I cannot recommend the customer service of Joule enough. After a failure of a hot water cylinder the team was responsive to the request for replacement under warranty. They were patient and understand... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Problem fixed in a day thanks to quick response by JouleUK and supply of part under Warranty. Thanks also to very efficient and kind engineer Alan Foss who attended.
L'entreprise a répondu
I always find Joule really easy to deal with. Everyone in the team is helpful, knowledgeable and quick to come back to us when we need anything. Delivery times are excellent and stock availability i... Voir plus
L'entreprise a répondu
Krissy at Joule was able to fully answer our queries relating to out position re air source heat pump commissioning, registration and warranty. She kindly sent details of terms re the extended 5 ye... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment. Tel: 0330 808 8488 Web:www.jouleuk.co.uk
Coordonnées de contact
Royaume-Uni
- jouleuk.co.uk
4,5
Excellent
170 avis
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A répondu à 20 % de ses avis négatifs
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Excellent course
Excellent course , very informative and helpful. Thanks Krissy
9 octobre 2025
Avis spontané
Very informative
Very informative, great course to come on, great atmosphere and looked after.
9 octobre 2025
Avis spontané
What a great engineer Dean is!
We had a really great engineer attend called Dean visit today. He was so helpful and down to earth. We knew the issue wasn't user error and he was able to confirm that the issue had been with the installation and our use of the system was absolutely correct. He went out of his way to give us the information we needed, thanks Dean!!
1 octobre 2025
Avis spontané
Not surprised to see overall rating 4.5…
Not surprised to see overall rating 4.5 stars.
We had a wee delivery issue but once it was raised with customer care team , they reacted over and above my expectations, as an installer it’s hard enough out there and when issues come up out with your control, you want the manufacturer supporting you to give a high standard of customer care to match yours for your customer they did and some . Special thanks to Lucy.
23 septembre 2025
Avis spontané
Amazing customer service from Ellie
Amazing customer service from Ellie, 5 stars 🤩
24 septembre 2025
Avis spontané
Excellent service from Customer Support…
Excellent service from Customer Support and the Field Team. The experience was slightly let down by their inability to contact me to confirm their attendance time. Otherwise great.
4 septembre 2025
Avis spontané
Gaurantee not fit for purpose
We fitted a cylinder in March 2024 supplied through a local supplier, the cylinder has started to leak, just over 15 months. The support from this company has been shocking. The customer has been told the labour part of the guarantee is over and he will need to pay to have the product replaced. Cylinder is obviously not fit for purpose
15 août 2025
Avis spontané
HWC programer faulty
Following a very poor heat pump, hwc with u/floor heating installation by a local contractor we experienced a fault and Kyle Banks from Joules was extremely helpful. He carefully took us through the incorrectly programmed controls and resolved all issues over the phone. Excellent service!
- ChrisM
22 juillet 2025
Avis spontané
Réponse de Joule UK
Hi Chris,
Thank you for your detailed feedback. We’re really pleased to hear that Kyle was able to guide you through the programming issues and resolve everything smoothly over the phone. It’s great to know our team could provide excellent service despite the challenges.
We appreciate you sharing your experience with us!
Best regards,
The Joule Team
Warranty support
I had to check whether some parts were under warranty - very quick response and then support to get the quickest route for the part to get to me for a quick fitting. Both email from the customer and tech teams and phone support from Krissy were excellent.
23 juillet 2025
Avis spontané
Réponse de Joule UK
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Krissy and our teams provided quick and excellent support to help you get the parts you needed promptly. Your satisfaction is our priority, and it’s great to know we could assist efficiently.
We appreciate you taking the time to share your experience!
Best regards,
The Joule Team
Izzabella was great!
I rang in this morning and requested a copy of my warranty. Izabella responded promptly, sending it over via email immediately.
Thanks you!
10 juillet 2025
Avis spontané
Réponse de Joule UK
Hi Paula,
Thank you for your kind words! We’re so pleased to hear that Izzabella was able to help you promptly and efficiently. We’ll be sure to pass on your thanks to her!
If you need anything else, just let us know.
Best regards,
The Joule Team
Warranty claim
I recently had an issue with a faulty water cylinder, but the situation was swiftly resolved when it was replaced under warranty. The customer service team, particularly Ellie, provided excellent communication throughout the process. Ellie's prompt responses to my emails and friendly demeanor ensured a smooth and hassle-free experience. I appreciate the efficient handling of my case and would like to commend Ellie for her professionalism and courtesy.
