The first experience was smooth with instant transfers between my accounts. The problem started about two weeks after with transfers taking days and I was shocked to know you can contact them only th... Voir plus
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Lisez les avis des autres
Very easy joining process, confirmed in 10 minutes or so. Money transferred in showed in account immediately, LHV immediately recognised by my other banks. Obviously with LHV being new to me I did... Voir plus
L'entreprise a répondu
Signed up via the app over a month ago. It keeps saying it's checking my details, but I submitted all my passport, my documents, everything. To this day, the app says we're reviewing your details. I h... Voir plus
opening account was easy. interest rates are good. transfers into LHV are quick, however, transfers out are not, depends on the time you make the transfer. from testing, looks like 9-6 are in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LHV Bank (UK) is redefining banking for ambitious individuals and businesses. Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals. With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most. At LHV Bank, your money is always at work—helping you to achieve your ambitions.
Coordonnées de contact
1 Angel Court London, EC2R 7HJ, London, Royaume-Uni
- help@lhv.com
- lhv.com
3,0
Moyen
97 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Horrible Customer service
I have a Easy-Access Account with LHV. I asked them to close my account - That can only be done via email.
I got a reply with : please send account details and upload a selfie and bank statement etc . I did that I am still waiting for any proper communication from them and its has already been 2 days.
I will suggest all future savers , Avoid this bank !! they are good as long as you pay them when its time to withdraw money it looks like a SCAM!!
Edit:
Its been 3 working days and no reply yet. Any UK based bank does this work in 1 working day.
I wish I could award them Negative star.
29 avril 2026
Avis spontané
Absolutely USELESS and incompetent
Signed up via the app over a month ago. It keeps saying it's checking my details, but I submitted all my passport, my documents, everything. To this day, the app says we're reviewing your details. I had to email them directly, and they're asking me for my details again, which I provided. Weeks have gone by, and I've still heard nothing. The most useless and incompetent bank I've ever dealt with. They have wasted so much of my time. I wish I'd never downloaded the app and I will not be recommending them to anyone.
29 avril 2026
Avis spontané
The first experience was smooth with…
The first experience was smooth with instant transfers between my accounts. The problem started about two weeks after with transfers taking days and I was shocked to know you can contact them only through emails.
They better get more staff to sort things out or I will close this account immediately
25 avril 2026
Avis spontané
HIDDEN WITHDRAWAL RULES!
HIDDEN WITHDRAWAL RULES!
Opened a current account with easy access savings linked. Depositing money was easy and fast with the app, but when I needed to withdraw money I encountered a daily payments limit that was not shown when opening the accounts (or known to MoneySavingExpert who I always use when looking for accounts). The next day I tried again only to discover a monthly payments limit of slightly more than the daily, meaning my money was locked into an "easy access" account. The only way to contact Customer Services is via email which takes days to receive replies. I've now requested a full closure and will be complaining to FSCS.
17 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that opening your account and depositing funds was straightforward, but we understand your frustration around withdrawal limits and communication.
We aim to be clear about how accounts work, including any limits, and we recognise this wasn’t your experience. We’re reviewing how this information is presented so it’s more visible before and after opening an account.
On support, we understand that waiting for email responses isn’t ideal, especially when trying to access your money. We’re working to improve response times and overall accessibility.
If you’d like us to review your case or provide further clarity, please contact us at help@lhv.com.
The LHV Bank Team
Lack of communication
Certainly very easy to set up the App and fund the account. I opened a current account and was able to take note of my account number and sort code but when I opened a savings account there was no sign of an account number or sort code so I emailed LHV and expected a reply today (Monday). I didn't receive an email !!! I was considering depositing much more than my original deposit but the lack of communication would actually prompt me to close both accounts.
20 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re glad to hear that setting up your account and funding it was straightforward, but we understand your frustration around not receiving a response when you needed one.
Savings accounts don’t have their own sort code and account number in the same way as a current account, and we recognise this isn’t always clear. We’re working to make this information more visible and easier to understand within the app.
We also take your point on communication. If you’ve contacted us and haven’t received a response within the expected timeframe, that’s not the experience we aim to provide.
If you’d still like support or clarification, please contact us at help@lhv.com and we’ll follow this up.
The LHV Bank Team
mixed, both good and bad, not a fully functioning bank
opening account was easy. interest rates are good. transfers into LHV are quick, however, transfers out are not, depends on the time you make the transfer. from testing, looks like 9-6 are instant, after that, then the transfer will take place the next day.
for support, you have have to email them, you can choose for them to call you back.
there are also limits
Daily Limit: £10,000.
