I cannot recommend the customer service of Joule enough. After a failure of a hot water cylinder the team was responsive to the request for replacement under warranty. They were patient and understand... Voir plus
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Lisez les avis des autres
Problem fixed in a day thanks to quick response by JouleUK and supply of part under Warranty. Thanks also to very efficient and kind engineer Alan Foss who attended.
L'entreprise a répondu
I always find Joule really easy to deal with. Everyone in the team is helpful, knowledgeable and quick to come back to us when we need anything. Delivery times are excellent and stock availability i... Voir plus
L'entreprise a répondu
Krissy at Joule was able to fully answer our queries relating to out position re air source heat pump commissioning, registration and warranty. She kindly sent details of terms re the extended 5 ye... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment. Tel: 0330 808 8488 Web:www.jouleuk.co.uk
Coordonnées de contact
Royaume-Uni
- jouleuk.co.uk
4,5
Excellent
170 avis
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A répondu à 20 % de ses avis négatifs
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Réponse de Joule UK
Hi Angie,
Thank you for the great feedback! We’re so pleased to hear Ellie was able to help quickly and knowledgeably. We’ll be sure to pass along your kind words – she’ll be delighted!
Best regards,
The Joule Team
Great customer service…
Called customer service with some issues our installers didn't know about. Ellie was very helpful and gave advice and arranged for the manual to be sent to us (installer told us there wasn't a manual) great service, thanks
29 mai 2025
Avis spontané
Réponse de Joule UK
Hi Neil,
Thank you for your lovely review! We're so pleased to hear that Ellie was able to help and provide the support you needed. We’re always here to assist, and it’s great to know the service made a difference.
We’ll be sure to pass on your kind words to Ellie – she’ll really appreciate them!
Best regards,
The Joule Team
Great customer service
Great customer service from Krissy. Always prompt and helpful responding to e-mail queries
27 mai 2025
Avis spontané
Réponse de Joule UK
Hi Stephen,
Thank you for your lovely feedback! We're so pleased to hear that Krissy was able to help with your queries. We'll be sure to pass on your kind words to her – they’ll mean a lot.
Thanks again for taking the time to share your experience!
Best regards,
The Joule Team
Great if you want your house flooding
Very poor quality products which fail long before they should. Try to blame lack of servicing for faults rather than accept they build water tanks out of corrosive materials. Absolute morons and customer service is non existant. Avoid like the plague
26 mai 2025
Avis spontané
Réponse de Joule UK
Hi Tim,
We're sorry to hear about the issues you've experienced. We understand how frustrating this situation must be. However, to maintain product performance and ensure safety, regular servicing is required as outlined in the warranty terms provided at installation.
Unfortunately, as your unit has not been serviced since it was installed over seven years ago, it falls outside of the warranty coverage.
If you need help arranging a service or replacement, our team is still here to assist—please feel free to reach out.
Kind Regards,
The Joule Team
I want to say thank you so much to…
I want to say thank you so much to Vincent @joule who was so kind and helpful to my son Wayne who spoke on my behalf and to say thank you to Lee who came out to repair my joule water heater and I would not hesitate to recommend them .
Kind Regards
Margaret Thorne
23 mai 2025
Avis spontané
Réponse de Joule UK
Hi Margaret,
Thank you so much for your kind words and for taking the time to leave a review. We’re delighted to hear that Vincent was so helpful to your son Wayne, and that Lee was able to get your water heater sorted. We’ll be sure to pass your lovely feedback on to both of them.
Your recommendation means a lot to us – thank you again!
Kind regards,
The Joule Team
The team were so lovely when I called…
The team were so lovely when I called about my cylinder claim, they talked me through everything I needed to know and were so understanding of my issue.
Thank you all!
23 mai 2025
Avis spontané
Réponse de Joule UK
Hi Gareth,
Thank you so much for your kind words. We're really glad to hear that our team could support you and make the process easier. It's great to know you felt understood and well looked after – that’s exactly what we aim for.
Thanks again for sharing your experience!
Best regards,
The Joule Team
Amazing service from start to finish
Amazing service as always before, during and after our purchase. Our local rep Scott was helpful, knowledgeable & always available to contact. I gave no hesitation in recommending Joule UK to our customers.
7 mai 2025
Avis spontané
Réponse de Joule UK
Hi Jimmy,
Thank you for such a fantastic review! We're delighted to hear that you've consistently received great service throughout your experience with us. We will be sure to pass on your kind words to Scott too!
We truly appreciate your recommendation – it means a lot to us!
Best regards,
The Joule UK Team
Problem fixed
Paul came this morning to look at a problem with the heat pump, he found the problem and fixed it quickly. Would definitely recommend joule to anyone.
7 mai 2025
Avis spontané
Réponse de Joule UK
Hi Joy,
Thank you for your kind feedback! We're so pleased to hear that Paul was able to quickly identify and resolve the issue with your heat pump. We’ll be sure to pass on your appreciation to him.
Thanks again for the recommendation – it really means a lot!
Best regards,
The Joule Team
Quick replies and friendly help
Dealt with a registry issue very quickly and the support was very helpful.
6 mai 2025
Avis spontané
Réponse de Joule UK
Hi Simon,
Thanks for your feedback! We're glad to hear the team was able to resolve your registry issue quickly and that you found the support helpful.
