I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
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I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
L'entreprise a répondu
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
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Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
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Highly Recommend John Lewis Money Travel Money
Purchasing my travel money from John Lewis Money was a smooth and hassle-free experience. The exchange rates were competitive, the ordering process was straightforward, and my currency was ready exactly as promised.
The staff were friendly, professional, and efficient, making the collection process quick and easy. I also appreciated the clear communication throughout, which gave me confidence that everything had been taken care of.
Excellent service from start to finish. I would definitely use John Lewis Money Travel Money again and highly recommend it to anyone looking for a reliable and convenient travel currency service.
17 juillet 2026
Réponse de John Lewis Money
Hello, thanks so much for your fabulous feedback on our Travel Money service. We're delighted to know that you were so impressed at each stage of the process.
We look forward to receiving further custom from you and thankyou for your recommendation. ^Alan
On three consecutive occasions
On three consecutive occasions, Emma at Peter Jones has seen my wife and me through repeated difficulties with our respective Banks, showing endless patience, ingenuity and good humour. She is a huge asset to the store.
17 juillet 2026
Réponse de John Lewis Money
Hi Bryan, thanks for your lovely comment. It's great to read of the help that Emma has provided you and your wife. I've shared your feedback to make Emma aware of your appreciation. ^Alan
The assistant helping me
The assistant helping me , explained things clearly about exchange rates and whether to use cash or my card in order to to get reward points.
17 juillet 2026
Réponse de John Lewis Money
Hello Jennifer, we're so happy to hear our assistant provided such clear and helpful information regarding exchange rates and reward points. We appreciate your kind words! ^Alan
Had to search on line for pin as this…
Had to search on line for pin as this still hasn’t arrived in the mail
14 juillet 2026
Réponse de John Lewis Money
Hello, sorry for any inconvenience caused. I hope this is now resolved for you. If you need assistance, the team are available via livechat on the app. ^Alan
Réponse de John Lewis Money
Hi Naomi, appreciate your feedback and custom. Thanks for using our services. ^Alan
Réponse de John Lewis Money
Hello, thanks for your positive feedback. We're pleased you found the process easy to follow. ^Alan
We had a very nice assistant helping us…
We had a very nice assistant helping us with our transaction in John Lewis Nottingham, it was very helpful. Thank You
Will be using this service again
10 juillet 2026
Réponse de John Lewis Money
Thank you so much for taking the time to share your experience. It's wonderful to hear that our Nottingham Partner provided such helpful service during your visit. We'll be sure to pass your kind words along to the team in-store.
We're delighted you had a great experience and plan to use our services again. We look forward to welcoming you back soon. ^Paul
I got a quote for home insurance from…
I got a quote for home insurance from john Lewis money and now they think it is acceptable to sell my details on.
I am now getting bombarded by emails even though I opted out of marketing.
Thank you John Lewis but you just earned yourself a complaint.
16 juillet 2026
Avis spontané
Réponse de John Lewis Money
Hello George, thanks for asking for a quote from our team. Should you wish to raise a complaint, please visit the page at: https://www.johnlewismoney.com/home-insurance for details. ^Alan
Ordered on line and was able to collect…
Ordered on line and was able to collect my euros locally at the Waitrose store.
Fantastic service!
The staff at Waitrose were friendly and did not have to wait, straight to the customer service and the envelope with the money was waiting for me.
Excellent exchange rate!
16 juillet 2026
Réponse de John Lewis Money
Thanks so much for taking the time to share your experience, Lena! It's fantastic to hear that ordering your Euros online and collecting them at your local Waitrose was such a quick and efficient process.
We're delighted the Waitrose team looked after you so well and you were pleased with our exchange rates. Making your travel prep worry-free is exactly what we aim for.
Thanks again for choosing John Lewis Money for your travel currency and have a wonderful trip! ^Paul
Have used John Lewis currency…
Have used John Lewis currency previously
Even though I am not technically astute I found the whole thing easy. Prompt efficient no worries
16 juillet 2026
Réponse de John Lewis Money
It's wonderful to hear you found the whole process so efficient and prompt, Mrs Dawson. Safe travels on your next trip! ^Paul
Excellent
Excellent, always have my travel money with John Lewis! Never had any issues at all!
16 juillet 2026
Réponse de John Lewis Money
Thank you Kay. We really appreciate your loyalty and support ^David
Good exchange rate + clear guidance on…
Good exchange rate + clear guidance on how to avoid delivery charges above certain amounts exchanged. The delivery was on time - and well communicated.
15 juillet 2026
Réponse de John Lewis Money
Thanks for your review Henry. We really appreciate your kind words and loyalty. ^David
Réponse de John Lewis Money
Thanks for your feedback Julie. I can totally understand your frustration about the large notes you were given and appreciate this is not the most practical. I'll share your comments with our Management team and hope we're back to our best again in the future. ^David
Réponse de John Lewis Money
Thank you for your loyalty and kind words Mr Namazi! ^David
Choice of collection point for next day…
Choice of collection point for next day was good. Would have been better if I could have bought in store rather than being sent away to do it online.
15 juillet 2026
Réponse de John Lewis Money
Thanks for your feedback Mrs Davey. I'm sorry you weren't able to buy in store. I'll make sure your comments are shared with our Management team. If you need any further help at all please let us know: https://www.johnlewismoney.com/help ^David
Great value as always.
12 juillet 2026
Réponse de John Lewis Money
Thanks for your support Carolyn! ^David
Polish zlotys
Ordered Polish zlotys online and collected in store. Good rate of exchange, 2 different small note denominations which is perfect, only had to wait 1 minute at customer service counter to collect, no queue.
Thank you
10 juillet 2026
Réponse de John Lewis Money
Thank you for your kind words DH. I'm glad you found our service quick and easy to use. ^David
Easy to order online did not get much…
Easy to order online did not get much communication from JL Money a bit off a jobs worth at the Waitrose shop were I picked them up from
15 juillet 2026
Réponse de John Lewis Money
Thanks for your review Colin. We're sorry to hear about the unhelpful interaction at the collection point. We're always working to improve our service. If you need any further help at all please do get in touch: https://www.johnlewismoney.com/help ^David
Excellent service
Excellent service! Ordering online was easy, and the collection time was perfect. The staff was great. The cash denominations provided are very convenient for traveling.
11 juillet 2026
Réponse de John Lewis Money
Thanks Mandakh! We really appreciate your wonderful feedback! ^David
It was relatively quick and easy to…
It was relatively quick and easy to apply for a card and I was regularly kept up to date with progress until the card arrived by post. I would highly recommend getting a John Lewis Credit Card.
8 juillet 2026
Réponse de John Lewis Money
Thanks Mr Harding. We're so glad to hear that applying for our card was a quick and easy process for you, and that our communication kept you well-informed. We really appreciate your loyalty and support. ^David
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