The first experience was smooth with instant transfers between my accounts. The problem started about two weeks after with transfers taking days and I was shocked to know you can contact them only th... Voir plus
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Very easy joining process, confirmed in 10 minutes or so. Money transferred in showed in account immediately, LHV immediately recognised by my other banks. Obviously with LHV being new to me I did... Voir plus
L'entreprise a répondu
Signed up via the app over a month ago. It keeps saying it's checking my details, but I submitted all my passport, my documents, everything. To this day, the app says we're reviewing your details. I h... Voir plus
opening account was easy. interest rates are good. transfers into LHV are quick, however, transfers out are not, depends on the time you make the transfer. from testing, looks like 9-6 are in... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
LHV Bank (UK) is redefining banking for ambitious individuals and businesses. Our app-only retail banking services are designed to empower ambition at every step. Whether you're growing your savings or managing everyday finances, our easy-to-use interest-paying current account and attractive savings products help you achieve your goals. With our intuitive app, you can take full control of your finances, wherever you are, saving you time to focus on what matters most. At LHV Bank, your money is always at work—helping you to achieve your ambitions.
Coordonnées de contact
1 Angel Court London, EC2R 7HJ, London, Royaume-Uni
- help@lhv.com
- lhv.com
2,9
Moyen
98 avis
A répondu à 92 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Decent recommendation
Account set up easy. Great that wherever your money is, it’s earning interest, more than most banks. Choice of debit card is a nice bonus too. Only used for day to day expenses and a touch of savings. Not had a bad experience since set up 3 months ago. Would be good if they set up a refer a friend scheme, I’d share like mad!
3 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for taking the time to share your experience.
It’s great to hear that you found the account setup straightforward and that you’re getting value from the interest on your balance. That’s exactly what we’re aiming to deliver.
We also appreciate the suggestion around a refer-a-friend scheme. It’s not something we offer today, but it’s useful to hear there’s interest and it may be something we explore in the future.
Thanks again for using LHV as part of your day-to-day banking.
The LHV Bank Team
Not sure why there are good reviews here…are they fake?
Not sure why there are reviews here saying the account opening process is quick an easy. Almost 2 weeks passed since I've given this company my persobal information, ID and the video verification. Heard nothing back from them, the app keeps saying they are reviewing my details and to keep an eye on my emails, got nothing so far. There is no contact number or email address to speak to anyone. Got good credit rating so I doubt they have any reason to reject my application. Any other bank would've had my account open from day 1...
2 avril 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We understand how frustrating this must feel, especially when you’ve already completed all the required steps.
Opening an account involves a number of checks to keep things secure and meet regulatory requirements. In some cases, this can take longer than expected, particularly if additional review is needed.
We’re sorry that you haven’t received an update yet. That’s not the experience we aim to provide. Please contact our team at help@lhv.com
and we’ll look into your application and provide an update.
We’re also reviewing how we keep customers informed during onboarding so you’re not left waiting without clarity.
The LHV Bank Team
Nice looking app, limited info and features hold it back
Opened an account which was quite smooth and easy. It has a great interface even though it's basic but it reminds me of Trading212 which is one of the best for UI's I've seen and if they keep adding to it, it'll become a good contender for other apps (as well as good rates).
Some criticisms are there's limited info such as payment limits. Had to search online to find out and the limits are quite low which rules it out for saving more than £20,000 with them, as the daily limit is £10,000, but the monthly limit is £20,000 which is not great if you want to save more. You can email for more withdrawals but details are limited so I'd rather not risk transferring more money to it.
31 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you found the account opening process smooth and that you like the app’s design.
We also appreciate your comments on payment limits and the availability of information. We understand how important it is for this to be clear and easy to find, and we’ll take your feedback on board as we continue to improve the app.
Thanks again for your review - it’s very helpful for us as we keep building and refining the experience.
The LHV Bank Team
Easy to use and treating the account as…
Easy to use and treating the account as a saving account due to its very good interest rate
27 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review.
We’re pleased to hear you’re finding the account easy to use and that the interest rate is working well for your savings.
If you ever need any help or have questions, our team is here to support you.
The LHV Bank Team
Most backwards banking experience I ever had
When I read the reviews, I thought people were just being extra petty but they were right. This bank asks a number of invasive questions even before you're able to open an account and, in my case, I'm giving up before I even get there because they have now refused 2 bank statements I submitted as proof of address. Both downloaded directly from my Chase and American Express apps and uploaded to their app, with my address on. I don't know what more I can do but I'm not going to waste any more time - if this is the level of difficulty to open an account, I can't expect the actual banking experience to be any better. Thanks for wasting my time, LHV. I'll be taking my money elsewhere.
