I was in John Lewis selecting a suitcase for my forthcoming holiday. I had good service and advice from the sales person who also asked where I was going to. Having found out it was Japan they remin... Voir plus
L'entreprise a répondu
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The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... Voir plus
L'entreprise a répondu
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... Voir plus
L'entreprise a répondu
Not great so far. Signed up due to the offer of a £50 Waitrose gift card worth of points and haven’t had much clarity on how to claim this. Wanted to use the card for some higher value purcha... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Coordonnées de contact
Royaume-Uni
- johnlewismoney.com
4,5
Excellent
18 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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JL offered good fx rates and it was…
JL offered good fx rates and it was easy for me to collect
7 juillet 2026
Réponse de John Lewis Money
Thanks for such a great review Sonia. We're glad you had such a positive experience. ^David
Very quick response fantastic customer…
Very quick response fantastic customer service
3 juillet 2026
Réponse de John Lewis Money
Thanks so much for your kind words Collette! ^David
Easy to set up
Easy to set up, lady was very helpful and really friendly, love the fact you get vouchers sent 3 times a year depending on how much you spend.
2 juillet 2026
Réponse de John Lewis Money
Thanks so much for your review & for choosing John Lewis. I'm delighted to hear we could help you set this up & hope you enjoy using your new card. All the best ^Lynda.
Helpful knowledge Partners
Helpful knowledge Partners. Professional and other a personal touch
6 juillet 2026
Réponse de John Lewis Money
I'm so happy to hear you value our team's professional and personalised approach, Diana. Thank you for taking the time to review this positive experience and for your kind words! ^Lynda.
Very easy to go into store and get…
Very easy to go into store and get euros over counter without any wait. Served by pleasant assistant.
5 juillet 2026
Réponse de John Lewis Money
I'm so happy to hear that our service was efficient, Ellen, and that our team provided you with a pleasant experience. Thank you for your kind words! All the best, ^Lynda.
Very helpful lady at John Lewis Norwich…
Very helpful lady at John Lewis Norwich bureau de change
5 juillet 2026
Réponse de John Lewis Money
That's lovely to hear, Claire. We're always delighted to help our valued customers. Thanks for choosing John Lewis, and for your review. All the best, ^Lynda.
Easy with the assistance of your member…
Easy with the assistance of your member of staff!
5 juillet 2026
Réponse de John Lewis Money
Great to hear that Roger. We're always happy to help our valued customers. Thanks for taking the time to review your experience, and for choosing to shop for your travel money with John Lewis. All the best, ^Lynda.
Excellent Service as usual.
Excellent Service as usual.
A few smaller denomination notes would be useful though.
5 juillet 2026
Réponse de John Lewis Money
Hi Debbie. Thanks for taking the time to review your experience, and for choosing John Lewis. I'm glad you found the service to be excellent, and I'll be happy to feed back regarding the denominations. Best regards, ^Lynda.
Réponse de John Lewis Money
Thanks for your review Alice, and for choosing John Lewis. It's great to hear the process was hassle free. ^Lynda.
Terrible service
ordered for delivery after 2pm on 27 June. Didn't arrive. Went to store to collect but no joy. Had to go on holiday without the money and pay a huge fee to withdraw cash when I arrived in the country.
To make matters worse I am still receiving emails to collect the money and although I contacted customer services about this who confirmed I would get a full refund, I am still waiting. Very disappointed especially as I could have just gone to my local foreign exchange and bought my currency.
27 juin 2026
Réponse de John Lewis Money
I'm so very sorry to hear that Jen. Please reach out to our specialist team on 0330 123 3396 or email us at service@foreigncurrency.johnlewisfinance.com with your order number and details, and we'll be happy to help. ^Lynda.
Staff were extremely helpful
Staff were extremely helpful. I collected pre-ordered currency and was advised to check it to see if the denominations were ok for my needs. They weren't. Most were very large value notes....the cashier was able to make the order more appropriate.
5 juillet 2026
Réponse de John Lewis Money
Hi there Val. I'm glad to hear we were able to change the notes for you, to better meet your needs. Thanks for your review, and for choosing to shop for your currency with John Lewis. ^Lynda.
Such a simple process
Such a simple process. Easy ordering online plus click and collect from our local Waitrose at a convenient time for me.
5 juillet 2026
Réponse de John Lewis Money
Thanks for your review, Michael and for choosing John Lewis. It's great to hear you found everything to be simple and convenient. All the best, ^Lynda.
Réponse de John Lewis Money
Great to hear, Ann. I appreciate you taking the time to review your positive experience, and that you chose to shop for your travel money with John Lewis. All the best, ^Lynda.
Amazing well trusted service.
5 juillet 2026
Réponse de John Lewis Money
Hi there RK. We truly appreciate your kind words. Thanks for your review, and for choosing John Lewis. ^Lynda.
Very easy and friendly staff
Very easy and friendly staff. I always get my travel money here as the rates are always good and I can exchange any money I don't use at an excellent rate.
5 juillet 2026
Réponse de John Lewis Money
Hi Susan. Thanks so much for taking the time to review your experience. I'm delighted this was so positive & appreciate you choosing to use John Lewis for your travel money. All the best, ^Lynda.
Réponse de John Lewis Money
Hi Maureen. I'm happy to hear that ordering and delivery were simple for you. We appreciate your positive feedback! ^Lynda.
Quick and easy
Quick and easy, card received in a few days, never thought I would own a John Lewis card! Yippee!
30 juin 2026
Réponse de John Lewis Money
Hi Lorraine! I'm really happy to hear that application was such a positive experience, and that you recieved your Partnership card quickly. Thanks so much for taking the time to submit your review, and for choosing John Lewis. All the best, ^Lynda.
Very good service - used for a reason
Very good service, ordered before 3pm as advised and postie was knocking on the door at 8.30am the next day... excellent!
Reason for going this route was we ordered click and collect before and when we got to the store the bureau de change was closed for lunch with no-one available to pick our order... sign of the times I guess. 😔
4 juillet 2026
Réponse de John Lewis Money
Thanks for your review, Roy and for choosing John Lewis. I'm delighted you were happy with the service, but sorry about your previous experience, which I'll ensure to feed back. ^Lynda.
Réponse de John Lewis Money
Hi there Lesley. I'm delighted to hear that you had this positive experience. Thanks for your review, and for choosing John Lewis.^Lynda.
Quick efficient service
Quick efficient service. Friendly helpful staff. £5 off transaction with JL card made the rate competitive
4 juillet 2026
Réponse de John Lewis Money
Hi George. I'm so pleased to hear you had this positive experience. It's great to know that the discount made our rates even more competitive. Thanks for your review, and for choosing John Lewis. ^Lynda.
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