Monthly Limit: £20,000.
Large Transfers: Contact LHV to authorize larger amounts.
Internal Transfers: Up to £1,000,000.
Debit Card Spend: Default £2,000 daily, up to £10,000
19 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that opening your account and funding it has been straightforward, and that you’re finding the rates competitive.
We understand your experience around outgoing transfers and support. While many payments are instant, timing can vary, and we know consistency is important. We also recognise that relying on email support isn’t ideal for everyone.
On limits, we aim to be clear about how accounts work. We’re currently working on making this information more visible within the app so it’s easier to understand and manage.
If you’d like us to look into anything further or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
No access to my own money!
Similar experience to others - lost my phone, tried to register on a new device. Blocked from doing so and directed to an email address. They only respond on week days. Numberless debit card with my details on the app - mean I'm unable to buy anything online. So an account with money - inaccessible. Shocking
I'll be withdrawing my money and closing this account on regaining access
18 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re sorry to hear about your experience. Losing access to your account after changing devices is understandably frustrating, especially when it affects your ability to use your money.
There are security steps involved when registering a new device, but we recognise this shouldn’t leave you without access or support. We also understand your point around limited support hours, particularly when the issue is urgent.
Please contact us at help@lhv.com and we’ll help you regain access as quickly as possible and review what’s happened.
The LHV Bank Team
Mixed feelings
On the plus side it was not too difficult to set up an LHV account. The interest rates are very attractive and it was a breeze to fund the deposit and current accounts.
However that is where the good news stops. There seems to be only e-mail support Monday to Friday 9AM to 5PM. No phone support and no chat.
Following an e-mail exchange I am still none the wiser where I can withdraw cash using the debit card without any charges from ATMs. Link group? Specific bank?? It seems Trial and error is LHV's preference.
Worse still are the transaction limits of 10,000 per transaction and 20,000 per month. I reached those limits and now I am paralysed until next month. There is no way I can find to alter these limits within the App.
17 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that setting up your account and funding it was straightforward, and that you’re finding the rates attractive.
We understand your concerns around support availability and the information provided. Our support hours are currently weekdays, and we recognise the need to make help easier to access and clearer, particularly for things like ATM usage and fees. We’ll review how this guidance is shared so it’s easier to find.
On transaction limits, we appreciate that reaching them can be restrictive, especially if they’re not clear upfront. We’re looking at how we can improve visibility of these limits and make the experience more flexible.
If you’d like us to look into your situation or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
fscs & Bank Green approved plus good interest
Very easy joining process, confirmed in 10 minutes or so.
Money transferred in showed in account immediately, LHV immediately recognised by my other banks.
Obviously with LHV being new to me I didn't transfer everything over at once, but LHV is covered by fscs & given a good rating by Bank Green.
The bad reviews? Well, join using a passport rather than expecting LHV to recognise just anything, & perhaps don't expect to move tens of thousands in & out within days of opening. Standing orders? Do people still use these?
So far so good for me. App seems basic but all works well so far.
14 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review.
It’s great to hear that opening your account was quick and that your transfers worked smoothly. We’re pleased the experience has been straightforward so far!
We also appreciate your balanced approach when getting started with a new account. We’re continuing to improve the app and overall experience, so your feedback is helpful.
Thanks again for sharing.
The LHV Bank Team
Can't get money back out
Very easy to set up new account. Easy to pay money in, but and a very big but! .. try to get money out and you get payments that should be instant, held in 'pending' and you have to contact them to find out why .. they then come up with a lengthy questionnaire wanting to know why you were making the payment, showing proof, what job you do, where you money comes from, etc, etc, etc
AND they impose not just a £10,000 daily limit, but also a £20,000 monthly limit !!! So it's far from instant access and locks your money away worse than a fixed bond. Only gratefull I didn't save more money with them.
12 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
We appreciate you taking the time to share your experience.
We’re pleased to hear that setting up your account and paying money in was straightforward, but we recognise your frustration around withdrawals and payment checks.
Some payments may be held while we carry out checks. These are in place to meet regulatory requirements and protect customers from fraud and financial crime. We understand this can feel intrusive and cause delays, and we’re working to make the process clearer and quicker where possible.
