I was sold a pack of cigarettes which I ordered with my groceries from Zapp and I knew that these particular cigarettes were counterfeit and illegal to sell in the UK. This was about 14 months ago. I... Voir plus
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Lisez les avis des autres
I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Voir plus
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
1,5
Mauvais
300 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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WARNING
WARNING! Zapp is the worse company to order from. I have order twice now in the same day and nothing has been delivered to me but my money has been taken. They take your payment from the app, but do not deliver your order. There is no update on the app to let the customers know of any delays. The app courier tracker NEVER works. The staff at the warehouse are lazy and the couriers only deliver your items if its convenient for them. God only knows how this company has made it this far with its poorly service. The founder of this company Joe Falter should be ashamed of how the company has turned out to be. The only help you can get is by calling the support online and they'll just tell you they have no idea what is happening and have credited the amount to your wallet on the app. How about Zapp follows through with what they guarantee their customers and STOP SELLING LIES. There needs to be an investigation into this fraudulent company and shut down immediately.
5 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear you haven't received your orders and the tracking does not work.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. Please email me directly at navid@tryzapp.com as we would like to make it up to you for the experience you had, and I'll personally make sure we go above and beyond to do so.
Thank you! Navid and the Zapp Team
Very bad service I order couple of…
Very bad service I order couple of bottles tequila and manager phone me and ask whole lot of questions and then block my account what kind of company is this don’t even have stock and blocking people account if order big amount
4 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, thank you for taking the time to leave a review. Please accept our apologies for blocking your account.
Due to our high standard of security, our automatic fraud prevention service can mark orders for fraud checks for a variety of reasons, such as the billing and shipping address being different or multiple payment attempts. We do this to ensure the financial security of all of our customers, so we can verify your identity in line with GDPR and fraud regulations.
I'd love to speak to you about this personally, please email me directly at navid@tryzapp.com so I can resolve these issues for you.
We look forward to hearing from you. Thank you! Navid and the Zapp Team
Very nice customer service
2 décembre 2021
Avis spontané
I just ordered from Zapp
I just ordered from Zapp, they had an item that was out of stock, they called me before my delivery to inform me and refund the item and give me a £10 credit! I have used multiple supermarket delivery services before, but none called me to apologise and generously give me credit. When my groceries arrived in 20 minutes! I was given a free gift, I deleted my other delivery apps, Zapp is the only one I need and will be using.
29 novembre 2021
Avis spontané
Horrible Horrible Horrible
Horrible Horrible Horrible, do not work for or order from this company, my sis had her 1st shift at the Shoreditch warehouse, no break for an 11 am to 6 pm shift, had her phone stolen, management and employees said they can not help. They will try and call her the next day but on what ???? her phone was stolen. No security cameras it seems, ridiculous.
There have lazy staff members that ask you to clean loos when it is not in the job description. No help form colleagues who only sit on their arses. Will be reporting, unacceptable
28 novembre 2021
Avis spontané
POOR CUSTOMER SERVICE!
POOR CUSTOMER SERVICE!!
Ordered from Zapp. Food and drinks never arrived and all customer service said was ‘it’s been delivered’ and the put the phone down.
28 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear your order never arrived.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. Please email me directly at navid@tryzapp.com as we would like to make it up to you for the experience you had, and I'll personally make sure we go above and beyond to do so.
Thank you! Navid and the Zapp Team
1h30 to deliver a pack of Coke
1h30 to deliver a pack of Coke. My first and last order.
27 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, thank you for taking the time to leave a review. I’m so sorry to hear your order took over an hour to be delivered - this isn't the standard we accept, and I'm sorry we let you down.
We would like to make up for the experience you had, and I'll personally make sure we go above and beyond to do so. There's nothing more important to us than listening to our customers and ensuring the highest standard of service. Please email me directly at navid@tryzapp.com so we can look into resolving this for you.
We look forward to hearing from you! Navid and the Zapp Team
On a Wednesday evening it said I had to…
On a Wednesday evening it said I had to wait 10 minutes for delivery.. in the end it took them 1,5 hours and two phone calls to finally deliver + cold ice cream
24 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, thank you for taking the time to leave a review. I’m so sorry to hear your order took an hour to arrive - this isn't the standard we accept, and I'm sorry we let you down.
We would like to make up for the experience you had, and I'll personally make sure we go above and beyond to do so. There's nothing more important to us than listening to our customers and ensuring the highest standard of service. Please email me directly at navid@tryzapp.com so we can look into this for you.
We look forward to hearing from you! Navid and the Zapp Team
Blocked my account as i purchased items…
Blocked my account as i purchased items they are unable to deliver due to pricing too low. What's the point having items set at a price when you can deliver them. Why block accounts? Very ODD!
18 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, thank you for taking the time to leave a review. Please accept our apologies for blocking your account.
There's nothing more important to us than listening to our customers and ensuring the highest standard of service. Please email me directly at navid@tryzapp.com so we can look into this and get the issue resolved for you.
