I cannot recommend the customer service of Joule enough. After a failure of a hot water cylinder the team was responsive to the request for replacement under warranty. They were patient and understand... Voir plus
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Problem fixed in a day thanks to quick response by JouleUK and supply of part under Warranty. Thanks also to very efficient and kind engineer Alan Foss who attended.
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I always find Joule really easy to deal with. Everyone in the team is helpful, knowledgeable and quick to come back to us when we need anything. Delivery times are excellent and stock availability i... Voir plus
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Krissy at Joule was able to fully answer our queries relating to out position re air source heat pump commissioning, registration and warranty. She kindly sent details of terms re the extended 5 ye... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
The UK's leading hot water cylinder & renewable heating experts. Integrated hot water & heating systems designed for work, home and the built environment. Tel: 0330 808 8488 Web:www.jouleuk.co.uk
Coordonnées de contact
Royaume-Uni
- jouleuk.co.uk
4,5
Excellent
170 avis
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A répondu à 20 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Fantastic service
When my air source heat pump failed shortly after installation Joule were asked to visit. The lady on the phone rearranged things and an engineer Keil, arrived the next day. He gave an instant diagnosis, fixed the fault and explained how to get best efficiency from the equipment. Keil was pleasant, efficient and knowledgeable. Thank you so much.
3 avril 2025
Avis spontané
Réponse de Joule UK
Hi Dawn,
Thank you for your wonderful feedback! We’re sorry to hear about the issue with your heat pump but are so glad Keil could diagnose and resolve it quickly. It's great to hear he was able to provide valuable advice on getting the best efficiency from your system too - who doesn't love that! We’ll be sure to pass along your thanks to him — your appreciation means a lot to us!
Best wishes,
The Joule Team.
Fantastic service .
Fantastic service .
Polite and knowledgeable engineer Brian.
Identified the problem quickly and rectified it.
3 avril 2025
Avis spontané
Réponse de Joule UK
Hi Neil,
Thank you so much for your review! We’re thrilled to hear that you had a great experience with us and we'll be sure to pass on your kind words to Brian. Your feedback means a lot, and we’re grateful for your support.
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
Great service provided for after care…
Great service provided for after care ,been able to send out a joule engineer to check out a problem with a new heat pump to rectify this is fantastic service .customer care team and appointment booking team very efficient and accommodating. Thank you Daniel and Chrisy who dealt with my request and also the team in Ireland Stephen and Alan who also helped me ,brilliant service thank you
2 avril 2025
Avis spontané
Réponse de Joule UK
Hi Paul,
Thank you for your lovely review! We're so glad to hear you had a positive aftercare experience and that the issue with your new heat pump was resolved smoothly. We'll make sure to pass on your thanks to Daniel, Chrissy, Stephen, and Alan — as well as the wider customer care and booking teams in the UK and Ireland. We really appreciate your kind words and support!
If there’s anything else we can do for you, feel free to reach out!
The Joule Team.
Outstanding customer service
Brilliant customer service. Raised an issue and was fixed in under a week including new part being fitted. Very friendly and professional. Highly recommend.
28 mars 2025
Avis spontané
Réponse de Joule UK
Hi,
Thank you for the great review! We're so pleased to hear your issue was resolved quickly and that you had a positive experience with our team. Your recommendation means a lot — we really appreciate your support!
Best wishes,
The Joule Team
Krissy Ramsden has again gone above and…
Krissy Ramsden has again gone above and beyond. She’s professional, efficient and demonstrates expertise. She responded immediately to an email asking for help - resolving the issue immediately. A fantastic ambassador for Joule ! Thank you Krissy.
27 mars 2025
Avis spontané
Réponse de Joule UK
Hi Fiona,
Thank you for your kind words! We're thrilled to hear Krissy provided such outstanding support — she truly is a fantastic ambassador for Joule. We’ll be sure to pass on your thanks; feedback like this means a lot to the whole team!
Best wishes,
The Joule Team.
Excellent communication from the…
Excellent communication from the company and the engineer. The engineer was very knowledgeable and experienced. Explaining everything.
26 mars 2025
Avis spontané
Réponse de Joule UK
Hi Anthony,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re grateful for your support. If there’s anything else we can do for you, feel free to reach out!
Best regards,
The Joule Team
Leaking immersion thermostat
The initial chat bot contact did not work. No email or call.
Second attempt gave fast email response and a engineer onsite within a couple of days with the immersion heater issue resolved. Thank you
25 mars 2025
Avis spontané
Réponse de Joule UK
Hi Alistair,
Thank you for your feedback. We're sorry the initial chatbot contact didn’t work as expected, but we're glad to hear things were quickly resolved on your second attempt. Great to know the immersion heater issue was sorted promptly — we’ll share your thanks with the team!
If there’s anything else we can do for you, feel free to reach out.
Best wishes,
The Joule Team
Joule were super supportive and…
Joule were super supportive and responsive to us and our project- they gave us all the info we needed and helped us at every turn. I highly recommend them to anyone thinking of opting for a heat pump
13 mars 2025
Avis spontané
Réponse de Joule UK
Hi Jack,
Thank you for the fantastic feedback! We're so pleased to hear our team could support you throughout your project and provide the information you needed. Your recommendation means a lot to us — we're always here to help anyone making the move to heat pumps!