We really appreciate you taking the time to share your experience!
Best regards,
The Joule Team
Réponse de Joule UK
Hi Julia,
Thanks so much for your review!
The Joule Team!
Brian, Heating Engineer
Brian, the heating engineer arrived nice and early, got straight to work identifying the problem with the heating system and fixed it without any problems.
28 avril 2025
Avis spontané
Réponse de Joule UK
Hi Julie,
Thanks so much for the great review! We’re glad to hear Brian was able to get to work quickly and sort the issue without any hassle. We’ll be sure to pass along your feedback—he’ll appreciate it!
If you need anything else, don’t hesitate to get in touch.
Best wishes,
The Joule Team.
Very Professional Warranty Visit
Senior Engineer Dean visited today , a very personable man who clearly was very experienced with the Joule system. He very quickly replaced two pumps and a circuit board under warranty. This allowed him to do more diagnostics from a stable position. The system fault was found to be an installation problem, this was fully explained. Dean provided his details to pass onto the installer if required. Very good and professional visit.
28 avril 2025
Avis spontané
Réponse de Joule UK
Hi Chris,
Thanks for taking the time to share such thoughtful feedback. We’re really pleased to hear that Dean’s experience with the system helped quickly pinpoint the issue and explain everything clearly. It’s always reassuring to have someone thorough and professional on the job. We’ll be sure to pass your comments on to him—he’ll really appreciate it.
Please don't hesitate to reach out to us again if you need!
The Joule Team.
You only find out how good a company is…
You only find out how good a company is when something goes wrong. Great communication from start to finish and problem solved. Thanks Bryan!
25 avril 2025
Avis spontané
Réponse de Joule UK
Hi Nick,
Thanks so much for the review! You're absolutely right—it’s when things go wrong that service really counts. We're glad Bryan was able to get everything sorted and kept you in the loop along the way. We’ll be sure to pass on your thanks!
Best wishes,
The Joule Team
Excellent customer service
Having had no joy from the installer of a new air source heat pump, Ellie Kershaw from Joule promptly sent me the warranty certificate and couldn’t have been more helpful. Pleasure to deal with.
24 avril 2025
Avis spontané
Réponse de Joule UK
Hi,
Thank you for your kind words and for taking the time to leave a review. We're sorry to hear you had difficulty with the installer, but we're very glad Ellie was able to assist you quickly and effectively. We'll be sure to pass on your feedback to her—she'll be delighted to hear it!
If there's anything else you need, please don't hesitate to reach out.
Best wishes,
The Joule Team
Krissy
Krissy, absolute legend, handled the service call brilliantly, great communication and very clear instruction.
16 avril 2025
Avis spontané
Réponse de Joule UK
Hi Adrian,
Thank you for the fantastic feedback! We couldn’t agree more—Krissy is an absolute legend, and we’re thrilled to hear she handled everything so brilliantly.
We’ll make sure Krissy sees your kind words—she’ll really appreciate it!
Best regards,
The Joule Team
registered wrong address
Phoned customer service, answered quickly, sent email, with new info, all changed over quickly
15 avril 2025
Avis spontané
Réponse de Joule UK
Hi Ben,
Thank you for your review. We're glad to hear our customer service team was able to assist you quickly and get everything updated without hassle.
If you need anything else, we’re always happy to help!
Best regards,
The Joule Team
Joule UK appointment
Kristy phoned today (Friday) to inform me that one of their engineers will visit on Monday (next working day), which is prompt. Kristy’s telephone manner is to be commended as she was polite, helpful and courteous.
11 avril 2025
Avis spontané
Réponse de Joule UK
Hi Steve,
Thank you for your lovely feedback. We're so pleased to hear that Kristy provided you with a prompt and courteous service—she’ll be thrilled to receive your kind words.
We’re glad everything is moving forward as planned and we’ll continue to do our best to support you. If you need anything in the meantime, don’t hesitate to reach out.
Best regards,
The Joule Team
Prompt & Clear
Prompt, helpful and clear customer service. Thank you to Krissy!
9 avril 2025
Avis spontané
Réponse de Joule UK
Hi Stevens,
Thank you for taking the time to leave a review. We're thrilled to hear you had a positive experience with our customer service. We'll be sure to pass your thanks on to Krissy—she’ll be delighted to know her support made a difference.
If you need anything else, we’re always here to help.
Best wishes,
The Joule Team
Heatpump not performing as should
The engineer Dean really made an effort to check investigate and help get pump running as should.
Not there yet and few things to try still but on right track.
Friendly and polite also.
7 avril 2025
Avis spontané
Réponse de Joule UK
Hi,
Thank you for your kind words and for taking the time to share your experience. We're really pleased to hear that Dean made a great effort and left a positive impression. It's great to know you're on the right track, and we appreciate your patience as we work through the remaining steps.
If there's anything more we can do to assist in the meantime, please don't hesitate to reach out.
Best regards,
The Joule Team
Engineer was excellent
Engineer was excellent, Brian was on time, courteous, very knowledgeable and took time to reset the whole system after carrying out the replacement of new parts
1 avril 2025
Avis spontané
Réponse de Joule UK
Hi Graham,
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us and we'll be sure to pass on your kind words to Brian. Your feedback means a lot, and we’re grateful for your support.
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
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