Great site, lovely clothes, easy purchase process and prompt delivery. The coat I ordered in my usual size arrived and it's way too big. I've tried to return via the link to Royal Mail's return servic... Voir plus
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I first was in communication with Anna at Jules B regarding sizing for the Lofina. The replies were quick, helpful and very professional. Once ordered, shipping communication was great and the sandals... Voir plus
L'entreprise a répondu
The quick shipping and turnaround delivery to the US. One suggestion that i do have for the team is please for different brand do provide correct sizing don't put up a generic size chart and expect e... Voir plus
L'entreprise a répondu
To be honest, this was my first time ordering from JulesB, so I was uncertain if the clothes were legit, and being in California…would they ship to here, well anyone having any doubts, I’m here to put... Voir plus
À propos de l'entreprise
- Magasin de vêtements
- Boutique d'accessoires de mode
- Magasin de vêtements pour hommes
- Magasin de chaussures
- Magasin de vêtements pour femmes
Écrit par l'entreprise
We’re Jules B, a luxury fashion retailer based here in the UK. We’re an independent, family-run business and we believe in giving our customers something that little bit different. Though our focus is on luxury fashion, our unique ethos of product before brand means that each and every item has been carefully selected on the merit of its design, quality and value for money. This approach enables us to curate a distinct offering of men’s and women’s clothing, footwear and accessories, which we know our customers will love and won’t find anywhere else. We offer an exclusive range of established designer brands and a selection of more niche, independent labels, so there’s always something new to discover.
Coordonnées de contact
Yellow Brick House, Back New Bridge street, NE1 2TY, Newcastle, Royaume-Uni
- +44 (0) 1912112331
- customercare@julesb.co.uk
- julesb.com
3,8
Bien
181 avis
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse : Jules B
Hi Ian,
Thanks so much for the great feedback! We're glad you enjoyed our selection of clothing—hope to see you back again soon!
Kind Regards,
Jules B
Excellent!
Excellent experience from across the pond! Fast delivery, gorgeous clothing! Thank you.
7 avril 2025
Avis spontané
Réponse : Jules B
Hi Rose,
Thank you for the lovely review! We're so glad to hear you had an excellent experience and that your order arrived quickly. It’s wonderful to know you're enjoying the clothing—we truly appreciate your support.
Kind Regards,
Jules B
Extremely fast shipping to the US
Extremely fast shipping to the US! If you're hesitant to order from across the pond, fear not.
1 avril 2025
Avis spontané
Réponse : Jules B
Hi Kaleem,
Thank you for the great feedback! We're so pleased to hear that your order arrived quickly and that you had a smooth experience ordering from abroad. We really appreciate your trust and hope to welcome you back again soon.
Kind Regards,
Jules B
Great Buying experience in the USA
Great value and expeIence buying from Jules B. The communication from order to delivery was best in class. Great brands and better value than what I can get in the United Staes. I will always check Jules B before I buy high end shirts from anyone else.
5 avril 2025
Avis spontané
Réponse : Jules B
Hi Scott,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience shopping with us and that our communication and value stood out to you. It's wonderful to know we’ve earned a spot as your go-to for high-end shirts—we truly appreciate your support.
We look forward to serving you again soon!
Kind Regards,
Jules B
sending product through the mail…
sending product through the mail instead of UPS or FedEx just doesn't make any sense. Still haven't gotten the product yet.
3 avril 2025
Avis spontané
Réponse : Jules B
Hi Armond,
We apologise for any inconvenience caused by the choice of delivery method. Upon reviewing your order, I can confirm that it was delivered on April 4th. We hope the product has met your expectations and that you are satisfied with your purchase.
Kind Regards,
Jules B
Réponse : Jules B
Hi Evelyn,
Thank you so much for your feedback! We're thrilled to hear that you had a great experience with us. We look forward to serving you again in the future!
Kind Regards,
Jules B
One of the best shopping and shipping…
One of the best shopping and shipping experiences I have experienced. Responsive immediately, very thorough on shipment which was international and absolutely zero problems. This kind of customer service is rare and so appreciated.
7 mars 2025
Avis spontané
Réponse : Jules B
Hi Pam,
Thank you for your kind words. We're thrilled to hear that you had such a smooth shopping and shipping experience, especially with an international order. Providing this level of service is important to us, and we're glad it made a difference for you. We truly appreciate your support and look forward to serving you again!
