I had a portable charger by Juice, after a while it bowed out, I let Juice know that there could be an issue, I will mention that the original charger was well outside the warranty. They were pleased... Voir plus
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Lisez les avis des autres
Terrible delivery times when ordering direct from them. Pigeon post at best if that’s still a thing!! I’ve ordered larger item which have arrived the next day, four days for a simple cable and still w... Voir plus
I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable. Although the... Voir plus
L'entreprise a répondu
Daughter purchased a charger, it’s far too big and bulky so she wants to return it, not used, but so far can’t get a reply to get a returns label from Juice. Quite clearly happy to take your money but... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Where Bold Design Meets Kinder to Planet Technology. UK's number one mobile phone accessories brand. MFI Apple approved cables, Power Banks, Wireless Chargers & Speakers We have you covered!
Coordonnées de contact
Haslemere Way 10, OX16, Banbury, Royaume-Uni
- 01295 477 200
- customerservices@juice.co.uk
- juice.co.uk
3,3
Moyen
255 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Terrible delivery times when ordering…
Terrible delivery times when ordering direct from them. Pigeon post at best if that’s still a thing!! I’ve ordered larger item which have arrived the next day, four days for a simple cable and still waiting.
23 juin 2026
Avis spontané
I had a portable charger by Juice
I had a portable charger by Juice, after a while it bowed out, I let Juice know that there could be an issue, I will mention that the original charger was well outside the warranty.
They were pleased I let them know and sent a new charger free of charge. They were very helpful and I felt listened to
26 juin 2026
Avis spontané
Disappointing Red Panda headphones…
Bought a set of wired Red Panda headphones for my daughter, when they arrived I was immediately concerned as they had been sent in just a black plastic bag, no other protection. The box inside was damaged and actually looked like it has been ripped open from the top. Subsequently the headphones don’t even, work which was such a disappointment! I have emailed the company, and they replied on the 10th June saying they would send a replacement out immediately - well it’s now the 21st June and we’re STILL waiting for a replacement and/or any tracking information, even after multiple attempts to communicate. Really disappointed as I wanted to avoid using Amazon and support a smaller business, but kinda wish I hadn’t now!
10 juin 2026
Avis spontané
Réponse de Juice UK
Good morning Siobhan, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your query. We are sorry that you haven't received the replacement order yet, I would like to advise that I will raise another replacement and our Warehouse will dispatch it today for you. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Réponse de Juice UK
Good afternoon Adam, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Réponse de Juice UK
Good afternoon Robin, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Fast response after reply
15 juin 2026
Avis spontané
Réponse de Juice UK
Good morning Oli, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Marinela Is amazing
Marinela Is amazing! Customer service next to non, brilliant from the start I had a faulty charger that I purchased a couple of months ago, it unfortunately broke but Marinela was so helpful and got a new one sent out, brilliant service thanks Marinela! :)
12 juin 2026
Avis spontané
Réponse de Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
Marinela at customer services was…
Marinela at customer services was fantastic. She was friendly, helpful and very patient with me. I had a faulty cable & asked for a replacement cable. I was very plesantly surprised when a brand new power pack turned up in the post.
7 mai 2026
Avis spontané
Réponse de Juice UK
Good afternoon Sandie, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped you with your query. We really appreciate your support and hope to see you again soon!
I found the Juice website so easy to…
I found the Juice website so easy to use. I placed my order on Thursday and it was delivered on the Saturday, now that is what I call excellent customer service. The charger and cable are excellent quality and I feel sure they will last for many years to come
I highly recommend this company.
4 juin 2026
Réponse de Juice UK
Good afternoon Mick, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Poor communication as i contacted with…
Poor communication as i contacted with a faulty product
7 juin 2026
Réponse de Juice UK
Good morning Jordan, thank you so much for taking the time to leave us a Trustpilot a review. We are sorry to hear that you have experienced an issue with one of our devices and for the delay in getting back to you. I would like to advise that I have replied this morning to your email and requested your details so we can then investigate and sort out as soon as possible the issues. Thank you in advance.
