I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
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The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
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I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
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Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
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Really easy to order on line and…
Really easy to order on line and received the money the next day
11 juillet 2026
Réponse de John Lewis Money
Hello Diane, pleased you found the ordering process easy to follow, with your currency arriving the following day. ^Alan
ALL GOOD AND VERY EASY.
11 juillet 2026
Réponse de John Lewis Money
Hi Raymond, thanks for your positive feedback and for using our services. ^Alan
Ordered 2 lots of currency went to pick…Rubbish service
Ordered 2 lots of currency went to pick up Tuesday of this week from Waitrose Petersfield handed an envelope which I did not open in store as people could be watching .When i opened at home one of the currencies was missing wasn’t even on order form in envelope .My JL account had been debited with whole amount.phoned JL money they could see the mistake but to date havent had my missing currency all this is stressful phone calls and I will now have to go back to Waitrose when it arrives which entails petrol cost/car parking through no fault of mine.Luckily I am not travelling immediately as it would be a big problem.I dont think I should have to wait for my currency while JL sort out what has happened .I will not order from them again
11 juillet 2026
Réponse de John Lewis Money
Hi Jeff, we're sorry to read of the issue with your currency order. We hope this has since been resolved for you.
Should you wish to raise a complaint, please use the details at: https://www.johnlewismoney.com/travel-money/contact-us to get in touch. ^Alan
A very easy transaction
Speed, competency, helpful staff at the GX Store and a simple process. Thank you.
11 juillet 2026
Réponse de John Lewis Money
Hi Pauline, we're so happy to hear about your positive experience with our team and the efficient process! Thank you for your kind words. ^Alan
I always buy currency from John Lewis
I always buy currency from John Lewis, favourable rates and pleasant staff.
11 juillet 2026
Réponse de John Lewis Money
Hi Christine, thanks for your loyalty as a customer. We're pleased the rates and standard of service are to your liking. ^Alan
I've been waiting for over two weeks…
I've been waiting for over two weeks for my card now. To NewDay's credit they did send credit me with £60 to my account to apologise, however I still am waiting for my card to arrive so i can use it to make a purchase at JL.
7 juillet 2026
Réponse de John Lewis Money
Hello Ohmeed, we're sorry for any delay in your new card reaching you. Should you need further assistance, please get back in touch with the team. They'll be happy to help. ^Alan
Réponse de John Lewis Money
Hi Neale, thanks. We're pleased the service met your needs and expectations. ^Alan
Was accepted within minutes and card…
Was accepted within minutes and card arrived in days. Acceptable credit limit.
7 juillet 2026
Réponse de John Lewis Money
Hi Raj, thanks for applying for our Partnership Card and sharing your feedback. ^Alan
The application process online works…
The application process online works well and you get approved almost instantly and can use the credit card via your phone wallet . The app is easy to understand and when the plastic card comes it’s easy to register
Get one I did
7 juillet 2026
Réponse de John Lewis Money
Hi Brian, we're so happy to hear that our online application process and the ease of using our digital and physical cards met your expectations! We appreciate you sharing your positive experience with us. ^Alan
Réponse de John Lewis Money
Hello, appreciate your positive feedback. Thanks for choosing to use our Travel Money service. ^Alan
Everything gone well via application and setting up
I have only just received my card, but all seems to be going well. I applied in order to collect vouchers which will be very much appreciated - my previous credit card gave me nothing!
4 juillet 2026
Réponse de John Lewis Money
Hello, thanks for leaving your positive feedback, glad all is going well. I hope you enjoy collecting, and spending, the rewards that come with using your card.
Should you ever need to speak with the dedicated Partnership Card team, just log into the app and you can make contact via the livechat facility. ^Alan
Soon after I bought USD1,000 at £760
Soon after I bought USD1,000 at £760 I noticed that Travel FX was offering it at £751. So despite being so called Sale, I ended up paying more to John Lewis. I was wrong to trust John Lewis. I should have checked.
9 juillet 2026
Avis spontané
Réponse de John Lewis Money
Hi there, thanks for your review. We appreciate you sharing your experience with us. We understand your disappointment regarding the pricing difference you observed shortly after your purchase. We are always working to offer competitive rates and we regret that we fell short in your case. We value your feedback as it helps us to improve our services. ^Steph
I went into John Lewis in Cheltenham
I went into John Lewis in Cheltenham
To get euros it was closed so I then had to go to Waitrose (completely unacceptable) apparently they had no record that last November I purchased alot of Indosean dollars so I had to go through all the process once again I find this completely unacceptable and will therefore in future I will be purchasing my foreign currency at the post office complete waste of time in Waitrose!!
7 juillet 2026
Réponse de John Lewis Money
Sorry to hear of your disappointment, Mrs Mills. Without further details it's difficult to explain why the Bureau de Change at our Cheltenham branch was unexpectedly closed when you visited, however our Partners are always happy to assist as best they can, when asked. As for your visit to Waitrose, these shops are generally used as collection only locations for online currency orders, so Partners there will have no access to the systems required to look up any orders you've placed with John Lewis Money. Thank you. ^Al
Excellent service
Very good rate. Excellent service from the lady at the Manchester Trafford Centre Store
7 juillet 2026
Réponse de John Lewis Money
Thanks for sharing your feedback on your recent visit to the Bureau de Change at our Trafford branch. We work hard to keep our exchange rates as competitive as possible, so we're delighted you found this so good. ^Al
So easy went into my local John Lewis…
So easy went into my local John Lewis shop,
Went to the exchange counter paid with Debit Card it was Brilliant I’ll go in again when I go aboard for sure.
Thanking You.
29 juin 2026
Réponse de John Lewis Money
You're welcome, Mary. Such great feedback about our Travel Money service in branch. Thank you. ^Al
Réponse de John Lewis Money
Hi Angela. Great to hear you found our online Travel Money service so easy and convenient. Your 5 star rating is very much appreciated. ^Al
Réponse de John Lewis Money
Thanks for taking the time to share your feedback after visiting the Bureau de Change at your local branch, Owen. Our Partners are always happy to assist however they can. ^Al
Réponse de John Lewis Money
Many thanks for your 5 star review of our Partnership Card, Zainut. ^Al
Was super convenient to pop into the…
Was super convenient to pop into the store on my lunch break, dollars in stock, a goood rate, well explained and plenty small notes too. I also got £5 off with member rewards!
7 juillet 2026
Réponse de John Lewis Money
Hi Kate! Many thanks for choosing us for your currency needs. We're delighted to hear such positive comments about our Travel Money service, and that you managed to save a little money by being a myJohnLewis member. ^Al
Usual high standards at JL
No fuss just a easy simple exchange. Lovely professional friendly staff. Good exchange rate too.
7 juillet 2026
Réponse de John Lewis Money
We're so happy to hear that our team provided such a professional and friendly experience, and that our exchange rates met your expectations. We appreciate your kind words Anne! ^David
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