I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
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The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
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I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
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Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
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Easy to order on line
Easy to order on line. Was kept informed when ready to collect. Good exchange rate. Very pleasant assistant at shop.
7 juillet 2026
Réponse de John Lewis Money
Many thanks for taking the time to share your comments about our Travel Money service, Eric. It's great to hear you found everything to your liking. ^Al
Credit card that offers money confidence
Credit card that answers many of my financial questions. Excellent customer care, paying particular attention to ensuring my financial security, placing me as the client at the centre of their service, offering me opportunities to take fraud prevention measures seriously. 0% on purchases for 6 months has given me financial freedom to face rising multi sector costs.
8 juillet 2026
Réponse de John Lewis Money
Hi Denyse, we are so happy to hear that our credit card is meeting your financial needs and that our Customer Care team has provided you with excellent support, especially regarding your financial security. It's wonderful to know that our 0% purchase offer has given you valuable financial flexibility. We truly appreciate your positive feedback! ^Alan
Réponse de John Lewis Money
Hi Richard, sounds great! Thanks for your custom. ^Alan
It was very easy to order with a good…
It was very easy to order with a good rate and was ready when I went to collect it
11 juillet 2026
Réponse de John Lewis Money
Hi Eileen, we're delighted to hear that you found the ordering process easy and that your item was ready for collection as expected. We appreciate your positive feedback! ^Alan
Very good service
Very good service. Ordered online, easy, and travel money arrived when it said it would. Couldn’t want anything else.
11 juillet 2026
Réponse de John Lewis Money
Hello, we are so pleased to hear that our online ordering process was easy and that your travel money arrived precisely when expected. Thank you for your kind words! ^Alan
Great company and great rates
Great company and great rates. Used JL for a while now and will definitely use again. I do compare the rates but always JL come out on top 💶
11 juillet 2026
Réponse de John Lewis Money
Hi there Jackie, we are so happy to hear you consistently find our rates to be the best and appreciate your continued loyalty. Thank you for your wonderful feedback! ^Alan
Larger currency amounts can be pre-ordered.
I have used John Lewis Money for foreign currency many times and always receive good service. I required a larger amount than usual recently and pre-ordered and was notified when it was ready.
3 juillet 2026
Réponse de John Lewis Money
Hello Nigel, we are so pleased to hear that our foreign currency service consistently meets your needs, especially with larger pre-ordered amounts. We appreciate your continued trust in us. ^Alan
Very easy to order and even easier to…
Very easy to order and even easier to collect. Very good exchange rate.
11 juillet 2026
Réponse de John Lewis Money
Hi Richard, we're so pleased to hear that your ordering and collection experience was easy and that you found our exchange rates to be very good! Thank you for your positive feedback. ^Alan
Ability to order my money in store
Ability to order my money in store, including a currency not shown online (ROM) and could collect next day. Good to be able to get points on my JL card.
11 juillet 2026
Réponse de John Lewis Money
Hi Colin, we're so happy to hear you had such a positive experience with our currency exchange service, especially being able to order Romanian Leu and collect it so quickly. We appreciate your kind words! ^Alan
Excellent Staff at John Lewis Cheadle …
Excellent Staff at John Lewis Cheadle .The exchange rate is poor in store unless you have the £5 JL Reward it’s a better rate on line
11 juillet 2026
Réponse de John Lewis Money
Thanks for your kind words about our staff at Cheadle. We really appreciate your loyalty and support. If you need any further help Brian please feel free to get in touch: https://www.johnlewismoney.com/help ^David
Réponse de John Lewis Money
Hello, thanks for applying for our Partnership Card. We hope you enjoy using the rewards that come with the card. ^Alan
So quick and easy
So quick and easy. The only problem was I hadn’t planned to go into town, and only had a week to collect the money.
11 juillet 2026
Réponse de John Lewis Money
Hi, thanks for your feedback and for choosing to use our service. ^Alan
It was easy to order on line and easy…
It was easy to order on line and easy to collect.
11 juillet 2026
Réponse de John Lewis Money
Hi Victor, glad to read all went to plan. Thanks for your kind feedback. ^Alan
Travel money
Easy to order and collect in store as relatively small amount. Some confusion about when it was ready as I expected phone call when currency was in store. This was resolved by John Lewis. I am disappointed that JL is shutting all its in-store currency exchange.
11 juillet 2026
Friendly helpful Staff
Friendly helpful Staff. Straightforward easy transaction. Gave us the notes in which denominations would be more suitable to me.
6 juillet 2026
Réponse de John Lewis Money
Hello, we're delighted to read of the friendly service you received. Thanks for visiting and using our service. ^Alan
Collecting currency from my local…
Collecting currency from my local Waitrose supermarket made it very convenient and also getting the online rate as well from John Lewis.
11 juillet 2026
Réponse de John Lewis Money
Hi Graham, thanks for your positive feedback, we appreciate this along with your custom. ^Alan
Very easy to order
Very easy to order. Very easy to collect.
However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l have managed to obtain a supply of smaller notes in store. This is annoying because l get a lower exchange rate but doable to make purchases abroad easier. Imagine my horror when l read this week that you are proposing to do away with instore bureau de change facilities. If you must close your bureau de change may l request that large internet orders of cash contain a larger proportion of small notes. Ideally the facility to request whatever denomination of notes are required.
11 juillet 2026
Réponse de John Lewis Money
Hello Angela, thanks for using our services. We note your feedback regarding the denomination of notes provided and have shared this with the relevant team. ^Alan
Excellent service.
11 juillet 2026
Réponse de John Lewis Money
Thanks Paul, appreciate your feedback. ^Alan
The partner that helped us was…
The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all.
Just wish NewDay, who look after the John Lewis card, were this respectful.
As suggested we have contacted NewDay but they have not resolved the issue from when they took over from the original Partnership Card provider.
6 juillet 2026
Réponse de John Lewis Money
Hello, we're pleased you received service that met your expectations when using our currency service.
It's disappointing to read of your comment regarding the service from NewDay. Should you wish to discuss your concerns further, please get in touch via the page at: https://www.johnlewismoney.com/partnership-credit-card/faqs Thanks. ^Alan
Really easy to order on line and…
Really easy to order on line and received the money the next day
11 juillet 2026
Réponse de John Lewis Money
Hello Diane, pleased you found the ordering process easy to follow, with your currency arriving the following day. ^Alan
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