Here's a concise Trustpilot review: We've been very happy with Homebase Payroll. The platform is easy to use, straightforward to set up, and makes payroll processing quick and hassle-free. Their p... Voir plus
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I have always found Homebase easy enough to use. I have a large staff and has suited my needs thus far. That being said, I do not care for the new AI features they've installed for the hiring fea... Voir plus
L'entreprise a répondu
I signed up yesterday, paid our annual plan $ and am the Account Owner. I sign in and it is only allowing me in as a user not as the Account Owner. I AM NOT able to set up my account!! AND YOUR CUS... Voir plus
If you need payroll, you need Homebase. EXCELLENT customer service and their chat/help bot is THE BEST I have ever used. Somuch better than our previous company. So glad we switched!
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À propos de l'entreprise
Écrit par l'entreprise
Homebase is the everything app for hourly teams, with employee scheduling, time clocks, payroll, team communication, HR, and more. More than 150,000 small (but mighty) businesses rely on Homebase to make work radically easy and give their teams superpowers. Homebase helps you: ✅ Save managers 5+ hours a week ✅ Automate time tracking with our free time clock ✅ End scheduling chaos with reminders, templates, shift notes ✅ Centralize team communications ✅ Run payroll (no manual data entry or paperwork!) ✅ Get help to stay compliant with federal, state, labor laws ✅ Integrate with your POS, sales tools, job boards, business tools, payroll provider ✅ Stay connected with our iOS and Android apps You're in good company: • 2,000,000+ hourly workers conquer their workdays with Homebase • Best Payroll for Hourly Teams 2024 - USA Today Blueprint • Best Time Clock 2023 - The Motley Fool • Best Scheduling 2023 - Investopedia • Best HR & Employee App 2023 - The Webby Awards
Coordonnées de contact
Pacific Ave 1800, 94109, San Francisco, Etats-Unis
- joinhomebase.com
3,4
Moyen
194 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 98 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Les gens ont aussi consulté
Our local representative is extremely…
Our local representative is extremely helpful and pleasant.
4 août 2025
Réponse de Homebase
Thanks so much for the 5 stars, Nancy! We're thrilled to hear your local representative has been helpful and pleasant—that’s the kind of support we’re proud to provide. We’re here to make work easier and more human for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Doesn't work
Doesn't work. Clock in function does not record and wants you to clock in all the time.
7 août 2025
Réponse de Homebase
Hi Brett — we’re really sorry you’re running into this issue. We know how frustrating it is when the clock-in function doesn’t work properly, and we’re here to help.
Depending on which time clock you’re using, it could be a settings issue—especially if it’s the Homebase Time Clock app. It may also be related to clocking into an unscheduled vs. scheduled shift, or needing to update your device’s OS and Homebase app version.
We’d love to take a closer look and get this fixed for you. Please reach out through the Support tab in the app or email us at help@joinhomebase.com. We’re here to get you back on track. 💜
Extremely Easy and User Friendly
Extremely easy to convert payroll; Homebase handled almost everything for our company. Payroll processing is easy and so affordable. Homebase also caught local tax requirements that ADP allowed to go missed for years.
1 janvier 2025
Réponse de Homebase
Thanks so much for the amazing review, Lisa! We’re thrilled to hear that converting payroll was seamless and that Homebase made the process easy and affordable for your company. It means a lot to know we were able to catch important tax requirements and support you where others didn’t. Helping unstoppable teams like yours stay compliant and save time is exactly why we’re here. Thanks for being the best part of Homebase. 💜
deceptive marketing practices
deceptive marketing practices. promised me a gift card/credit when i signed up plus 3 months free but had to call every month to get the credit and never got the giftcard
8 août 2025
Réponse de Homebase
We’re truly sorry for the frustrating experience you’ve had. That’s not the kind of customer experience we aim to deliver, and we completely understand how disappointing this must have been. We appreciate your honesty—it helps us improve and be better for our customers moving forward.
We know we’re nothing without the trust of our customers, and we take that responsibility seriously. If you’d like to talk more or need clarification on your account, please don’t hesitate to reach out to us at help@joinhomebase.com or through the Support tab in the app. We’re here to help and make this right. 💜
Réponse de Homebase
Thanks so much for the 5 stars, Amy! We’re thrilled to hear that Homebase has been easy to use and navigate—that’s exactly what we aim for. Making work simpler and smoother for unstoppable teams like yours is what drives us. Thanks for being the best part of Homebase. 💜
Scheduling App is user friendly and…
Scheduling App is user friendly and easy to use.
Payroll also user friendly and easy to use.
7 août 2025
Réponse de Homebase
Thanks so much for the kind words, Emily! We’re so glad to hear that both scheduling and payroll have been user-friendly and easy to use for you—that’s exactly what we’re here for. Helping you save time and keep your team running smoothly is what drives us. Thanks for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the 5 stars, Margaret! We’re honored to hear you think Homebase is excellent software. Our goal is to make work radically easier for unstoppable teams like yours—and feedback like this reminds us why we do it. Thanks for being the best part of Homebase. 💜
bad update pushed by Homebase resulting…
bad update pushed by Homebase resulting in over 6 weeks of non working messaging system / unability for the teams to communicate. Over 2 months later we still have an unreliable messaging system and HB doesn't care
1 juin 2025
Réponse de Homebase
We’re truly sorry for the frustration you’ve experienced. Messaging is a core part of team communication, and we understand how disruptive it’s been to go without it. Our updates are always intended to improve the experience, not make it harder—and we’re deeply sorry that hasn’t been your experience.
