I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
L'entreprise a répondu
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The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
L'entreprise a répondu
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
L'entreprise a répondu
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
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Good rate and the delivery was on time.
14 juillet 2026
Réponse de John Lewis Money
We are so pleased to hear that you found our rate to be competitive, Philip, and that your delivery arrived promptly. We truly appreciate your positive feedback. ^Lynda.
Easy to order
Easy to order, received a email , when it was ready to collect. Gentleman that dealt with my money was very professional and polite.
14 juillet 2026
Réponse de John Lewis Money
Thanks Maria! I'm delighted you were happy with the service. We appreciate your review, and that you chose to shop for your travel money with John Lewis. ^Lynda.
NTS …
Staff not readily available (as is often the case). But perfectly friendly on arrival at their desk. It is important you keep your travel cash desk open going forward and not revert to on line transactions only!
9 juillet 2026
Réponse de John Lewis Money
Hi there. I appreciate your review, and that you've chosen John Lewis for your travel money. Hope you have a great trip. All the best, ^Lynda.
Simple online ordering
Simple online ordering, and store collection. All very straightforward.
14 juillet 2026
Réponse de John Lewis Money
Hi Jools. I'm really happy to hear you found the process to be very smooth. Thanks so much for your review and for choosing John Lewis. ^Lynda.
Trustworthy and competitive currency exchange.
Great service and decent rates as always. Not top of the pops but there or there abouts. Trustworthy.
14 juillet 2026
Réponse de John Lewis Money
Hi Kevin. Thanks for your review. I'm delighted you're happy with the service, and really appreciate you choosing John Lewis for your travel money. All the best, ^Lynda.
Réponse de John Lewis Money
Thanks so much for your review, Glynis and for choosing John Lewis. All the best, ^Lynda.
According to my partner I was informed…
According to my partner I was informed would be a good exchange rate and extremely reliable service; which it was.
14 juillet 2026
Réponse de John Lewis Money
Thanks for your review, and for choosing John Lewis, when buying your currency. Great to hear you found our rates competitive, and you were happy with the service. Hope you have a great trip! ^Lynda.
So so easy with good exchange rate well…y
So so easy with good exchange rate well done John Lewis
14 juillet 2026
Réponse de John Lewis Money
Hi Peter, we appreciate your excellent 5 Star Review. Also, for choosing us. ^Gina
Réponse de John Lewis Money
Hi Carole, thanks for your review, and we appreciate you purchasing your foreign currency with us. Also, great to hear you received good service. ^Gina
I usually go to a store to get my…
I usually go to a store to get my travel money. This was the first time I did it on line. It was easy and very convenient.
14 juillet 2026
Réponse de John Lewis Money
Thanks for your 5 Star Review Zuby, and for choosing to purchase your foreign currency with us. ^Gina
Réponse de John Lewis Money
Thanks for your great feedback Kevin. ^Gina
The staff were all extremely helpful…
The staff were all extremely helpful and couldn’t do more to help me ad I had made a small error in my email address but they called to find out what happened and then helped me
14 juillet 2026
Réponse de John Lewis Money
Great to hear Jeanette, we appreciate your comments and feedback. ^Gina
Réponse de John Lewis Money
Thanks for your 5 Star Review Pat, also for choosing to purchase your foreign currency with us. ^Gina
Lovely staff really helpful
Lovely staff really helpful. Such a shame you are closing the bureau de change in stores.
14 juillet 2026
Réponse de John Lewis Money
Thanks Annie, we appreciate your review and feedback. ^Gina
Great Service
Easy to find Exchange Bureau, friendly cashier, competitive exchange rate, fast service, great £5 discount
7 juillet 2026
Réponse de John Lewis Money
Thanks Marg for your review, and excellent feedback. ^Gina
Easy to use service.
13 juillet 2026
Réponse de John Lewis Money
Thanks for your review, and we appreciate your great feedback. ^Gina
Able to apply in person with helpful…
Able to apply in person with helpful staff member
10 juillet 2026
Réponse de John Lewis Money
Hi Sarah, good to hear a Partner helped you with your application, we appreciate you choosing us. ^Gina
Very easy and smooth transaction and…
Very easy and smooth transaction and the currency was delivered the next day - amazing service!
13 juillet 2026
Réponse de John Lewis Money
Thanks, Jenny, we appreciate you purchasing your foreign currency with us and for your great feedback. ^Gina
Réponse de John Lewis Money
Thanks for your review, and we appreciate your feedback. ^Gina
Need trained staff on bureau
I went to buy money, but was told the staff had gone on a break and I should return in 30mins. Not great when your lifts have long ques and I had a pram and your on very top floor.
Couldn't return that day, so had to wait a wk.
Staff didn't know the rate and I asked if I got a better rate as a member. Was told she couldn't see if I was getting a better deal till she had processed it, so I couldn't decide if I wanted to shop else where(m&s had a better members deal unfortunately for me)! Luckily I had id on me, but think this needs asking for before she had already processed it all and counting out money. I got it out and held it up, she said oh yeah thanks.
Plus my Name is spelt wrong on this email and the order.
29 juin 2026
Réponse de John Lewis Money
Hi Nicole, thanks for your review, and it's disappointing to hear about your experience, please accept my apologies for this. To discuss your concerns further, please contact the Travel Money team on 0330 123 3396 (select option 1), quoting your reference number. ^Gina
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