Ray was extremely helpful, professional and personable. He saved me so much time by sorting out all my utilities in one go. It took around 14 mins to sort my electricity, water, wifi and tv licen... Voir plus
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Lisez les avis des autres
I am moving home soon and the “just move” utilities/ bill set up option to sounded like a dream and it really was! I spoke to Lyndon on the phone and he was so incredibly helpful. Any concerns or quer... Voir plus
L'entreprise a répondu
Philip was brilliant from start to finish. He walked me through setting up my bills for my move next week, explaining each step clearly. He was patient and friendly and the whole process was far simpl... Voir plus
L'entreprise a répondu
Daryl was very helpful at talking me through the different options available and answered any questions I needed to ask Exceptional customer service and has given me peace of mind for the whole... Voir plus
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À propos de l'entreprise
- Entreprise d'équipements collectifs ménagers
- aussi dans
- Compagnie d'assurance habitation
- Fournisseur d'énergie
- Service internet et téléphone
- Services de déménagement et de stockage
- Site de comparaison de prix
Écrit par l'entreprise
Just Move In is the Home Move Platform. Our mission is to simplify the way people move home by streamlining dozens of essential services into one interaction. From council tax and broadband, to removals and energy, we're here to save people time, hassle, and money, We also provide Utilities and Void Energy Management to hundreds of property partners, saving them hundreds of hours each year.
Coordonnées de contact
The Echo, 18 Albert Road, BH1 1BZ, Bournemouth, Royaume-Uni
- 01202 022 448
- move@justmovein.com
- justmovein.com
4,9
Excellent
4 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 55 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Would recommend
Katrina Was very helpful and was able to provide me with lots of different options for everything.
18 août 2026
Avis spontané
Réponse de Just Move In
Hi Annika,
Thank you for taking the time to leave us a review.
We're pleased to hear that Katrina was so helpful and took the time to talk you through a range of different options. Having clear choices available can make arranging everything for a move much easier, so it's great to know that you felt well supported throughout the conversation.
We'll be sure to pass your kind words on to Katrina. Thank you for your recommendation, and we hope everything goes smoothly with your move.
Kind regards,
LJ
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
I had a great experience with Just Move In, and especially with Phil. He was friendly, patient and very professional throughout the whole call. He explained everything clearly, answered all my questions and made sure I understood the different options without making me feel rushed or pressured. Moving home comes with so many things to organise, and Phil genuinely made this part of the process much easier and less stressful. Excellent customer service and a real pleasure to speak to. Thank you, Phil – highly recommended!
18 août 2026
Avis spontané
Réponse de Just Move In
Hi Dimitrinka,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Phil made the process feel easier and less stressful. It's particularly pleasing to know that he took the time to explain everything clearly, answer your questions and talk you through the different options without making you feel rushed or pressured. We'll be sure to pass your kind words on to him.
We really appreciate your recommendation and your lovely feedback about Phil's customer service. We hope you're settling into your new home well.
Kind regards,
LJ
Camilla who helped me today
Camilla who helped me today, was fantastic, she was very thoughtful, caring, very efficient, and got me some great deals, her customer service was second to none.
18 août 2026
Avis spontané
Réponse de Just Move In
Dear James,
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that Camilla provided such a caring and efficient service, while taking the time to understand what you needed. It's particularly pleasing to know that she was able to find some great options for you and made the experience a positive one.
We'll be sure to pass your kind words on to Camilla, who will be delighted to know her approach was so appreciated. Thank you again for recognising her customer service, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Caitlin
Our move specialist - Phil
Our move specialist - Phil Murphy was extremely helpful and was happy to be flexible in accordance with our needs. We opted to sort each of our utilities separately and he was happy to talk us through the process for this. This was especially helpful for us as we are a couple renting for the first time.
10 août 2026
Avis spontané
Réponse de Just Move In
Dear Harrison,
Thank you for taking the time to share your experience. We're delighted to hear that Phil was able to work around your needs and patiently talk you through the different options for arranging your utilities separately. Renting for the first time can bring plenty of new things to consider, so it's great to know you felt supported throughout the process.