On limits, we aim to be transparent about how accounts work. We recognise your point that this wasn’t clear upfront, and we’ll review how this information is presented.
If you’d like us to look into your specific case or provide more clarity, please contact us at help@lhv.com.
The LHV Bank Team
No customer service at all on the…
No customer service at all on the weekend or after 5pm. I set up my account today without any issues, but after getting facial recognition confirmed on my other phone, I was promoted to login, but got a message saying there was a problem logging in, without saying what that was. I was instructed to contact customer support, but there isn't any over the weekend. Come Monday I'll be closing my account.
11 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback. It helps us understand where we need to improve.
We’re sorry to hear about your experience. Not being able to log in after setting up your account is frustrating, especially when support isn’t available at that time.
Our support hours are available on our website, but we recognise this doesn’t help when something goes wrong outside those times. We’re working to improve access to support and make sure issues like this can be resolved more quickly.
If you’re open to it, please contact us at help@lhv.com and we’ll look into the login issue and help you get access to your account.
The LHV Bank Team
Really poor bank
Really poor bank. Don't answer the phone, don't call you when requested and been waiting over a week to open a new account. Will be looking elsewhere now to put my savings. Avoid, clearly understaffed and unprofessional bank. AVOID !!!
10 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re sorry to hear about your experience. Waiting this long to open an account and not being able to reach us isn’t acceptable, and we understand why this has been frustrating.
We’re reviewing our response times and onboarding process to make sure this improves. If you’re still open to it, please contact us at help@lhv.com and we’ll look into your application and provide an update.
The LHV Bank Team
Customer Service Experience
Since I opened the account, it's been running smoothly (hence the 3 star), until yesterday the 9th, I made a withdrawal to myself and my fund was held in pending, all effort to reach them was not successful, no phone contact, no WhatsApp messenger. I emailed them twice, yesterday and today 10th, but no official response. How I I proceed from here, I'm stacked and my money is in limbo as it's been deducted from my account balance. This is not a good experience for anybody to go through. I expected more from them.
I hope that they can release my funds asap so that I can carry on doing business with them, if not, I will have to consider an alternative.
I will come back to give a final review of my experience and how efficient they were able to resolve my issues.
9 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review. We’re glad to hear things were running smoothly initially.
We’re sorry to hear about your recent experience. Waiting on a transfer while funds show as pending isn’t what you expect, and we understand how frustrating that can be.
Payments can sometimes be held briefly while they’re being processed or checked, but you should still be able to reach us if you need support. We recognise that we haven’t met expectations on communication here.
Please contact us at help@lhv.com with your details, and we’ll review the payment and provide an update.
We appreciate your feedback and are working to improve both payment consistency and response times.
The LHV Bank Team
A straight forward current account I…
A straight forward current account I opened on 8th April 2026 via the app was easy after providing suitable ID my current account was opened very easy to fund from another uk bank money arrived instantly but just recently it’s taking a while to receive and debit money to a payee I sent money from my current account yesterday it’s still not arrived and withdrew some today to monzo that’s showing has pending unfortunately it’s not overly good has you are waiting I think I will stay with my main bank monzo and Revolut transfers instant
8 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for taking the time to share your experience.
It’s great to hear that opening your account and funding it was straightforward. That’s exactly how it should feel.
We understand your concern around recent transfer delays. While many payments are instant, some can take longer depending on processing times and checks. That said, we know consistency matters, and we’re working to improve this so you can rely on a smoother experience.
If any payment is taking longer than expected, please contact us at help@lhv.com and we’ll look into it for you.
We appreciate your feedback and will continue to improve.
The LHV Bank Team
AVOID - DO NOT deposit funds with LHV!
Similar experience to others - lack of transparency, terrible service and now won't allow me to access my money. No information to be found online or in documentation that mentions daily £10,000 or monthly £20,000 withdrawal limits either before or after opening the accounts - I only discovered these when I tried to move money. Withdrawing is terrifying - my funds disappeared from the LHV account for 24+ hours before eventually appearing in the receiving account (and only after I prompted LHV). From other comments, it seems LHV has been aware of these issues for months and has done nothing. I'm now trying to cancel my accounts within the 14 day cooling-off period and retrieve my funds. LHV have not replied to my email request, despite finding time to respond to Trustpilot reviews - perhaps this will elicit a response (although that's likely to ask me to contact them again by email....!). Shocking service from any bank in the 21st century.
8 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback. We’re sorry to hear about your experience.
