Excellent service. I had misunderstood the next day delivery timeframe but the staff were very helpful and courteous when I phoned. Love the product the shoes are comfortable but stylish
L'entreprise a répondu
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Lisez les avis des autres
Bought another pair of shoes for my elderly mother. She loves them. Bought her first pair at local garden centre. Now buy direct online. Shoes are great quality and value for money. Would highly recom... Voir plus
L'entreprise a répondu
I miss ordered , sent my apologies, money returned all very efficient. Then actually found something suitable for me put them online , I made the correct purchase followed by quick delivery, Th... Voir plus
L'entreprise a répondu
Sadly the item was too big, had to be returned. My only problem with buying on line is that it is quite expensive to return. Went along to my shopping centre and bought boots from a shop, tried on m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Coordonnées de contact
Bacup Road, BB4 7HB, Rossendale, Royaume-Uni
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4,6
Excellent
228 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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promt service only 2 day for delivery.
4 août 2026
Réponse de The Jo & Joe Collection
Thank you for your kind review! We are glad you received your order in good time.
Very comfortable slippers
Very comfortable slippers, my second pair, wore the first ones out! Would recommend.
8 août 2026
Avis spontané
Réponse de The Jo & Joe Collection
Thank you for your lovely review and recommendation! It’s wonderful to hear you’ve come back for a second pair – there’s no better compliment than wearing the first pair out! We hope your new slippers keep you just as comfortable.
Quality All Round
Superb quality products and choice! Additionally, fast reliable delivery. Highly recommend this seller ☺️
31 juillet 2026
Réponse de The Jo & Joe Collection
Thank you so much for your fantastic review and recommendation! 😊 We’re delighted you’re happy with the quality, choice and speedy delivery. We really appreciate your support and hope to welcome you back again soon!
Lovely quality leather loafers
Lovely quality leather loafers. I placed an order for 1 pair of Nautical Loafers and 1 pair of Ladies Suede Chunky Sole Moccasins on sale through a well known Scottish shop. I found the Suede Chunky Moccasin too small so would recommend maybe buying the next size up. The Nautical Loafer was a good fit and very comfortable, as are the Chunky Moccasins. I wanted another colour in the Nautical which I bought direct through Deborah at Jo&Joe who was very helpful. The shoes arrived within 2/3 days. So far I would have no hesitation in recommending Jo&Joe and 'unfortunately' due to the vast array of colours I could be visiting them again!
6 août 2026
Avis spontané
Réponse de The Jo & Joe Collection
Thank you so much for such a wonderful and detailed review! We’re delighted to hear you’re enjoying your Nautical Loafers and Chunky Sole Moccasins, and that Deborah was able to help you with another colour. We really appreciate your recommendation and your helpful sizing feedback too. With all those colours to choose from, we’d be very happy to see you “unfortunately” return!
Very comfortable sandles
Very comfortable sandles, and very helpful service when I wanted to get exchange something.
30 juillet 2026
Réponse de The Jo & Joe Collection
Thank you for your lovely feedback! We’re delighted to hear your sandals are so comfortable and that our team could help with your exchange. We really appreciate your kind words and hope you enjoy wearing them!
Brilliant contact keeping me informed
Brilliant contact keeping me informed. Excellent service. First class indeed
29 juillet 2026
Réponse de The Jo & Joe Collection
Thank you so much for your wonderful feedback! We’re delighted you were happy with the communication and service you received. Your kind words mean a great deal to us, and we hope to welcome you back again soon!
Quality of shoes excellent Delivered on…
Quality of shoes excellent Delivered on time In packaging that protected goods
28 juillet 2026
Réponse de The Jo & Joe Collection
Thank you for your feedback! We’re delighted to hear you were pleased with the quality of the shoes, the prompt delivery, and the protective packaging. We really appreciate your review and hope to welcome you back again soon.
Excellent quick delivery and lovely
Excellent quick delivery and lovely shoes thoroughly recommend
27 juillet 2026
Réponse de The Jo & Joe Collection
Thank you so much for your lovely review! We're delighted to hear your shoes arrived quickly and that you're happy with them. We really appreciate your recommendation and hope you enjoy wearing them.
I eas very disappointed that the…
I was very disappointed that the heel/sole wore out so quickly..!!
The top is still like new....
29 juillet 2026
Avis spontané
Réponse de The Jo & Joe Collection
Thank you for taking the time to leave your feedback. We're sorry to hear that the sole wore out much sooner than you expected, especially when the upper is still in such good condition.
We'd really like to look into this for you. Could you please let us know which style of shoe you purchased? If possible, we'd also appreciate it if you could send us a few photos showing the wear on the sole, along with your approximate purchase date.