7 juillet 2025
Avis spontané
Réponse de Joule UK
Hi Marc,
Thank you so much for your thoughtful feedback. We’re delighted to hear that Ellie provided such excellent support throughout your warranty claim and helped make the process smooth and hassle-free. We’ll be sure to pass on your kind words — they’ll mean a lot to her!
We appreciate you taking the time to share your experience and your trust in Joule.
Best regards,
The Joule Team
The engineer was curious and job done…
The engineer was curious and job done in 20 minutes. The place very clean and tidy.
25 juin 2025
Avis spontané
Réponse de Joule UK
Hi Ali,
Thank you for your feedback! We’re glad to hear our engineer was thorough and efficient, and that they left everything clean and tidy.
We appreciate you taking the time to share your experience!
Best regards,
The Joule Team
Brilliant service & Dean went above & beyond!
Brilliant service to back me as an installer. Dean was amazing, went above and beyond. I learnt a lot from him and the customers now have hot water back on.
24 juin 2025
Avis spontané
Réponse de Joule UK
Hi John,
Thank you for the fantastic feedback! We’re so pleased to hear Dean was able to support you so well and go the extra mile. It’s great to know the customer is back up and running — and that you found the experience valuable too.
We’ll be sure to pass on your kind words to Dean!
Best regards,
The Joule Team
Had to contact Joule for some…
Had to contact Joule for some replacement paperwork , was handled by Ellie Kershaw and was done with great professionalism and speed
Couldn’t ask for more
23 juin 2025
Avis spontané
Réponse de Joule UK
Hi Stephen,
Thank you for your kind words! We’re delighted to hear Ellie was able to assist you so quickly and professionally. It’s always our aim to make things as smooth and straightforward as possible.
We’ll be sure to pass on your feedback to Ellie — she’ll really appreciate it!
Best regards,
The Joule Team
Krissy has been very responsive and…
Krissy has been very responsive and helpful to my (many!) questions and queries. As an installer we always register the customers product for the warranty and it helps to know that we have a supplier that is always available and I can talk to a human being and not a chat bot!
23 juin 2025
Avis spontané
Réponse de Joule UK
Hi Tim,
Thank you for the great feedback! We’re really glad to hear Krissy has been so helpful and responsive — we know how important it is to get clear, timely support, especially for installers.
We’re proud to offer real, human support when it matters most, and we truly value your continued partnership.
Best regards,
The Joule Team
Excellent customer service
Excellent customer service. Krissy from customer care helped us along the issues we have been facing. She is highly responsive to our emails and take actions quickly to make sure our system receive the necessary care.
18 juin 2025
Avis spontané
Réponse de Joule UK
Hi Carrie,
Thank you for your wonderful feedback! We're so pleased to hear that Krissy was able to support you so effectively. Her responsiveness and dedication to resolving issues are a real credit to our team, and we’ll be sure to pass on your kind words.
We really appreciate you taking the time to share your experience.
Best regards,
The Joule Team
Réponse de Joule UK
Hi Sarah,
Thank you for your feedback! We're glad to hear everything went smoothly and that our engineer was helpful, polite, and communicated well.
We really appreciate you taking the time to share your experience!
Best regards,
The Joule Team
This is my first time dealing with…
This is my first time dealing with Joule and I am very impressed with their prompt professionalism in dealing with my problem.
Thank you.
16 juin 2025
Avis spontané
Réponse de Joule UK
Hi Neil,
Thank you for your lovely feedback! We’re delighted to hear your first experience with Joule was a positive one. Prompt and professional support is what we strive for, and it’s great to know we made a good impression.
Thanks again — we’re always here if you need us!
Best regards,
The Joule Team
I was very happy with the engineer…
I was very happy with the engineer Paul. He listened as I explained the fault and dealt with the issue. I was impressed by his professionalism and understanding.
13 juin 2025
Avis spontané
Réponse de Joule UK
Hi Mrs Jackson,
Thank you for your kind words! We’re so pleased to hear that Paul provided such a professional and understanding service. Listening to our customers and resolving issues effectively is exactly what we aim for, and we’re glad Paul delivered that experience.
We’ll be sure to pass on your feedback — it will mean a lot to him!
Best regards,
The Joule Team
Installer
We are a plumbing contractor who install Joules cylinders.
we feel we are in safe hands and well looked after with the after care team - especially Ellie who always goes the extra mile to support and help us when required.
Highly recommended!
28 mai 2025
Avis spontané
Réponse de Joule UK
Hi Caroline,
Thank you so much for your kind feedback. We're delighted to hear that you feel well supported by our aftercare team, especially Ellie. We’ll be sure to pass on your appreciation to her — she truly goes the extra mile!
We look forward to continuing to support you and your team.
Best regards,
The Joule Team
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