We'll be sure to pass your kind words on to Phil, who will be pleased to know his flexibility and guidance made things easier for you both. We really appreciate your feedback and hope everything goes smoothly as you settle into your new home.
Kind regards,
Caitlin
Excellent service and highly recommend
Had a very nice call with Lyndon who patiently explained everything and set everything up for us. He provided an excellent and invaluable service especially when moving country with two young kids. It would have been nice if our Lettings agency has sent our details to JustMoveIn a few weeks earlier than just before start of tenancy.
18 août 2026
Avis spontané
Réponse de Just Move In
Dear B D,
Thank you for taking the time to share such thoughtful feedback. We're delighted to hear that you had such a positive experience with Lyndon and that he took the time to patiently explain everything and get it all arranged for you. Moving country with two young children is certainly a significant undertaking, so we're pleased that his support helped make this part of the process a little easier.
We'll be sure to pass your kind words on to Lyndon, who will be delighted to know his help was so appreciated. We also value your feedback about the timing of the referral and will take this on board. Thank you for your recommendation, and we wish you and your family all the best in your new home.
Kind regards,
Caitlin
Highly recommend this!
I wish I had gone with them right away and saved myself some of the stress of moving. The service was very useful. I was doubtful at first but glad I decided to go with them. Lyndon (the agent that handled my case) was very polite and patient with me and took his time to ensure I fully understood everything.
Thanks Lyndon
17 août 2026
Avis spontané
Réponse de Just Move In
Dear Ngozi,
Thank you for such an honest and thoughtful review. We are delighted to hear that once you decided to go with us, the service proved genuinely useful, and it is lovely to know Lyndon was polite and patient throughout, taking the time to make sure you fully understood everything. Even a little initial doubt turning into confidence is exactly the outcome we hope for.
I will be sure to pass your kind comments on to Lyndon, as it will mean a great deal to him to know his help was so well received. Please do not hesitate to get in touch if there is anything further we can assist with.
Kind regards,
Caitlin
Nadia was brilliant from start to…
Nadia was brilliant from start to finish highly recommend thank you
17 août 2026
Avis spontané
Réponse de Just Move In
Dear Darren,
Thank you for such kind feedback. We are pleased to hear that Nadia was brilliant from start to finish, and that you would highly recommend her as a result.
I will be sure to pass your kind comments on to Nadia, as it will mean a great deal to her to know her help was so well received. Please do not hesitate to get in touch if there is anything further we can assist with.
Kind regards,
Caitlin
Speaking with Camilla
Speaking with Camilla, took a massive weight off of mine and my partner shoulders, she explained everything perfectly and in a way that made us feel alot more comfortable in knowing how our bills and subscriptions would be via price and that extras we could gain from different providers, I can't thank her enough for her professional and friendly communication and I wish her all the best.
14 août 2026
Avis spontané
Réponse de Just Move In
Hi Damien,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Camilla was able to take some of the weight off your shoulders and make the process of arranging your bills and subscriptions feel more manageable. It's particularly pleasing to know that she explained everything clearly, helping you understand the costs and additional benefits available from different providers.
We'll be sure to pass your kind words on to Camilla. Your feedback about her professional and friendly approach will mean a great deal to her, and we hope everything goes smoothly as you settle into your new home.
Kind regards,
LJ
The apprehension of moving to a new…
The apprehension of moving to a new home can be quite daunting when sorting out all your utilities transfer from old house to setting up new house. Lyndon was extremely clear, articulate and the utmost professional for helping managing everything, as well as suggesting good real time market offers where I could both save money as well as improving some of my insurance policies. Lyndon majorly help remove the initial dread of the telephone call,- feel so much at ease now. Top job, excellent facility service
14 août 2026
Avis spontané
Réponse de Just Move In
Hi Mark,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that Lyndon helped ease some of the apprehension around organising your utilities during your move. It's particularly pleasing to know that his clear and professional approach gave you confidence, while also helping you explore options that could save money and improve your existing arrangements.
