Jones Robinson Avis 

Shout out to Clare, Poppy and Jude from Jones Robinson Newbury who worked so efficiently to ensure our transition to a new letting agency went seamlessly. Everything was handled in an extremely professional and timely manner and I cannot fault any aspect of the process! Thank you so much to everyone involved :)

I had a very detailed conversation with Archie, who took the time to answer all of my questions. A personal information pack was hand delivered to our door on the same day of our phone call. We had the lovely James visit our home the next day, who gave very positive information about the value of our property.

We will definitely use them when the time comes to sell our house!

Thanks to everyone at Jones Robinson for your excellent customer service!

Michelle Walker

Extremely disappointing experience.

While my fiancce was undergoing active chemotherapy and being clinically vulnerable, I clearly explained that property viewings posed a serious medical risk. Despite this, I was repeatedly pressured to allow viewings, and my situation was minimised rather than respected.

This caused significant stress and made me feel unsafe in my own home during treatment. When I raised a formal complaint, the agency ultimately refused to take meaningful responsibility or offer appropriate resolution, treating the matter as closed.

In addition to this, there were wider failures in basic tenancy management, including errors in gas account setup, unauthorised access to the property, restrictive handling of broadband arrangements, and conduct that fell below expected professional standards.

Taken together, these issues suggest systemic shortcomings rather than isolated mistakes. The response to formal complaints focused on internal processes rather than meaningful accountability or acknowledgment of impact.

Based on my experience, I have significant concerns about compliance, tenant welfare, and overall professionalism within this agency.

I would strongly caution anyone who is medically vulnerable or expects basic care and professionalism from a letting agency especially Ms Butler.

Respond:
I respectfully disagree with the assertion that duties were carried out properly.

There are currently three separate disputes progressing through independent regulators, including The Property Ombudsman and the Energy Ombudsman. The existence of these formal proceedings indicates that there are legitimate concerns regarding compliance and service standards.

Confidence in one’s internal processes is important; however, regulatory referrals do not arise without reason. If obligations had been fulfilled appropriately and in accordance with professional standards, escalation to external bodies would not have been necessary.

I had a great experience working with Seb Walcott. He was professional, attentive, and made regular check-in calls while recommending properties well tailored to my needs.
Although we ultimately purchased a new-build property and didn’t buy through Seb, I truly appreciated his support and professionalism. I would happily use his services again and highly recommend him.

Called to enquire about a property in Newbury. The agent I spoke to , Alex, needs real training in how to sell. Told me he didn't want to waste my time showing me a property given it was 5k over my budget. He was patronising and smug. I actually could have superseded the offer already on the property but given his arrogant attitude, his absolute certainty in himself that he was correct and didn't want to employ basic politeness, I asked myself - "why bother?".

Congratulations on a truly terrible sales tactic.

Jo was really helpful,she couldn't do enough for me which i appreciated. I'm not great with technology and Jo walked me through everything.

Amelia Dell was very helpful and responsive throughout the process of us moving into our new home

From start to finish, our experience with Church Robinson was smooth and reassuring. The team made what can often be a stressful process feel well-organised and straightforward.

Daniel O’Hanlon was excellent — friendly, clear, and consistently helpful, always taking the time to keep us informed. Dawn and Holly were equally supportive and efficient, and together they made a great team.

We felt well looked after throughout and would happily recommend Church Robinson to others.

Overall, we had a very positive experience with Church Robinson. The whole process was handled professionally, clearly, and with great communication from start to finish.

Daniel O’Hanlon was outstanding, very impressive, clear, and always proactive in keeping us updated. Dawn and Holly were also fantastic, supportive, and efficient, making sure everything ran smoothly.

A great team effort and excellent service throughout. We would highly recommend Church Robinson to anyone.

I felt the admin team at Jones Robinson were very friendly and efficient, and the marketing of our property has felt very easy!

Poppy Howell has been exceptionally helpful with all my questions relating to a particular property I’m interested in. Prompt, helpful replies to all emails. I’m very grateful for all her assistance to date. Thank you Poppy.

Words cannot describe just how incredible Jones Robinson have been for me. I first sold a house with them in Jan 2025. It was a truly horrible time in my life, and they looked after me the whole time. Putting me first, not the house. Which sounds like a given, but sadly hasn't been my experience of other estate agents. I'm now listing another house with them (Jan 2026) and it's been another perfect service. Jo has held my hand from the beginning - she's been completely friendly, kind, approachable & professional throughout. Laura came to take marketing photos and the house has gone on the market incredibly quickly as they know I'm keen to move ASAP. I'm already starting to get viewings booked in and the house only went on the market today! Seeing the difference in the marketing from when this house was last sold by another agent in 2025 and now, has been night and day. Jones Robinson have been impeccable in their attention to detail, with much better photographs and a better description of the property. Along with regular updates on where things are at, which really put my mind at ease. I wouldn't hesitate recommending JR to anyone, and already have to a friend who's getting on the market with them as we speak!

Advised to market my property for £30k less than the market (and 2 other agents) suggested. This represented 13% of my property value so a significant drop in my opinion.

Unfortunately we decided not to move in the end, but Archie was so proactive and genuine in trying to find us the perfect property that suited our needs.

Excellent personal service with professional, friendly staff. The after sales staff were great and kept their finger on the button. Would highly recommend.

Many thanks to all members of the team at Church Robinson in Didcot. The staff are experienced, professional, and extremely knowledgeable. They supported us throughout the entire process, from booking viewings to the final receipt of the keys, always keeping us informed and reassured.
A special thank you to Dawn, who looked after our case with great care and attention, and to Rafaelle, whose excellent negotiation skills helped us achieve a great outcome. We couldn’t be happier with the service and would highly recommend Church Robinson to anyone looking to buy a home!

The level of personalisation, professionalism and care was second to none. Really timely updates, and the feeling that the team was working for us.

Used church Robinson for sale if our house working with Raffaele we got a sale with full asking price on first day- it was a good service from the whole of the team.

Everyone we have dealt with is friendly and efficient. We feel we are in very good hands, both on the Lettings and Sales side.

Church Robinson sold us a house, and were really excellent.

Daniel O'Hanlon was the main person we dealt with. He showed us several houses, really understood what we were looking for and took us to see some we would not have thought of - one of which we decided to buy! He was always polite, punctual and really helpful. We could not have wanted more.

Dawn Pennell helped push the sale through and without her persistence I am not sure things would have happened in time.

We are really grateful to Church Robinson. We visited houses with several different agents, and Church Robinson were outstanding.