Best wishes,
The Joule Team
Great company to deal with.
Great company to deal with from design to completion.
Customer contact centre are always really helpful and technical are very good at going through and hiccups over the phone.
Have been approached by other ASHP to use their kit and I see no reason to move as Joule are pretty on it!
21 mars 2025
Avis spontané
Réponse de Joule UK
Hi Martin,
Thanks so much for the great review! We're delighted to hear you've had a positive experience from design to completion. Our customer contact and technical teams will be thrilled to hear your feedback. It's great to know you’re sticking with Joule — we really value your continued support!
The Joule Team!
Good experience with CS
Good experience with Joule customer service. Krissy took good care of my boiler appointment service and replied my inquires efficiently. Keep up with the good CS!
11 mars 2025
Avis spontané
Réponse de Joule UK
Hi RK,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
We appreciate your support!
Best wishes,
The Joule Team!
Fixing heat pump problem
It took a while to get an engineer to visit but when they did Daniel Blunden did a great job fixing the problem very professionally and quickly.
17 mars 2025
Avis spontané
Réponse de Joule UK
Hi Bob,
Thank you for your review and feedback. We're sorry for the delay in getting an engineer out, but we're glad to hear Daniel was able to provide a quick and professional fix. We'll be sure to pass along your kind words!
If there’s anything else we can do for you, feel free to reach out.
The Joule Team
Customer care was 100% from…Izabella Amess
Customer care was 100% from Izabella....Replied to our request and ongoing emails promptly, also provided excellent customer care.....Coming from someone that works in a customer care role I really appreciated this....Thankyou Izabella.
11 mars 2025
Avis spontané
Dean from Joule was very professional and thorough, so “Thank you very much for your assistance”
Dean from Joule came out to our newly installed system to assess the fault we were experiencing, a brand new house, with a heat source pump, identified 2 weeps in system which caused pressure loss, changed potentially faulty pump, advised that a non return valve had been put on the wrong way? Dean was Very professional, explained everything to us and came all the way from Kent to Dorset to sort the job! Thank you Joule and to Dean for putting things right!
6 mars 2025
Avis spontané
Kyle banks from joule was Very…
Kyle banks from joule was Very responsive, very helpful and got back to me when needed.
7 mars 2025
Avis spontané
Réponse de Joule UK
Hi Mathew,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team
A great partner
We are a housebuilder. We build 15-20 homes a year. We use Joule systems in all our houses and flats. Having a top quality installer is critical but the after sale is also very important. Joule is a great company with a great product. We recently had an after sale issue that was fixed at great speed by Dean. Thank you!
27 février 2025
Avis spontané
Réponse de Joule UK
Hi Steve,
Thank you for your kind words!
We truly appreciate your partnership and your trust in Joule systems for your homes and flats. Providing top-quality products and service is our priority, and we’re delighted to hear that our after-sales support met your expectations. Dean and the entire team are committed to ensuring our customers receive the best possible experience.
Thank you for your continued support—we look forward to working together on many more projects!
Best wishes,
The Joule Team!
I had a great experience arranging a…
I had a great experience arranging a maintenance engineer appointment. Krissy Ramsden was extremely helpful and efficient in rescheduling my appointment when even I needed to make a change. She handled my request so promptly and made the whole process smooth and hassle-free. Excellent customer service—thank you!
3 mars 2025
Avis spontané
Réponse de Joule UK
Hi Fatima,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us. Your feedback means a lot, and we’re grateful for your support.
If there’s anything else we can do for you, feel free to reach out!
The Joule Team
Fixed the issue! Professional and polite. The jewel in Joule’s crown!
Kiel was extremely professional, polite and confident when dealing with our cylinder issue. He diagnosed the problem within seconds, explained it, demonstrated the issue, and corrected it. He then stayed until the system had fully reset and proved the issue was sorted. Outstanding service and Kiel is a credit to your company.
6 mars 2025
Avis spontané
Réponse de Joule UK
Hi Jonathan,
Thank you so much for your feedback! We will be sure to pass on your kind words to Kiel - we may be bias, but we agree, he is fantastic!
Your feedback means a lot to us! If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team!
Very friendly and helpful
Very friendly, helpful and courteous call from Krissy at Joule to arrange an appointment. Very prompt response from Joule.
5 mars 2025
Avis spontané
Réponse de Joule UK
Hi there,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team
Very helpful lady and resolved my…
Very helpful lady and resolved my issues promptly thanks
5 mars 2025
Avis spontané
Réponse de Joule UK
Hi Catherine,
Thank you so much for your feedback! We’re thrilled to hear that you had a great experience with us.
If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team
Ellie is always pleasant and helpful
Ellie is always pleasant and helpful, locating the information I need to help support our customers needs . I really appreciate the trouble she goes to when I ask for support.
4 mars 2025
Avis spontané
Réponse de Joule UK
Hi there,
Thank you so much for your feedback! We’re thrilled to hear that Ellie has been able to support you and your customers!
Your feedback means a lot. If there’s anything else we can do for you, feel free to reach out. We appreciate your support!
The Joule Team
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