We'll be sure to pass your kind words on to Lyndon. Moving home can involve a lot of decisions and admin, so we're really pleased that we could help take some of that initial pressure away and leave you feeling more at ease.
Kind regards,
LJ
Ray from Just Move was superb
Ray from Just Move was absolutely brilliant and patient with helping me to set up all the bills for my new property. He was extremely knowledgeable and pleasant to speak to. I would highly recommend him and this service.
13 août 2026
Avis spontané
Réponse de Just Move In
Hi Damian,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Ray was so patient and knowledgeable while helping you get your bills set up for your new property. It's great to know that he made the process feel straightforward and was a pleasure to speak with throughout. We'll be sure to pass your kind words on to him.
Thank you for your recommendation. We really appreciate your feedback and hope you're settling into your new property well.
Kind regards,
LJ
Absolutely brilliant!
Ray was incredibly helpful throughout the entire process. Every question I had was answered with patience and clarity, and nothing was ever too much trouble. He took the time to explain everything in detail and made what could have been a stressful experience feel smooth and easy.His friendly and professional approach truly made all the difference. Absolutely brilliant experience!
13 août 2026
Avis spontané
Réponse de Just Move In
Hi Elif,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Ray was able to answer all your questions with patience and clarity, and that he took the time to explain everything in detail. Moving home can be a stressful experience, so it's particularly pleasing to know that his friendly and professional approach helped make things feel smoother and easier for you.
We'll be sure to pass your kind words on to Ray. We really appreciate your feedback and hope you're settling into your new home well.
Kind regards,
LJ
Ray was very easy to work with and very…
Ray was very easy to work with and very patient too.
13 août 2026
Avis spontané
Réponse de Just Move In
Hi Charlotte,
Thank you for taking the time to leave us a review.
We're pleased to hear that Ray was easy to work with and took the time to support you patiently throughout your conversation. Making the process feel comfortable and straightforward is important to us, so it's great to know that this was reflected in your experience.
We'll be sure to pass your kind words on to Ray. We really appreciate your feedback and hope everything goes smoothly with your move.
Kind regards,
LJ
Bit of a waste of time really......
Bit of a waste of time really......
The company insisted on taking details before answering any questions i had.
each person i gave clear instructions to filled in the form with completely different information so i had to correct each subsequent person i spoke to.
they then tried to force broadband, council tax and water switches on me when all i required was an electric and gas switch.
after nearly an hour on the phone speaking to multiple people i was told that each switch was contracted (never previously mentioned) and that i would be forced to keep the supplier they decided for me for at least a year. As this is a rental property of mine and i am having it refurbished i only need short term contracts - which they finally let me know was the only option.
A complete waste of time, the parameters of the service are not clear and as soon as i said that this was not suitable to me i was dropped quicker than a scalded cat. I'm not impressed, and as this process is using people being paid at the other end of the line it is by no means efficiant either. I suggest that in the future a more transparent outcome should be offered to prevent the waste of time.
12 août 2026
Avis spontané
Réponse de Just Move In
Thank you for taking the time to share this feedback. We're sorry the experience didn't go the way it should have, and we've taken the points you've raised seriously.
Just Move In's service is predominantly designed to support occupants and residents, mainly when they're moving home, and it's built around that journey from the outset - which is why the questions and options you were taken through, including contract lengths, weren't the right fit for your individual circumstances, and why that wasn't made clear to you early enough in the call.
It's worth noting that when we're introduced through one of our letting agency or property partners, we're often given more context upfront about the nature of the enquiry, which shapes the conversation accordingly. As this was a direct enquiry, that context wasn't there from the start, and we should have identified and adapted to your circumstances sooner than we did.
We've reached out to you directly to discuss your individual needs and how we can help going forward.
Ray made everything easy and streamline I’m so happy…
So easy and streamline I’m so happy with the outcome of everything who knew moving could be so stressful mere , a massive thankyou to Ray who was an absolute dream to work with his amazing customer service has left us happy and relieved ❤️
12 août 2026
Avis spontané
Réponse de Just Move In
Hi Molly,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Ray made the process feel so easy and streamlined, particularly during what can be a stressful time. It's wonderful to know that his customer service left you feeling happy and relieved, and we'll be sure to pass your kind words on to him.