Top price for shite
Top price for shite. Bought two charging cables at £15 each. Two weeks later, both have a weak kink near the top and one only fast charges!
SHOP FOR ANOTHER BRAND.
12 juin 2026
Avis spontané
Réponse de Juice UK
Good afternoon Nicola , thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that the charging cables stopped charging. I would kindly ask you to email us at customerservices@juice.co.uk and give us further details about the issue and we will happily send you a replacement as soon as possible for you. Thank you in advance.
Good customer services
I bought a Juice cable for my phone in February. I contacted Juice customer service in May because this cable just stopped working and I didn’t feel, at £14, that this was acceptable.
Although the cable stopped working, I have to say that Juice were very helpful and dealt with my issue quickly and I have given 5 stars . I could not find my till receipt for the item, just a transaction receipt from my credit card but still a new cable was sent out to me the next day.
Thank you to Marinela at customer services!
10 juin 2026
Avis spontané
Réponse de Juice UK
Good morning, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us and I am so glad that I helped. We really appreciate your support and hope to see you again soon!
Shocking Customer Service, Take Your Money Then Go Silent
Daughter purchased a charger, it’s far too big and bulky so she wants to return it, not used, but so far can’t get a reply to get a returns label from Juice. Quite clearly happy to take your money but any issues they do not want to know, would avoid at all cost in case you have an issue
3 juin 2026
Avis spontané
Réponse de Juice UK
Good morning Neil, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I have been going through to our emails and unfortunately I was unable to find an email on our Customer Services inbox under your name and we are so sorry for that. May I ask you kindly to forward your email to customerservices@juice.co.uk and I will happily reply back to you, please? Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Price good
Price good. Product good. Postage good. Cables and plugs that really last. Multiple repeat buys. No regrets. 🥂
4 juin 2026
Réponse de Juice UK
Good morning Samantha, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Returns
I have tried to return a power bank but the customer service is terrible. They do not reply to emails. I have had to email 3 times and am yet to have a response
1 juin 2026
Réponse de Juice UK
Good morning Abigail, thank you for taking the time to leave us a Trustpilot a review. We are really sorry for the delay in our respond in regarding to your return. I would like to confirm that I have replied this morning to your email and advising you on the return of your device. Please accept our sincere apologies once again for the inconvenience that has been caused to you and for the delay in getting back to you. Many thanks.
Really helpful and lovely Customer…
Really helpful and lovely Customer service.
I messaged with a problem and a member of staff took the time to send several emails and kindly fixed the problem for me.
5 juin 2026
Avis spontané
Réponse de Juice UK
Good afternoon Mel, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Easy transaction and swift delivery
3 juin 2026
Réponse de Juice UK
Good afternoon Louis, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
I never received my item,I got a note…
I never received my item,I got a note saying they left my item with my neighbour but when I went to collect it they said they didn't have it.
3 juin 2026
Réponse de Juice UK
Good afternoon Vicky, thank you so much for taking the time to leave us a Trustpilot a review. We are really sorry to hear that you haven't received your order yet. According to the Royal Mail tracking, the currier attended to deliver the parcel on Thursday 4th of June and on Friday 5th of June but the deliveries failed as no one was in at the property to accept the delivery. However, the delivery is pending at the moment and I will happily send you an email with the tracking number so you can re arrange the delivery directly with Royal Mail. Thank you for your kind patience and if we can be of any further assistance please don't hesitate to contact us. Many thanks.
Réponse de Juice UK
Good afternoon Palmer, thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
Réponse de Juice UK
Good afternoon Tony , thank you so much for taking the time to leave us such a lovely review! We’re really glad to hear that you enjoyed your experience with us. We will share your feedback with the team. We really appreciate your support and hope to see you again soon!
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