John Hancock Life Insurance Avis 

You agent Melinda Rogers was very nice and patient...

The whole concept of the Vitality program is great - receive an Apple Watch and received discounts for activity. This portion of the plan works well and is the reason for giving 2 stars. However, the billing for JHV is a complete and utter joke. Zero stars for this. Negative stars if I could. One, there's no way to change the checking account. You're stuck with the one you sign up with. Two, there is no online billing portal that works. There's a big, fat 401 error on the page. Three, the "automated" billing line doesn't work well. You can make a payment. One single payment. No options to set up bill pay, no option to pay by mail, Nada. Zilch. This is inexcusable for a company in 2019. The response from JHV is "oh, we'll have our new billing up and running in one week." Cool story, guys, that's been the line you've been saying for one year. Fix the problem and get with the program. This is really poor customer service.

I wish at the start of a new year you wouldn’t drop all the way back to bronze.

Great experience! Very fast and easy.

Great staff but John Hancock needs to provide them with the tools to be greater. Nico was awesome but unfortunately updated information wasn't available to him. The promotion is the Apple watch but no information regarding utilizing android devices was available, I had to look it up. He also mentioned that the Apple Watch 5 was available, yet I just received an email that it won't be available until November. In regards to policies, amazing. He was able to find an affordable plan to fit my needs without over pressuring me into unneeded coverage. There just needs to be better continuity between Vitality and the sales agents.

I love it. And I love my watch tooooo. Thank you!!!
If I kw anything John is the you kwww, and if you dnt believe this your crazy, just kw if it’s talking bout giving you something to keep you healthy their not lying to you.

I love them, not only do I get help with videos and headspace, a free fitbit and a reason to walk and run daily

I switched my insurance plan to John Hancock, because JH was promotoing through Acorn, the investiment company that I have an account from. I'm not going to lie, I was allured to get a free fitbit watch and that is why I went for their insurance. However, I really like the affordability and the concept of healthy living JH is promoting for its users. I am very satisfied so far and glad that I found about this not-so-conventional insurance company!

Sharon Drnek was very helpful and professional. She made my decision an easy one.

Please beware of this company that preys on the elderly! My parents have been paying into their JH long term care plan since 1997. This last year, while tending to my father as he was dying, my 83 year old mother became eligible to start her long term care payments. But because during this time of stress she lost track of her account and missed 4 payments, the account was reduced so she can only recoup 20% of what she paid into it. So she paid $42,000 into the account over 21 years, and now that she is in assisted living and needs the income she has been paying for, the most she can receive back is $8400, which covers about 2 months. Please read the fine print and make sure someone is managing your account if you go with this company. But better not to take on John Hancock because if you slip up one time, you will lose.

Amazing Agent. Excellent service, and simple process.. Thank you so much!!

Very easy process, will definitely recommend to my friends!!

grateful for this Vitality Program to help us live a better more healthier life... :-)

Awesome I get the protection for my family and I upgraded my iwatch

Love the fast process and exited to receive the Apple Watch!!