We really appreciate your feedback and are pleased we could make things a little easier for you. We hope you're settling into your new home well.
Kind regards,
LJ
Phil knows the things!!!
Phil from their team sounds so cool and knowledgeable. He is very calm to bear my mis pronunciation and helped me in setting up the cheap and best broadband services.
I am happy that one of my main concerns in moving out is sorted now.
AK
11 août 2026
Avis spontané
Réponse de Just Move In
Hi AK,
Thank you for taking the time to leave such a thoughtful review.
We're delighted to hear that Phil was able to make the process comfortable and straightforward, while helping you find a broadband option that suited your needs. It's great to know that his calm and knowledgeable approach helped take one of the main concerns off your list during your move.
We'll be sure to pass your kind words on to Phil. We really appreciate your feedback and hope you're settling into your new home well.
Kind regards,
LJ
Great experience with Will
11 août 2026
Avis spontané
Réponse de Just Move In
Dear Santiago,
Thank you for your kind feedback. We are pleased to hear that you had a great experience with Will during your interaction with us.
Please do not hesitate to get in touch if there is anything further we can help with in the future. We appreciate you taking the time to share your experience with us.
Kind regards,
Caitlin
Loydon helped me during
Loydon helped me during a difficult call while on tdain many would have just hung up and on to the next number .
He didnt understood my time was inportant and stuck with me .
Ty
10 août 2026
Avis spontané
Réponse de Just Move In
Dear Richard,
Thank you for such a heartfelt review. We are pleased to hear that Lyndon stuck with you through a difficult call while you were on the train, and that his understanding of how important your time was made a real difference rather than moving on to the next call. Patience like that speaks volumes.
I will be sure to pass your kind comments on to Lyndon, as it will mean a great deal to him to know his approach was so well received. Please do not hesitate to get in touch if there is anything further we can assist with.
Kind regards,
Caitlin
Smooth setup
Just completed our setup with Lyndon. He was absolutely wonderful, helpful and a real delight. Made our whole process extremely smooth and he also helped us learn about different deals. Thanks, Lyndon!
7 août 2026
Avis spontané
Réponse de Just Move In
Hi Suneeta,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that Lyndon made the set-up process so smooth and took the time to help you understand the different deals available. It's great to know that you found him helpful and approachable throughout the process, and we'll be sure to pass your kind words on to him.
We really appreciate your feedback and are pleased we could make this part of your move a little easier. We hope you're settling into your new home well.
Kind regards,
LJ
Extremely helpful and patient
The guy on the phone was super helpful! He walked me through everything, pros and cons of choosing which broadband provider would suit me best and which tariff he would recommend for utilities. He explained everything to me in a way that made it easy for me to understand and was super patient with all my questions, never trying to hurry me up. Overall an amazing experience and will be using again for when I next move.
7 août 2026
Avis spontané
Réponse de Just Move In
Hi Siwakorn,
Thank you for taking the time to leave such a detailed review.
We're delighted to hear that you found the conversation helpful and that everything was explained clearly, including the different broadband options and utility tariffs. It's particularly pleasing to know that you felt able to take your time, ask questions and understand the pros and cons before making your decisions. That's exactly the kind of support we want to provide during a move.
Thank you for your kind words and for choosing Just Move In. We really appreciate your recommendation and would be very happy to assist you again when the time comes for your next move.
Kind regards,
LJ
Lovely experience
We are currently in the process of moving, and Phil was such a great help and guided us in the right direction every time!
7 août 2026
Avis spontané
Réponse de Just Move In
Hi Manahil,
Thank you for taking the time to leave us a review.
We're really pleased to hear that Phil has been such a great help while you're in the process of moving. Having someone on hand to provide clear guidance and point you in the right direction can make a real difference during what can be a busy time, so it's lovely to know you've found his support valuable.
We'll be sure to pass your kind words on to Phil. We wish you all the best with the rest of your move and hope you're settling into your new home soon.
Kind regards,
LJ
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