25 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
We’re sorry to hear this has been your experience.
We ask for proof of address and other details to meet our legal and security obligations. It’s how we keep accounts safe and prevent fraud. We know it can feel intrusive, but it’s a standard part of opening a bank account.
In your case, it sounds like something hasn’t worked as it should. Statements downloaded from recognised providers are usually accepted, so we’d like to take a closer look at what went wrong.
If you’re open to it, please get in touch with our support team by emailing help@lhv.com so we can review this for you and get things moving.
We aim to make banking straightforward, and we’ll take your feedback on board as we continue to improve the process.
The LHV Bank Team
Initially installed the app on my…
Initially installed the app on my tablet to try. After going through security etc. my account was up and running. I then loaded on to my phone as my tablet doesn't have fingerprint recognition. This locked me out of my account as you can't have the app on more than one device. Email to customer service, which took nearly all day for a response, got me back up and running. Great interest rate as of today 4.25%
20 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review and for sharing your experience.
We’re pleased to hear your account was set up smoothly and that you’re happy with the current interest rate. We understand it was frustrating to be locked out after installing the app on a second device, and we appreciate your patience while this was resolved.
For security reasons, the app can only be active on one device at a time. If you need to switch devices in future, our support team will be happy to help make the process as smooth as possible.
We’re also sorry for the delay in our response and are continuing to improve our response times.
If you need any further assistance, please contact us at help@lhv.com.
The LHV Bank Team
opened a current account
opened a current account , simple process and love the black debit card better looking than first direct's. the app is simple to use but as time goes on would like instant notifications when using debit card etc. I will when overdraft maybe become available move over fully to LHV .
10 décembre 2025
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review.
We’re glad to hear you found the account opening process straightforward and that you’re enjoying the app and your debit card.
We appreciate your feedback on instant notifications and overdraft availability. These are both areas we continue to review as we develop our services, so it’s helpful to understand what matters most to you.
If you ever need any support, please feel free to get in touch.
The LHV Bank Team
Great interest rates but you can’t get…
Great interest rates but you can’t get your money out.
24 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
It’s great to know our interest rates have been positive for you, and we understand how frustrating it can be if you’re having difficulty making a transfer.
We do have daily and monthly transfer limits in place, which can sometimes affect withdrawals. Our support team can review your situation and help you complete your transfer as quickly as possible.
Please contact us at help@lhv.com and we’ll be happy to assist.
The LHV Bank Team
Problem Free Income
Passed security checks and opened account, bit worried when I suddenly was denied access BUT received a phone call to sort things out that was made OUTSIDE their stated hours and was soon back up and running.
The account pays good interest on a current account which means someone like me doesn't have to waste time moving money between accounts to profit from it.
Direct Debits are set up and working and I am already making an income from doing nothing but running a current account.
Couldn't be happier.
24 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your review and for sharing your experience.
We’re pleased to hear your account was set up smoothly and that everything is now running as expected, including your Direct Debits. We understand it may have been concerning to temporarily lose access, but we’re glad our team was able to resolve this quickly for you.
It’s great to know the interest on the account is working well for you and making things easier day to day.
Thank you again for taking the time to share your feedback.
The LHV Bank Team
Inappropriate levels of customer service
Whilst the app, when it works, is simple and the interest rates are good the customer service is very very slow and security comprises of locking you out your account for up to 4 days despite repeated emails to customer service to assist. This is because they only work Monday to Friday till 16.30. They must move to customer service that deals with banking needs. Be aware of how poor that aspect is. But the good news is the app is simple and I assume my money is pretty secure as even I can't access it twice a month for days.
Unfortunately the response from LHV on 18 March actually reads like it was written by the UK Chancellor trying to avoid any accountability. Just improve the customer service response times and your bank will be better. Avoid the rhetoric of security being your main concern as we know that and are not discussing that. It's incredibly secure such that I can't even get access so your great there. Stop waffling and improve customer service everything else seems good but there is a problem with customer service levels thanks
17 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
We understand how frustrating it is to be locked out of your account and not get a quick response. That’s not the level of service we aim to provide.
