JP Man and Van Ltd. Avis 

439
•
TrustScore 5 sur 5

4,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Excellent service. Highly recommended. Very good communication. Driver arrived on time and delivered item on time. Very polite very good manners. Very good delivery. I will contact company agsin.

Noté 5 sur 5 étoiles

Great company to deal with. I required a van and driver for a long distance move. Good clear communication throughout with Joseph on price, van size required and on the day details. My driver on the d... Voir plus

Noté 5 sur 5 étoiles

We had a very smooth and stress-free moving experience! The driver and his assistant arrived right on time, loaded everything quickly and carefully, and handled all of our belongings with great ca... Voir plus

Noté 5 sur 5 étoiles

Brilliant efficient service. No deposit, no extra charges, no lateness, no nonsense. Turned up first thing in the morning bang on time and got the job done quickly and safely. I called so many removal... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Entreprise de livraison
  2. aussi dans
  3. Service logistique

Écrit par l'entreprise

Man with Van removal services in UK/EU We cover: We work out of our London depot, but we work Nationwide and EU. • London (All Areas) • UK/Nationwide/EU Transit van size: Size of luggage compartment for large objects (Wardrobe, bed, fridge etc.): Length 2,500 mm Width 1,250 mm Height 1,350 mm Size of luggage compartment for overall load: Length 2,600 mm Width 1,650 mm Height 1,350 mm


Coordonnées de contact

4,9

Excellent

TrustScore 5 sur 5

439 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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A répondu à 100 % de ses avis négatifs

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4,9

Tous les avis

(439)

41 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Great move

Great communication, on time, professional and very friendly. Thank you for the smooth move

1 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Service. Great Team.

I used JP Man and Van on the recommendation of a friend, and I’m very glad that I did. Oleksandr was extremely helpful, professional and accommodating throughout the move. Joseph was also great in helping to organise everything and was very flexible when I needed to make changes to the booking. I’d happily recommend them.

21 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great guys

Great guys, they arrived on time (even a little early), helped me move, and carried my non-dismantling sofa out of the apartment 👍

7 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

This is the second time using this…

This is the second time using this removal firm I can’t fault them always on time and are professional in what they do. If you are looking for a removal company this is the one the guys are friendly and are willing to help in all situations with the move and the price is very very competitive.

8 mars 2026
Avis spontané
Noté 5 sur 5 étoiles

Absolutely amazing the best removal…

Absolutely amazing the best removal company I’ve Ever used and will definitely be using them again in the future!! thank you Joseph And his helper who were so friendly and helpful and didn’t complain once about anything they got the job done and were so fast too!! Highly recommend these people!! 5 stars from me!! Thank you guys!!

21 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I have used their service four or five…

I have used their service four or five times now, including my recent move to a new flat, and I have always been very happy with the experience. The team are professional, reliable, and efficient, and they handle everything with great care. Communication has been clear throughout, and the process has always been smooth and stress-free. I would not hesitate to use them again and highly recommend their service.

2 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Happy Repeat Customer

This is the 4th time I have worked with Josef. His communication is excellent and he's helpful in figuring out what van is required for the job. Always happy to recommend JP Man & Van.

15 février 2026
Avis spontané
Noté 5 sur 5 étoiles

We've been helped with two moves by JP…

We've been helped with two moves by JP Man and a Van, and both have been great, the latest was yesterday, needed a lot of things moved from London into storage. J himself is easy to communicate with and he sorts things out with clear pricing, so all great there. And the nice chaps who come along have always been good people, on time and friendly and boy, they make light work of heavy items!
Wouldn't hesitate to recommend them, or ask them to help again if we ever need to.

14 février 2026
Avis spontané
Noté 2 sur 5 étoiles

My experience with JP Van Movement was…

My experience with JP Van Movement was mixed, and the main issue was communication clarity.

Before the move, I explained that the distance was short, and the quote provided seemed reasonable. In our messages, the term “driver” was used, which led us to assume that a vehicle would arrive for the move. To be fair, the word “van” was never explicitly confirmed, so this appears to have been a misunderstanding caused by unclear communication.

During the move, communication with the on-site staff was extremely difficult. We had to rely on translation software for almost every exchange, which made coordination slow and stressful.

The most disappointing part was a phone call with the company when I tried to explain the situation and seek a practical solution. I was told: “It’s stupid to rent a van for this short distance.”
Even if this was intended as a practical opinion, the wording was inappropriate and felt disrespectful.

For fairness, I accept that there may have been wording misunderstandings, and I had no major issue with the quoted price.

The core issue for me is professionalism in communication.

When a customer seeks clarification, language such as “it’s stupid” is inappropriate and undermines trust.

Service disagreements can be resolved; disrespectful wording is what made this experience disappointing.

Thank you for your response. I consider this matter closed.

26 janvier 2026
Avis spontané
Logo de JP Man and Van Ltd.

Réponse de JP Man and Van Ltd.

Thank you for taking the time to share your feedback. We’re genuinely sorry that your experience did not fully meet your expectations, and we appreciate the opportunity to clarify what happened.

As we understand, the service of the person who came was fine, the price was as we discussed, the job was done and you haven’t paid any extra on top. The only reason you left 2 stars because you was relying not on the Service but if the person who came speaks English properly and you was not happy with the phone conversation with a customer services.

We did the job in 2 h and you payed the agreed price £50. It’s disappointing that you anyway left a bad review. All of our services and prices are clearly listed on our website, including labour-only assistance and man & van services, which are priced differently. In your enquiry, the job details you provided were that both buildings had lifts, trolleys were available, and the distance between them was approximately 50 metres. Based on this information, we recommended a labour-only service, as using a van would have meant loading, unloading, and additional time £80 minimum — resulting in higher costs for you in the end with extra time. Customer services tried to explain you this while on the phone. For this reason, the booking was confirmed as one person for labour only, at a cost of £50 for two hours, which is a very competitive rate. A van was never confirmed or included in the booking. Even if a driver had attended, a van would not have been used for such a short distance, as it would not have been practical or cost-effective.

Regarding communication on the day, we understand that language differences can be challenging, and we’re sorry if this caused stress during the move.
Our aim was to explain the reasoning behind the service choice, not to offend. We’re sorry you were left feeling disappointed, and we appreciate your feedback as it helps us improve our Service in the future.

Kind regards,
JP Man & Van Ltd

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Noté 5 sur 5 étoiles

Wonderful experience

Wonderful experience! Driver was on-time, efficient, and very helpful. I didn’t pack my fragile items with bubble wrap so I was a bit concerned at first, but nothing broke and everything arrived in perfect condition. Would recommend 10/10!

17 janvier 2026
Avis spontané

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