JOOLS By Jenny Brown Avis 

658
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Ordered jewellery items for my daughter's birthday. She absolutely loved them! Great quality and arrived in lovely gift boxes. Speedy service and good communications, highly recommend.

Noté 5 sur 5 étoiles

Beautiful jewellery. Quick delivery and gorgeous packaging with each item in separate lovely gift boxes. I also received a beautiful pair of sterling silver studs with cubic zerconia stones Thank... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Fantastic products and service. Love the jewellery, really lovely designs, very high quality and nice to be able to get matching pieces. Speedy delivery and kept informed of when to expect receipt. Al... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Absolutely beautiful necklace received, the picture really does not do it justice, it’s even nicer in person! Quick delivery and beautifully presented in a box, with the lovely surprise of free earrin... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie
  2. aussi dans
  3. Joaillier

À propos de JOOLS By Jenny Brown

Écrit par l'entreprise

Independent. Family-Owned. British Jewellery Since 1998.

JOOLS by Jenny Brown is an independent, family-owned British jewellery business with more than 25 years of experience in jewellery, design and retail.

Our story began with British-born Jenny Gliksman and her Peruvian-born husband, Poldi. After spending many years living overseas, predominantly in Africa, Jenny and Poldi returned to the UK and established their jewellery business in 1998. Their international experience, together with Poldi's South American heritage and background in jewellery and design, helped shape the distinctive style and approach to jewellery that remains at the heart of the business today.

In 2002, Jenny and Poldi opened their jewellery store in Wilmslow, Cheshire, showcasing their own designs alongside collections from other independent jewellery designers. Their distinctive silver and cubic zirconia jewellery quickly became a customer favourite and, as the business grew, JOOLS by Jenny Brown® was established as a dedicated jewellery brand.

Since those early days in Cheshire, JOOLS has grown into an established British jewellery name, with collections supplied to independent jewellers throughout the UK and stocked by John Lewis for more than 20 years. We are proud that relationships built over many years have helped establish JOOLS as a trusted name for beautifully designed, high-quality jewellery.

Today, our collections include 925 Sterling Silver, 18ct Gold Vermeil and beautifully cut AAA Grade Cubic Zirconia, alongside a growing collection of fine jewellery featuring laboratory-grown diamonds. From our signature Bubble Rings and sparkling tennis jewellery to contemporary earrings, necklaces, bracelets and bangles, our focus is on creating jewellery that looks and feels special while remaining accessible and easy to wear every day.

Quality has always been central to JOOLS. We carefully select the materials, finishes and stones used throughout our collections, combining contemporary design with the craftsmanship and attention to detail we believe good jewellery deserves.

Although the business has grown considerably since 1998, we remain proudly independent and family-owned. Being a smaller, flexible company allows us to offer the personal service and attention to detail that have been part of JOOLS from the very beginning.

All of our jewellery is held in stock here in the UK for fast and reliable delivery. Every order is carefully selected, individually checked and beautifully packaged before leaving us, and our team is always available by phone or email should you need advice or assistance.

We are continually developing our collections and introducing new designs throughout the year, but our philosophy remains as important today as it was when Jenny and Poldi first started the business:

Beautiful jewellery. Quality materials. Exceptional value. Personal service.

JOOLS by Jenny Brown® — British jewellery with a story, designed to be worn and loved every day.

Customer Service You Can Rely On

Écrit par l'entreprise

We're committed.to our customers
Excellent customer service and communication are at the heart of JOOLS. Whether you have a question before ordering, need advice about a piece of jewellery, or have an issue that needs resolving, our friendly team is always here to help. You can contact us easily by phone or email and speak to a real person who will do their best to answer your questions and resolve any concerns quickly and personally. We believe great service doesn’t end when you place your order — we’re here whenever you need us.

Our Jewellery Guarantee

“Our Guarantee. Your Peace of Mind"

Every piece of JOOLS jewellery comes with a 12-month manufacturer guarantee, giving you added confidence in your purchase. In the unlikely event of a manufacturing fault, simply contact our team and we’ll be happy to assess your jewellery and work with you to resolve the issue quickly and fairly.

Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

658 avis

5 étoiles
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1 étoile

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4,9

Tous les avis

(658)

89 avis reçus au cours des 12 derniers mois

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Noté 4 sur 5 étoiles

The pendant is very pretty and delivery…

The pendant is very pretty and delivery was quick.
I was surprised to receive the small necklace in such a large box with a lot of packaging which I felt was unnecessary.

6 mai 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thanks Hilary, note the packaging is to ensure the parcel reached you in perfect condition , plus its is cardboard based and fully recyclable

Noté 5 sur 5 étoiles

Good website with easy ordering

Good website with easy ordering. Jewellery is lovely and arrived very quickly. I recommend this store for a good shopping experience.

6 mai 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Good to hear it was easy to order- Thanks Theresa

Noté 5 sur 5 étoiles

Beautiful products, excellent service!

Absolutely in love with my new pendant! It is so beautifully made and looks even nicer than in the photos on the website. You can really see the quality and I'm really happy with the price I paid for something so well-made. Delivery very quick as well, and customer services very friendly when I called to ask about care instructions. I will be definitely be coming back for more!

6 mai 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thanks Hannah,delighted you had a good experience with us

Noté 4 sur 5 étoiles

On time

On time, as described

15 avril 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thanks Russell, prompt delivery when requested is so important,. hope to see you again

Noté 5 sur 5 étoiles

Absolutely delighted

Absolutely delighted with the jewellery, very well presented and packaged and delivered very quickly we would recommend her excellent

23 avril 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thank Bryan

Noté 1 sur 5 étoiles

I haven’t received any parcel so I…

I haven’t received any parcel so I would like a fall refund please it hasent been left with a neighbour thank you

10 avril 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

unfair to leave a poor review without contacting us for an update

Noté 5 sur 5 étoiles

my experience at Jools by Jenny Brown worthy of Royal appointment…

my experience at Jools by Jenny Brown was five star plus in Customer Service quality of products price I’m being able to speak to someone, especially in today’s society of AI and automated answering where things are too mechanical scripted structured so going forward if you’re looking for that personal touch excellent customer service which is priceless there is nowhere else apart from Jools by Jenny Brown
Kindest Regards
A more than Happy Customer

10 mars 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thanks Sarah

Noté 5 sur 5 étoiles

Beautiful earrings

Beautiful earrings. Great quality and excellent personal service. Highly recommended.

10 mars 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Thanks Morwen

Noté 5 sur 5 étoiles

Great service

Great service, gorgeous product

10 mars 2025
Logo de JOOLS By Jenny Brown

Réponse de JOOLS By Jenny Brown

Appreciate your feedback Lisa

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