Once we have those details, we'll be happy to investigate further and see how we can help. Please email : Info@jo&joecollection.co.uk
Arrived quickly and packaged well
Arrived quickly and packaged well . Second pair of the sandals , so comfy
9 juillet 2026
Réponse de The Jo & Joe Collection
Thank you for your review!
We are pleased to hear you find our sandals so comfortable! We look forward to serving you again soon!
Delivery was smooth
Delivery was smooth. Really like the shoes, which are very comfortable.
24 juin 2026
Réponse de The Jo & Joe Collection
Thank you for your kind words & 5 star review! We are pleased you liked your shoes and are finding them comfortable! Glad to hear the delivery service was good too. We look forward to serving you again soon.
Réponse de The Jo & Joe Collection
Thank you for your lovely review. We are really pleased that you were happy with your purchase and that the shoes are of the quality you expect. Apologies regarding the delivery times. We hope you welcome you back soon!
Beautiful and extremely comfortable at…
Beautiful and extremely comfortable at very affordable prices - I now have four pairs and wear them all regularly
11 juin 2026
Réponse de The Jo & Joe Collection
Thank you for your kind review. We're delighted to hear you're enjoying your shoes and that you've come back for more. Your continued support means a lot to us, and we appreciate you taking the time to leave your feedback.
Réponse de The Jo & Joe Collection
Thank you for your 5 star review, we really appreciate you taking the time to submit your feedback. We are really pleased you were satisfied with your purchase and the service we have provided. We look forward to serving you again soon!
Réponse de The Jo & Joe Collection
Thank you for your lovely review. We are so pleased you found your purchase comfortable! Enjoy wearing them in this gorgeous weather!
Love my loafers so comfortable
Love my loafers so comfortable. Very dressy would definitely buy this make again. I have purchased a pair from a shop for my mother. Loved them. Value for money is fantastic in this economy
8 juin 2026
Réponse de The Jo & Joe Collection
Thank you so much for your wonderful review! We're delighted to hear how comfortable and stylish you find your loafers. It means a lot to us that you've been so pleased with them that you've also purchased a pair for your mother.
We're especially grateful for your kind comments about the value for money. Providing quality, comfort, and style at an affordable price is something we work hard to achieve, so it's lovely to know we've succeeded for you.
Excellent value for money
I have found the loafers I bought last year to be so comfy that I purchased another 2 pairs. They are great quality and value for money. The fact that they are also available in wide fitting is a big plus for me.
5 juin 2026
Réponse de The Jo & Joe Collection
Thank you so much for your wonderful review and continued support. We're delighted to hear that you found your loafers so comfortable that you came back for two more pairs!
It's great to know that the quality, value for money, and our wide-fitting options have met your expectations. We work hard to offer stylish, comfortable footwear for all our customers, so your feedback means a lot to us.
We hope you continue to enjoy your loafers, and we look forward to serving you again in the future.
Update
Update: I am changing my review as the team have replied and were very helpful.
Received the order on time but the shoes are faulty. I emailed customer service straightaway and followed up on it again and have heard nothing! No customer service at all. I guess I have to return and pay for the postage for the poor quality. I would never use them again.
12 juin 2026
Avis spontané
Réponse de The Jo & Joe Collection
Thank you for your feedback. We are very sorry to hear that you have experienced an issue with your order and that you have not received a response to your emails.
This is certainly not the level of service we aim to provide, and we would like the opportunity to resolve this matter for you as quickly as possible. Please could you contact me directly on 01706 231074, and I will personally look into your case and ensure it is dealt with promptly.
We value all customer feedback and hope to restore your confidence in our service.
Kind regards,
Deborah
Customer Services
I had a problem with a pair of shoes…
I had a problem with a pair of shoes and it was sorted out promptly and efficiently. Thanks
4 juin 2026
Réponse de The Jo & Joe Collection
Thank you for taking the time to leave your review.
We're delighted to hear that your issue was resolved promptly and efficiently. Providing excellent customer service is very important to us, so it's wonderful to know that we were able to help.
Thank you for your kind words and for choosing us. We hope to serve you again in the future.
Kind regards,
Customer Services
Having to pay for return postage disappointed
Sales and customer service was exceptional but disappointing that I had to pay almost £5 to return an item that didn’t fit .
10 juin 2026
Réponse de The Jo & Joe Collection
Thank you for your kind words about our sales and customer service team – we're delighted to hear you had a positive experience with us.
We're sorry that the item wasn't the right fit for you. We do understand that paying for return postage can be disappointing. As outlined in our Shipping & Returns Policy, customers are responsible for arranging and covering the cost of return postage. Returned items are sent at the customer's own cost and responsibility, and we recommend using a tracked service, as we cannot be held responsible for items lost in transit. We also advise keeping proof of postage until the return has been processed.
We appreciate your feedback and hope we'll have the opportunity to assist you again in the future.
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