The messaging issue you mentioned should now be resolved. To ensure the best performance, please make sure your device is running the most up-to-date OS (iOS 17–18 or Android 12–15), and that you’ve updated the Homebase app. Clearing the app cache in your phone’s settings may also help.
Most importantly, we want to help get things working smoothly again. Please reach out to us directly through the Support tab in the app or by emailing help@joinhomebase.com. We take your feedback seriously—hearing from customers like you is what helps us do better. 💜
Réponse de Homebase
Thanks so much for the 5 stars and kind words! We’re thrilled to hear you’re experiencing excellent service—that’s exactly what we strive for. Supporting unstoppable teams like yours with tools and care that make a difference is what Homebase is all about. Thanks for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the 5 stars, Meloria! We’re so glad to hear you’ve had a good experience and found the app helpful and user-friendly. That’s exactly what we aim for—making work easier and more intuitive for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the 5 stars, Alan! We’re thrilled to hear Homebase has been a great reporting tool for your security team. Supporting teams that work hard to keep things running smoothly is exactly what we’re here for. Thanks for being the best part of Homebase. 💜
I get accurate timesheets every two weeks.
I get accurate timesheets every two weeks. No problem with your program. Thank you.
29 juillet 2025
Réponse de Homebase
Thanks so much for the 5 stars, Bobbie! We're so glad to hear you're getting accurate timesheets every two weeks—that’s exactly what Homebase is here for. It means a lot to know the program is working well for you. Thanks for your kind words, and for being the best part of Homebase. 💜
Homebase has made scheduling and…
Homebase has made scheduling and communication with my team the easiest EVER! Definitely recommend !
7 août 2025
Réponse de Homebase
Thanks so much for the 5 stars, Ann! We're thrilled to hear that Homebase has made scheduling and team communication the easiest EVER—that’s exactly the experience we aim to deliver. We’re here to help unstoppable teams like yours stay connected and in sync. Thanks for the recommendation, and for being the best part of Homebase. 💜
We like the ease of being able to…
We like the ease of being able to assign shifts and they are notified of them. However, i wish there was a way to enter an officer's availability to make it easy to upload into open shifts.
7 août 2025
Réponse de Homebase
Thanks so much for the thoughtful review, Rodney! We’re glad to hear assigning shifts and keeping your team informed has been easy—that’s exactly what we’re here for.
Regarding officer availability: if you're on any of our paid plans, team members can update their own availability directly in the app. If you're using the Basic plan, the owner profile can update it for them. We hope that helps streamline things even more!
Thanks for your feedback—and for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the 5 stars! We’re thrilled to hear Homebase has made scheduling easy for you—that’s exactly what we strive for. We’re here to simplify work for hardworking, unstoppable teams like yours. Thank you for being the best part of Homebase. 💜
Implementation Not Ideal
All 5 of my accounts were not implemented correctly. I have had IRS send me notices because of it. The implementation process should be more thorough. And then when I tried reaching out to the two people that set up me account, they won't return my emails.
6 août 2025
Réponse de Homebase
Hi Kristi — we’re so sorry for the experience you’ve had. Dealing with IRS notices and account setup issues is incredibly frustrating, and it’s even more disappointing when you don’t hear back from the people you trusted to help. That’s not the level of service we aim to provide, and we truly apologize.
We want to get this resolved for you as quickly as possible. Please email our tax team at tax@joinhomebase.com from your Homebase user email so we can investigate the issue thoroughly and make it right.
Thank you for your honesty—we take your feedback seriously and are here to help. 💜
We are progressing a lot of competition…
We are progressing a lot of competition but im persisting on new recipes for the new season an up coming season
7 août 2025
Réponse de Homebase
Thanks so much for the 5 stars, Charles! It’s inspiring to hear how you’re staying focused and persistent, even with a lot of competition. We’re proud that Homebase can support you as you push forward with new recipes and prep for the season ahead. Keep going—unstoppable teams like yours are what we’re all about. Thanks for being the best part of Homebase. 💜
We use the system very lightly and it…
We use the system very lightly and it works for us.
7 août 2025
Réponse de Homebase
Thanks so much for the 5 stars, Denise! We're so glad to hear that even with light use, Homebase is working well for your team. Whether you’re using just a few tools or the full toolkit, we’re here to make work easier for unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the 5 stars, Melissa! We’re so glad to hear you’re loving how user-friendly Homebase is—and that scheduling and payroll are a breeze. That’s exactly what we’re here for: making work easier for hardworking, unstoppable teams like yours. Thanks for being the best part of Homebase. 💜
Réponse de Homebase
Thanks so much for the love and 5 stars! We're thrilled to hear that Homebase has been easy and convenient for you—that’s exactly what we aim for. Making work simpler for unstoppable teams like yours is what we’re all about. Thanks for being the best part of Homebase. 💜
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