Kind Regards,
Jules B
Order never arrived and after 4…
Order never arrived and after 4 attempts over a month they just finally responded with "we'll look into it". Nothing since.
I'm attempting to get my money back, but no luck so far.
My advice.......DON'T DO BUSINESS WITH THIS COMPANY
31 décembre 2024
Avis spontané
Réponse : Jules B
Hi Jim,
Thank you for taking the time to share your experience. We sincerely apologise for the frustration and inconvenience this situation has caused you.
Our customer care team responded to your inquiry on 25th of February and immediately escalated the matter with the courier to investigate the whereabouts of your shipment. Unfortunately, despite our efforts, there have been no further tracking updates.
To ensure a swift resolution, we will be issuing a full refund for your order. Further details regarding this will be listed in an email sent to you by a member of our customer care team.
We appreciate your patience and sincerely regret the inconvenience this experience has caused.
Kind Regards,
Jules B
My purchase experience with Jules B was…
My purchase experience with Jules B was a delight. Great communication from beginning to delivery. Very swift shipping from the UK to the US. I couldn't be happier with the item and the service. Thank you Jules B!
1 mars 2025
Avis spontané
Réponse : Jules B
Hi Gail,
Thank you for your wonderful review! We're delighted to hear that you had such a great shopping experience with us and that our service lived up to your expectations. It’s fantastic to know you're pleased with both your item and our service support. We truly appreciate your kind words and look forward to welcoming you back in the future!
Kind Regards,
Jules B
Shipping took a bit, but it got there!
Package was stuck for a bit, but it finally got delivered. I originally had this review at 1 star for not receiving my item, but it has now been received. Thanks to the customer service team for their response on making sure this package was delivered! Happy with my purchase!
27 février 2025
Avis spontané
Réponse : Jules B
Hi Taylor,
I'm sorry to hear you've been unhappy with your recent experience shopping with us.
Upon reviewing the shipment status, it appears that the package arrived in the destination country promptly. However, there was an unexpected delay at a sorting facility. We apologise for any inconvenience this may have caused. Please note that delivery times are approximate and can be affected by unforeseen issues in the courier network.
I am very pleased to see your shipment was delivered yesterday to which we hope you're delighted with your purchase. Please reach out to our customer care team should you need any further assistance.
Kind Regards,
Jules B
E: customercare@julesb.co.uk
T: +44 (0)191 211 2331
Labeled XL pants as L and shipped to…
Labeled XL pants as L and shipped to me. Very bad costumer communication. Still waiting to hear back
18 février 2025
Avis spontané
Réponse : Jules B
Hi there,
We're sorry to hear about your recent experience. So we can look into this further for you, we have requested some details from you. This information will help us investigate the issue and expedite a solution for you.
Once again, we apologise for any confusion or inconvenience this may have caused. Our goal is to ensure your complete satisfaction, and we appreciate your patience as we work to resolve this issue for you.
Kind Regards,
Jules B
Right products
Right products. Fast fulfillment. Great communication. Awesome experience. Thank you!
3 février 2025
Avis spontané
Réponse : Jules B
Hi Andrew,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our products and service. Your support means a lot to us, and we hope to serve you again in the future!
Kind Regards,
Jules B
No product, no support
I can’t comment on whether or not I’ve enjoyed my purchase, because I’ve yet to receive it. It’s been in-transit for 13 days and there’s no estimated date of delivery.
What’s even more frustrating is I’ve contacted customer service 3 times, and I’ve received no reply. I’m extremely disappointed with my experience thus far.
9 février 2025
Avis spontané
Réponse : Jules B
Hi Kelly,
I'm very sorry to hear that your experience hasn’t been ideal. Our customer care team works hard to respond to all inquiries as quickly as possible, though response times may be slightly longer during busy sale periods due to high demand. That said, I can see that a member of our team has already reached out to you.
Regarding your order, we estimate delivery within 7 days, but unforeseen courier disruptions can sometimes cause delays. I apologise for any inconvenience this may have caused, but I’m glad to see that your order was delivered yesterday.
