Joule UK Avis 

Had problems with our heater since we moved into the new build: loud whistling noises and total shutdown in cold weather. Building contractor tried to fix it several times, manages to stop the shutdowns but not the noise. Finally called in Joules. First guy wasn't able to fix it because it wasn't whistling when he arrived. A week later, Adam from Joules makes a visit, fiddles about with the system and gets it to make the loud noise, and FIXES it in less than 5 minutes. Adam then proceeds to explain why it happened, the mechanics behind it (because I was interested) and how it can be adjusted in different circumstances. He then helped explain the rest of the house radiators & tank workings, adjusted our settings to save us money, and left without accepting a tip! Honestly the most effective and useful service we've had in a long time. Can't recommend Adam enough.

That said, I do sometimes yearn for the old wood fireplaces because these digital automated systems seem so dang complicated!

The after care service given by Izabella was exemplary. I would highly recommend using this company knowing this is how they treat their customers.

We will be using them for all our buiding projects going forward. C & G Developers Ltd

Prompt reply offered possible solutions outside company’s remit.

Kristina Ramsden has been extremely helpful in sorting our servicing problem. She was very efficient and arranged for the Joule engineer to visit us and he was also excellent.

Very responsive, very helpful and got back to me when needed

fast response, really helpful and knowledgeable, spoke to Ellie Kershaw who has been extremely professional, as she always is, highly recommend.

I had the manufacturer visit from Joule today for not having hot water. “Kiel Leon” has found the issue within 10mins, and explained it what that part is doing and how can it be broken/faulty etc… he is one of the best fault-finding engineers that I have seen. 5* to his knowledge and service

Cstoner service very efficient and helpful

Hi there just a little insight to joules customer service!! Izabella has been absolutely amazing and very responsive with our joule cylinder swap over issue have dealt with other brands in the past as we own a heating and plumbing business in the northwest and by far the customer service from Izabella has made everything from day dot very smooth and manageable we are very happy as usually after sales in most cases are stressful and difficult huge thank you to Isabella from ESP BATHROOMS LTD

Fantastic service and always helpful on the phone thx to Ellie and kristina

Ellie Kershaw was very helpful with my enquiry and answered all of my questions in a clear and efficient manner. I would highly recommend Joule UK based on my experience and Ellie's support.

I have been dealing with Ellie regarding the collection of an old cylinder replaced under warranty and the whole process has been a pleasure. Great communication and friendly staff. A great company to deal with.

I recently reached out to Joule for some further technical information related to the products of theirs we had installed. One of the Customer Service Advisors Kristina had responded right away and introduced us to the right person within the firm named Kyle. Kyle and Kristina were very swift at responding and giving us the relevant details we needed.

We were very impressed by Joules speed of communication regarding their products recently installed. A very impressive customer service experience - 10 out of 10.

Thanks Kristina and Kyle.

Problem with Hot water Cylinder ( under 2 years old). Krissy at Joule was so efficient, coordinating with myself and the engineer to have the problem resolved asap. Krissy called to offer a cancellation so we could have hot water earlier than anticipated, instead of using the immersion heater!!! Hopefully that this is the last maintenance part to be installed. Very effective and efficient team.

we had an issue with our heatpump playing up and the original installers being very very slow at agreeing to come and fix it.
Luckily we managed to contact Joule UK , Krissy Ramsden listened to our situation and arranged for an engineer to turn up a very short notice.
Excellent customer service!! Thankyou

The Joule Heating Engineer did a great job sorting out an issue on my new Samsung Joule cylinder and Air Source Pump for which I’m extremely grateful.

He was very professional and knowledgeable as well as having all the replacement items needed with him. He worked on the issue until quite late and in cold conditions to make sure my heating came back on.

Again many thanks 🙏

Have dealt with Joule on a few times and their staff have been nothing but helpful ,
Dealt with Ellie Kershaw today who was quickly able to deal with my requests

I telephone customer services to ask for help in finding Service engineers in my area who are qualified to work on the Joule system that is due its first service in Mar 2025. The lady listened to my query and provided immediately via email link contacts that i can explore to hopefully get a service contract in place. Polite and very approachable and I feel getting back to ask further questions would be welcomed and not seen as a nuisance. Thank you

Ellie was immediately helpful which was a great relief after a very frustrating day trying to get other service suppliers to call back!