Security checks are an important part of keeping your money safe, but they need to be handled quickly and with clear communication. We’re reviewing this to improve response times and reduce disruption when access issues arise.
It’s good to hear you value the app and our rates. Our focus is to make sure the support experience matches that standard.
The LHV Bank Team
There are some very poor rating reviews…
There are some very poor rating reviews on here which just don't reflect my experience. The opening process is very simple. The app works well, first time, every time on my basic android phone. The savings rates are among the best available.
I've recommended this bank to two friends who are both more than satisfied.
15 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for sharing your feedback!
It’s great to hear the account opening was straightforward and the app is working reliably for you. That’s exactly what we aim to deliver.
We’re also pleased the rates are standing out and that you’ve recommended us to others. That kind of trust means a lot.
If there’s anything you or your friends need, we’re here to help.
The LHV Bank Team
Terrible communication
Took over the stipulated 5 working days for them to tell me I cannot have an account.
When i chased for an update prior to the decision, this has also gone over the stipulated 2 working days guideline for a reply from support.
This is terrible for a PRA authorised bank.
I have never been rejected for a bank account before and have a brilliant credit score, way above the average.
No reason to reject my account other than they didn't like the fact I held them to account on the delay.
I am actually glad I have been rejected, they've done me a favour.
This is just a warning to others, stay away from them, they are not worth the hassle.
So many better banks out there.
1 mars 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for taking the time to share your feedback.
We’re sorry the experience didn’t meet expectations. We aim to provide clear updates within the timeframes we set, and it’s clear we didn’t get that right here.
We also understand how frustrating it can be to receive an application outcome without the level of communication you expected. Decisions on account applications are based on a range of factors, and we’re not always able to share detailed reasons.
That said, your feedback on delays and communication is valid. We’re reviewing this to make sure we respond more consistently and keep customers better informed.
We appreciate you raising this, and we’ll use it to improve how we handle similar cases going forward.
The LHV Bank Team
Total lack of communication
I attempted to open a current account with LHV Bank, but after two weeks I had received no communication. I emailed them to check whether there was an issue, yet a further week has passed with no response. This is not the kind of experience you expect from a bank and it seriously undermines confidence in their ability to deal with issues, even if an account were eventually opened.
Update: One month after applying finally received notification that the account is now open.
27 février 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for your feedback.
You’re right to expect clear and timely communication, especially when opening an account. This isn’t the experience we aim to provide, and we understand how frustrating the delay must have been.
We’re glad to see your account is now open, but we recognise that the journey to get there fell short. We’re reviewing this to make sure we respond faster and keep customers better informed throughout the process.
If there’s anything you still need, please get in touch and we’ll make sure it’s handled quickly.
The LHV Bank Team
A real person answered my call
A real person answered my call, not a machine or chat bot! Their colleague understood my request, and sorted the issue quickly. 5* service and great interest rates!
23 février 2026
Avis spontané
Réponse de LHV Bank (UK)
Thanks for taking the time to share your feedback and experience.
Being able to speak to a real person and get things sorted quickly is exactly what we aim for. It’s good to know the team delivered that for you.
Great to hear the rates are hitting the mark too. If you ever need anything else, we’re here to help.
Great first impression!
Opened the account in minutes and everything worked smoothly. Transfers were instant, the virtual debit card worked immediately in Goolge Wallet, and payments were flawless. I also opened a savings account now earning 4%. A strong first impression overall. The app is clean and minimal, still a bit basic and missing standing orders, but it looks promising. Choice of colours for the debit card. I chose black and it arrived in a couple of days. It's smart - looks almost metallic.
6 février 2026
Avis spontané
Réponse de LHV Bank (UK)
Thanks for taking the time to share your experience. We’re really glad everything worked smoothly for you, from opening your account to using the virtual card and making transfers, and that you’re enjoying the savings account and your new debit card!
We appreciate your feedback on the app too. We’re continuing to build and improve, and comments like yours really help shape what comes next.
Thanks again for sharing.
The LHV Bank Team
Very difficult to open a savings…
Very difficult to open a savings account with them. I have been waiting a long time, provided all the documents and I barely get a response from them.
20 janvier 2026
Avis spontané
Réponse de LHV Bank (UK)
We're sorry to hear about your experience. We know how frustrating it can be when opening an account takes longer than expected, especially after you’ve already sent the documents.
We’d like to look into this for you. Please email us at help@lhv.com with a few details about your application so we can check what’s causing the delay.
