
New customers get a much higher rate of interest
8 juin 2026
Réponse de Kent Reliance
Thank you for your feedback Terence. We offer all our products to all customers on the same basis, and our rates are applied consistently across our range. Our products are also limited availability and may be withdrawn at any time. We appreciate your comments and will take them on board.
Support power of attorney
Support power of attorney
Please advise what further info is required?
I did complain numerous times to Kent reliance but they remained steadfast POA customers do not have online access. This makes life difficult. There were delays in sending me info concerning maturity of bonds . This would have been available to me online if I had not had POA. POA status was therefore penalising me at an already difficult time .
8 juin 2026
Réponse de Kent Reliance
Thank you for your feedback. We're sorry to hear about your experience. We'd like to look into this further and help resolve any concerns you may have. We have reached out to you via Trustpilot requesting some additional information, and we would appreciate it if you could respond so that we can investigate and assist you accordingly.
Réponse de Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Jane!
Very efficient customer service
Very efficient customer service and user friendly online account capability
8 juin 2026
Réponse de Kent Reliance
Thanks for sharing your feedback Andrew, We’re glad you found our customer service efficient and our online account easy to use.
I am a long term saver with Kent…
I am a long term saver with Kent Reliance and have always found their service superb
8 juin 2026
Réponse de Kent Reliance
Lovely to hear about your experience with us, Muriel - thanks for sharing :)
Réponse de Kent Reliance
Thanks for your feedback Ian! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
The process of opening the account was…
The process of opening the account was easy to navigate but still comprehensive and secure. It worked well. It gave me confidence that my money would be safely managed.
8 juin 2026
Réponse de Kent Reliance
Thanks for your feedback! We're happy to hear you had a smooth experience setting up and navigating the website. We appreciate you choosing us.
Advance Warning
I have trouble logging in sometimes but get there in the end.The service is good they keep in touch and let you know when accounts are about to expire in advance which is good.
8 juin 2026
Réponse de Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Hutson!
Generally quite happy
Certain aspects of the website are a little clunky and look a bit dated but overall everything works well and transactions are quick. Responsive communication via text and email is also good.
8 juin 2026
Réponse de Kent Reliance
Thank you for your feedback Erica. We appreciate your comments and are pleased to hear that transactions are processed quickly and that our communications have been helpful. Your suggestions will be taken into consideration. we’re always looking at ways to improve our service.
Réponse de Kent Reliance
Thanks for sharing your feedback Rallis, that's great to hear.
I had no problems with online access to…
I had no problems with online access to the site or with arranging my savings plan, a major plus!
8 juin 2026
Réponse de Kent Reliance
Thanks for sharing your feedback Spurr, that's great to hear.
I’ve saved with kent for some years now…
I’ve saved with kent for some years now and find the website easy to use,and generally the rates are pretty decent!
8 juin 2026
Réponse de Kent Reliance
Thanks for your feedback Jules! We're happy to hear you had a smooth experience setting up and navigating the website and and that you’re enjoying the interest rates. We appreciate you choosing us.
Helpful staff
8 juin 2026
Réponse de Kent Reliance
We’re delighted to hear that you’re happy with our services, thank you Harris!
ONLY JUST OPENED ACCOUNT
I will have to wait and see before I can leave a review, depositing £7000 was fairly easy, I'll wait and see how it goes from here on.
8 juin 2026
Réponse de Kent Reliance
Thank you for your feedback Simon. We're pleased to hear that the deposit process was straightforward. We appreciate your trust and look forward to continuing to provide you with a positive experience. If you have any questions or need assistance along the way, please don't hesitate to contact us.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.