Kind Regards,
Jules B
Sweater arrived with a 3” tear on the seam. I emailed 2x but no response
Sweater arrived with a 3” tear on the seam under the arm. I emailed 3
3 février 2025
Avis spontané
Réponse : Jules B
Hi Shannon,
We sincerely apologise for the condition in which you have received the sweater in. Please know that we carefully quality check all garments before dispatch to ensure they meet our standards, and we're sorry this oversight occurred.
We'd be happy to resolve this for you and I can see that a member of our customer care team has already been in touch with you to reach a resolution. Thank you for bringing this to our attention, and we appreciate your understanding.
Kind Regards,
Jules B
NOT WHAT YOU'D EXPECT
I own at least 12 Stetson Hatteras 8 panel caps. Unfortunately the 1 i purchased is very small in it's overall silhouette. Fabric wise and construction is superb. But it's cut like a boys hat. It doesn't have the same volume as any other hat I've purchased. Kind of disappointed. So if you like your newsboy to have that overflowing relaxed look then this isn't the best hat. But if you want a hat that fits like a ivy flat cap snug and contoured to you head like a baseball cap then this is it. But for $175.00 USD I can honestly say that this is not what I want. Actually gave it away. Due to the less then simple procedure to return the item. Sorry but this not a good purchase...
30 janvier 2025
Avis spontané
Réponse : Jules B
Hi Richard,
We're glad you appreciated the quality and construction of the cap, but we're sorry to hear it wasn’t the fit you were expecting. Stetson Hatteras caps can vary slightly in shape depending on the model, and we always recommend checking product details before purchasing. Please be assured, we have a dedicated customer care team who will be available for any and all enquiries, including information regarding products.
Regarding returns, we do accept them, but as a UK-based business, we are unable to offer free returns from the US. We apologise for any disappointment caused by this.
Kind Regards,
Jules B
product as described and timely delivery
22 janvier 2025
Avis spontané
Réponse : Jules B
Hi Farzin,
Thank you for your feedback! We're glad to hear that you were happy with your purchase and delivery. We appreciate your support and hope to serve you again soon!
Kind Regards,
Jules B
Réponse : Jules B
Hi there,
Thank you for your kind words! We're delighted to hear that you enjoyed our shopping at Jules B! We appreciate your support and look forward to serving you again.
Kind Regards,
Jules B
I did not realize the item was in the…
I did not realize the item was in the UK until after I paid for it.
23 janvier 2025
Avis spontané
Réponse : Jules B
Hi Melissa,
We're sorry that this was overlooked, but we always recommend reviewing shipping details before completing a purchase.
I can see your order has been delivered and we hope you're delighted with your purchase!
Kind Regards,
Jules B
I ordered a Varley Fullerton
I ordered a Varley Fullerton, it arrived and the drawstring around the hood had been cut and then fabric used to try and stitch it back together. I emailed them twice about it with no response, they are selling faulty products and don't even bother to respond to customers. Am sending it back as faulty.
20 janvier 2025
Avis spontané
Réponse : Jules B
Hi Madiha,
I apologise for the inconvenience caused by the faulty item you received. I wanted to to ensure that this issue has been since resolved and upon reviewing the communication with our customer care team, I see that you received a response to your query within 3 working days. Our usual response time is within 2 days, but during busy periods it may take slightly longer.
Please rest assured that we take great pride in providing high-quality products to our customers. When a customer reports a fault, we are committed to resolving it promptly and after reviewing the images of the item and the reported issue, I can confirm that this repair was not done by our company. Therefore, we are currently investigating this matter with the brand itself.
I am pleased to see you have been refunded in full for this order. Once again, we apologise for the disappointment caused regarding this matter.
Kind Regards,
Jules B
A happy customer!
My second time buying items from Jules B and it has been another excellent experience. Easy purchasing, good pricing, fast shipping to the US (with detailed tracking) and lovely packaging all makes me a repeat customer.
17 janvier 2025
Avis spontané
Réponse : Jules B
Hi there
Thank you so much for your wonderful feedback! We’re thrilled to hear that your second experience shopping with us was just as excellent as the first.
We also appreciate your kind words about our packaging—it’s always our goal to make every aspect of your shopping experience enjoyable. We’re so glad to have you as a repeat customer and look forward to serving you again soon!
Kind Regards,
Jules B
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