justaddbuoy.com Avis 6

Disgusting all around. The only thing worse than the taste of the UNFLAVORED drops, is their terrible customer service. They literally went as far as to create a fake invoice to say that I only paid $66 when I literally have my bank statement that says I paid $104. They said they would refund the drops because I can’t use them because they taste terrible and they ruined every drink you put them in. They accidentally refunded the item I did like and now they’re gaslighting me trying to say that they refunded 50% of my order when in reality they did not. I’ve been going back-and-forth with them for weeks and they won’t address any of my questions they just keep giving me false claims and a fake invoice.

I attempted to cancel an order less than an hour after it was placed. The order showed as cancelled in Buoy’s system, yet it still shipped to an address I no longer live at—despite notifying customer service immediately.

Customer support acknowledged the cancellation but refused to issue a refund, instead placing responsibility on me for their internal shipping failure. Smiley-face responses throughout the process felt unprofessional given the situation.

Very disappointing experience and poor handling of a clear cancellation.

Bought a set of these. I like how they give discounts for those who have conditions that need excess electrolytes. However, they are still very expensive. The non-electrolyte ones don't work either.

Poor customer service

They are very upfront about the contents of their enhancers but I will say I was still skeptical. I have developed sudden onset nausea for no reason. Tried the Tums & Pepto versions for nausea without much success. Came across Buoy on an ad and thought so what…it is convenient to carry and use and the science sounds right so I ordered a starter assortment pak but mainly for the digestion drops. I fill a 46 oz Coldest bottle with ice, a moderate squirt of Buoy, then water and drink about 4 of those a day. I wasn’t expecting drastic changes but when I felt nausea coming on, I’d take a few sips of my ice water with the drops, and honestly my nausea always eases then subsides. I use the hydration drops in my workout bottle for Spinning Class. Love them and highly recommend the digestion drops (unless there’s a run on them and I can’t get mine. LOL)

As a swim coach and mother of competitive swimmers, hydration is always top of mind—but finding an electrolyte product that checks all the boxes has been a real challenge. I needed something with no sugar, no chemical aftertaste, and gluten-free for my kids with celiac. Buoy delivered on all fronts.

I’ll admit, I was hesitant at first since I discovered Buoy through an online ad. But after reaching out with questions, I received warm, professional, and genuinely helpful responses via email that gave me the confidence to place an order. I'm so glad I did.

The drops arrived quickly, well-packaged, and clearly handled with care. I’ve been using them daily and can honestly say I feel a difference. I can add them to anything, even plain water, and there’s no noticeable flavor change, which is a huge win. Even my picky kid will use them without complaint.

I also appreciate that they offer discounts for people with chronic illnesses and additional savings through their subscription option.