We understand how concerning it can feel when access to your funds or transfer timings don’t meet expectations. Transfers can occasionally take longer than usual depending on processing and checks, but they should always complete safely.
On withdrawal limits, we aim to be clear about how accounts work, and we recognise that this hasn’t been your experience. We’ll review how this information is presented so it’s easier to find upfront.
We also take your point on communication. If you’ve contacted us and haven’t received a response, that’s not the service we want to provide. Please contact us at help@lhv.com with your details so we can look into this and support you directly.
The LHV Bank Team
Locked out of account and getting no response
Im really worried about this bank....I opened after Martin Lewis mentioned it for paying great rates on current and linked savings accounts, but have not been able to login to the app all weekend and a bank that you can only contact by Email.....Come on, I will be closing accounts ONCE they even reply to me!
6 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We understand how worrying this must feel, especially when you’re unable to access your account. That’s not the experience we want you to have.
Access issues are usually linked to security checks or technical problems, but we know that doesn’t make it any less frustrating when you need to get into your account. Getting this resolved quickly and keeping you informed is critical.
Please contact us at help@lhv.com if you haven’t already, and we’ll prioritise reviewing your case and getting you back into your account as soon as possible.
We appreciate your patience and the chance to put this right.
The LHV Bank Team
Shocking Money Transfer Issues
I transferred a sum of money from my account to an external current account that is in my name. Five hours have now passed and the money is neither in my LHV account or my external account. This is not a good service and I'm starting to think that I made a mistake by opening an account. The interest rate is good but the actual banking service is shocking. I can't even speak to a person to ask where my money is.
6 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We understand how concerning this must be, especially when you can’t see where your money is. That’s not the experience we want you to have.
In some cases, payments can take longer than expected due to processing times or additional checks, depending on the receiving bank and timing of the transfer. This can make it look like the funds have temporarily disappeared, even though they are still in transit.
That said, we know how important it is to have clear visibility and quick support when this happens. Please contact us at help@lhv.com
and we’ll investigate this as a priority and provide a clear update.
We appreciate your patience and the chance to put this right.
The LHV Bank Team
Will be closing
Just opened the account which was very easy and quick. However reading the reviews regarding almost zero customer service and people being locked out of the app now give me serious cause for concern. Based on this I will be closing & deleting which is a shame as they pay good interest rates but I have no wish to be locked out from my money
4 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We’re pleased to hear that you found the account opening process quick and easy.
We understand your concerns around access and support. Keeping your money safe while ensuring you can access it when you need to is fundamental. In some cases, accounts may be temporarily restricted while we carry out security or regulatory checks. These checks are there to protect customers and meet our legal obligations, but they should always be handled clearly and as quickly as possible.
We’re continuously improving how we support customers and how we communicate during these situations. If you have any concerns or would like us to take a closer look at your account before making a decision, please contact us at help@lhv.com
We appreciate you giving us a try and hope we can rebuild your confidence.
The LHV Bank Team
I opened an account with LHV Bank…
I opened an account with LHV Bank recently and found the process fairly straightforward. I didn’t create it for the current account, but an easy access savings one instead. I thought it might be a bit of a faff having to move money through the current account to get it into the savings one and vice versa to move it back to my regular account when needed, but it’s a quick and simple process. All transactions seem to be instantaneous and I’ve not experienced any problems with the app so far. Great job LHV.
2 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for sharing your experience.
It’s great to hear that you found the setup straightforward and that moving money between your current and savings accounts has been quick and easy. That’s exactly how we’ve designed it to work.
We’re also pleased that everything has been running smoothly for you so far and that the app is meeting your expectations.
Thanks again for choosing LHV!
The LHV Bank Team
Decent recommendation
Account set up easy. Great that wherever your money is, it’s earning interest, more than most banks. Choice of debit card is a nice bonus too. Only used for day to day expenses and a touch of savings. Not had a bad experience since set up 3 months ago. Would be good if they set up a refer a friend scheme, I’d share like mad!
3 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for taking the time to share your experience.
It’s great to hear that you found the account setup straightforward and that you’re getting value from the interest on your balance. That’s exactly what we’re aiming to deliver.
We also appreciate the suggestion around a refer-a-friend scheme. It’s not something we offer today, but it’s useful to hear there’s interest and it may be something we explore in the future.
Thanks again for using LHV as part of your day-to-day banking.
The LHV Bank Team
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