I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
L'entreprise a répondu
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
L'entreprise a répondu
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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It was relatively quick and easy to…
It was relatively quick and easy to apply for a card and I was regularly kept up to date with progress until the card arrived by post. I would highly recommend getting a John Lewis Credit Card.
8 juillet 2026
Réponse de John Lewis Money
Thanks Mr Harding. We're so glad to hear that applying for our card was a quick and easy process for you, and that our communication kept you well-informed. We really appreciate your loyalty and support. ^David
Réponse de John Lewis Money
Thanks very much Susan! ^David
Good customer service
Very friendly person serving us. Gave good advice on rates and options which we appreciated. If I had more time I would have got better rates if I ordered on-line which was a bit disappointing, but I did not have time to do this.
15 juillet 2026
Réponse de John Lewis Money
Thanks Mrs Walker! It is great to hear our team member provided helpful advice and friendly service. We understand your disappointment regarding the online rates and appreciate you bringing this to our attention. We're always looking for ways to improve our offer. ^David
Réponse de John Lewis Money
Thanks for your loyalty Mr Clarke! ^David
Easy to order online
Easy to order online. Meeting the minimum transaction amount it was free delivery. Delivered timely and within timescale that was advised
10 juillet 2026
Réponse de John Lewis Money
Thanks Mr Smith. We really appreciate your loyalty and kind words. ^David
Closing Bureaus
Good rate and easy to use website, but not happy with the denominations mainly 50 Euro notes! Luckily the bureau in my John Lewis happily changed them when I collected, but this won't happen when they are gone - very disappointed. Such lovely ladies and offer a great customer service experience not just bureau. AI has a lot to answer for!
9 juillet 2026
Réponse de John Lewis Money
Thanks for your review, Jenny, and for choosing John Lewis when shopping for your Euros. I'm glad to hear we were able to swap the denominations for you & hope you have a great trip. All the best, ^Lynda.
Great Service …
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in a sealed bag. I opened in front of the bureau cashier to ensure all correct, which it was. I then exchanged some of the larger denomination of euros for smaller note value. The bureau staff was helpful, polite and friendly.
The service from start to finish was perfect.
8 juillet 2026
Réponse de John Lewis Money
Thanks for your kind words, and for taking the time to share your review. I'm delighted to hear you were happy with the service, and found our rate competitive. We appreciate that you chose John Lewis when shopping for your currency. Hope you have a great trip away! All the best, ^Lynda.
Order and arrived by post very quickly
Order and arrived by post very quickly. Great service
15 juillet 2026
Réponse de John Lewis Money
Brilliant to hear, Angela. Thanks so much for your review, and for choosing John Lewis. ^Lynda.
Réponse de John Lewis Money
Great to hear you were happy with the service Kerry. We appreciate your review, and that you chose to shop for your travel money with John Lewis. All the best, ^Lynda.
Great rate and collection from our…
Great rate and collection from our local Waitrose.
14 juillet 2026
Réponse de John Lewis Money
Thanks for your review, Maria. I'm delighted you were happy with the service and that you chose John Lewis when shopping for your currency. All the best, ^Lynda.
The cashier on the travel money desk…
The cashier on the travel money desk was extremely helpful. She even telephone to say my foreign currency was available for collection.
14 juillet 2026
Réponse de John Lewis Money
Thanks so much for your review, and for choosing John Lewis when shopping for your travel money. I'm delighted to hear you were happy with our service. Happy travels! ^Lynda.
The staff member who served me was ver…
The staff member who served me was ver efficient and very kind.
I have used the service before and will do sgain abd strongly recommend it.
14 juillet 2026
Réponse de John Lewis Money
Hi there! That's lovely to hear you were happy with the service, provided by our team. Thanks for your kind words, and for choosing John Lewis. All the best, ^Lynda.
Réponse de John Lewis Money
Hi Alan. I'm really pleased to hear you were happy with the service from our Fraud team. Customer security is of the highest importance to us. Thanks for taking the time to share your review, and for choosing John Lewis. Best regards, ^Lynda.
Réponse de John Lewis Money
Great to hear, Mary!. Thanks for taking the time to share your review, and for choosing John Lewis. ^Lynda.
Very easy process
14 juillet 2026
Réponse de John Lewis Money
Hi Maureen. Thanks so much for your review, and for choosing John Lewis. We're delighted to hear you found the process to be easy. All the best, ^Lynda.
Very easy and straightforward.
14 juillet 2026
Réponse de John Lewis Money
Hi there Chloe. We're so happy to hear you found our service easy and straightforward. Thanks for taking the time to share your review, and for choosing John Lewis. ^Lynda.
Easy to find what I needed and wanted
Easy to find what I needed and wanted
Found the process really easy
14 juillet 2026
Réponse de John Lewis Money
Great to hear, Mrs Velvick. Thanks for your review and for choosing John Lewis. All the best ^Lynda.
Quick easy and good rates
14 juillet 2026
Réponse de John Lewis Money
Thanks Linda. I'm delighted to hear you had a really positive experience and found the rates to be competitive. We really appreciate you chose to shop for your currency with John Lewis. ^Lynda.
Réponse de John Lewis Money
Hi there Mr Woodley. We are so glad to hear that our service and delivery met your expectations & appreciate your kind words.^Lynda.
Do not use the pet insurance product…
Do not use the pet insurance product from John Lewis as it does not live up to the quality of the name. They are very difficult to deal with and impose conditions after the inception of the policy.
10 juillet 2026
Avis spontané
Réponse de John Lewis Money
Hi Eric. Thanks for your review. We are truly sorry to hear about your disappointing experience with our pet insurance. We are reviewing your feedback, and will use it to improve our services. Best regards, ^Lynda.
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