Thanks for sharing your feedback.
The LHV Bank Team
Scared to use
Scared ! I opened the account easy and a nice black card arrived. Immediately the interest dropped which is out of their control. But reading the reviews I'm put of actually using as they seem extreme worse than a bank called Monzx.
No I don't want to put money in and they freeze and the only benefit is fee free usage abroad no cashback etc
So I sadly will close as I don't want more anxiety and then stealing my money
15 janvier 2026
Avis spontané
Réponse de LHV Bank (UK)
Thanks for sharing your concerns. I’m really sorry to hear that reading reviews has made you feel anxious about using your account.
We want to reassure you that LHV is a fully regulated bank, and your money is protected in line with UK regulations. We only ever restrict access to funds for specific regulatory or security reasons, for example if we need to carry out checks to protect customers from fraud or financial crime. We know how worrying this can feel, and when it does happen our teams work to resolve things as quickly and fairly as possible.
You’re right that interest rates are influenced by wider market conditions and aren’t something we can control directly, and we understand how disappointing changes can be. We also appreciate your feedback on account features, as this helps inform how we develop our offering.
If you decide to keep your account open and would like reassurance or clarity before using it, our support team is here to help and answer any questions. We want you to feel confident and comfortable with your banking.
The LHV Bank Team
Slow, inresponsive
I tried to do a simple thing, so I thought, of updating my home address after a move. The only way to contact them is via email. The first response comes after 24 hours, asking to upload a passport and a selfie so they can update the address. And even if you do it immediately, they did nothing for 3 days. So I sent a request to close the account, as I can just imagine how frustrating it would be if I actually had any issues to resolve.
9 janvier 2026
Avis spontané
Réponse de LHV Bank (UK)
Thanks for sharing your experience. I’m really sorry that updating your address felt slow and frustrating. That’s not the experience we want you to have.
We understand how inconvenient it can feel to be asked for ID again for what seems like a simple change. These checks are there to protect your account, but we should have acted more quickly once you’d provided everything, and it’s disappointing to hear that this didn’t happen.
We’re also sorry that this led you to lose confidence in us and request to close your account. Your feedback is important and has been shared internally so we can improve how we handle requests like this in future.
If you’re open to it, we’d like to look into what happened in more detail. You can contact us at support@lhv.com with your details, and our team will be happy to help.
The LHV Bank Team
BE CAREFUL
BE CAREFUL! Incompetent employees ask endless questions about an account with virtually no activity, under the pretext of AML procedures. They create an appearance of compliance, while at the same time working with crypto exchanges and EMI companies whose anti-money laundering measures are significantly weaker or completely absent.
I believe there are risks to clients’ funds, because if a bank does not comply with AML requirements, its license may be revoked, and in that case clients will receive no more than EUR 100,000 in compensation under the state guarantee scheme.
8 janvier 2026
Avis spontané
Réponse de LHV Bank (UK)
Thank you for sharing your feedback and raising your concerns.
We recognise that being asked for information, particularly on an account with little activity, can feel excessive. These checks are a legal requirement for all regulated banks and must be carried out regardless of how an account is used. They are in place to protect customers, the wider financial system, and our ability to continue operating as a licensed institution.
We apply our anti-money laundering standards consistently across all customers and partners. This includes ongoing monitoring and periodic requests for information. While this can be inconvenient at times, it plays an important role in keeping accounts and funds safe.
We’re always reviewing how we communicate these requirements and how we can make the process clearer and smoother for customers. If you’d like us to look into your experience in more detail, you can contact us at help@lhv.com.
The LHV Bank Team
Worst Bank
Honestly one of the worst banking apps I’ve used. The app is buggy and barely works. You can’t spend your own money without issues, receiving payments means getting questioned about where the money comes from, and sending payments is just as painful. Support is slow and unhelpful, it takes hours to get a response, if you get one at all. Don’t bother. Look elsewhere.
7 janvier 2026
Avis spontané
Réponse de LHV Bank (UK)
We’re sorry to hear you feel this way.
We carry out checks on certain payments as part of our regulatory obligations, which can sometimes add friction, but they’re designed to help keep accounts and customers safe. That said, we recognise how important it is for everyday banking to feel smooth and reliable.
Our support team is there to help when issues arise, and feedback like this is reviewed carefully as we continue to improve both the app experience and our response times.
We appreciate you taking the time to share your feedback.
The LHV Bank Team
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