We look forward to hearing from you. Thank you! Navid and the Zapp Team
Second to none customer service
Most definitely the best convenience service ever, Zapp goes above and beyond for their customers, customer service is second to none and they understand the importance of reputation and seem to be trying their best to keep connected to their customers as well as keeping them satisfied.
18 novembre 2021
Avis spontané
Normally this is my FAVOURITE ever…
Normally this is my FAVOURITE ever delivery service, the best best best ever, truly. HOWEVER, I just got cut off by my FAVOURITE store and feel truly betrayed. Still love u but still a bit hurt.
17 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear you were cut off by the store.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. Please email me directly at navid@tryzapp.com as we would like to make it up to you for the experience you had, and I'll personally make sure we go above and beyond to do so.
Thank you! Navid and the Zapp Team
**PS made a trust pilot account just…
**PS made a trust pilot account just for this review**
Firstly,
I have been using Zapp, for a very long time. It’s easily because of the level of care and response provided. I’ve always been in good standing with Zapp employees, delivery and call support individuals and never faced a problem.
The one star I have given is due to a major problem I faced but I can’t lie that they haven’t been good to me before. Now, my main issue is they blocked my account initially when attempting to use Zapp the first time, I called them and they walked me through a verification process to verify my Apple Pay, which is bizzarre cuz non of the other delivery apps do this. Fast forward to almost a year, my account gets blocked again. This time I was very frustrated as I was terribly ill and just wanted to order some groceries and items to cook. I called Zapp and explained the situation to them, I did seem a little annoyed that it just random sly happened again.
The person on the phone said he’s going to connect me to someone, then literally cuts the phone. 15 mins after I recieve a VERY VERY rude reply. This email from an employee named “Umme” stated that they reviewed my account and for “Bussiness reasons they can’t disclose” they are choosing to not have me as a customer? This was a bizzare response when there has not been anything negative on my account?
17 novembre 2021
Avis spontané
Réponse de Zapp
Thanks for the feedback and we're sorry that we were unable to help you with your order in this instance.
Echt top
Echt top! Voor mn gevoel is het er altijd binnen 5 minuten. En als iets niet leverbaar is of ze verongeluk het verkeerde leveren maken ze het dubbel en dwars goed! Snelle en juiste service dus.
16 novembre 2021
Avis spontané
My order was accepted by Zapp but not delivered
My order was accepted by Zapp, on the same address that I always order.
After 30 minutes they cancelled because it was not a area they service. Which they normally always did.
Then the compensation is that I will get my money back in 10 days, plus credits.
What can I do with credits if you decide not to deliver to my address anymore.
13 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear your order was cancelled when you've previously been able to receive Zapp deliveries.
I've taken a look into what went wrong on this particular occasion and rest assured we have conducted an internal investigation with the store so you will be able to receive Zapp orders and this will not be an issue going forward. I can see we have fully refunded you for the order as well as sent you credits along with the items, and I hope this gesture somewhat makes up for your experience with us.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. We certainly hope you’ll give us another chance.
Thank you! Navid and the Zapp Team
Tevreden
Ik ben heel tevreden over Zapp, voornamelijk de klantenservice is zeer goed. Als er iets mis gaat bij de bestelling of iets niet op voorraad is, wordt je gelijk gebeld en krijg je een compensatie. Vriendelijke bezorgers ook. Veel beter dan Getir en Gorillas!
8 novembre 2021
Avis spontané
Working for the company for about 1…
Working for the company for about 1 month and a bit and already I have been having problems which I plan to take further, firstly they havent paid me for any of my shifts this is the second time running which meansa not only have i not been able to pay my bills but this also has affected my family financially and put a really big strain on them. This I'm truly disgraced by the way they have treated me especially after working quite alot of hours for this company.
When it comes to emailing payoll I have sent them a few emails within the last 2 weeks and have only had one response which clearly shows they dont give a dam about us as employees. I can honestly say this is the worst expeirecne I have ever had in my working career. I strongly advise not to work with them if they continue to treat there employees like this.
I wil be taking this matter to a trial bureau if this matter have not been sorted today.
8 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. I’m so sorry to hear of your experience whilst working for Zapp.
There's nothing more important to us than listening and learning to ensure the highest standard of service for our employees. Please email alyssa@quickcommerce.org directly, we'd love to speak to you about your experience personally and look at your time at Zapp.
We look forward to hearing from you. Thank you. Navid and the Zapp Team
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear you were waiting 7 hours and didn't receive your order.
I've taken a look into what went wrong on this particular occasion and rest assured we have conducted an internal investigation with the store so this will not be an issue going forward. I can see we have fully refunded you for the order as well as sent you the items, and I hope this gesture somewhat makes up for your experience with us.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. We certainly hope you’ll give us another chance.
Thank you! Navid and the Zapp Team
Great, reliable service
Good app, very reasonable prices for a convenience service, quick delivery, perks and freebies now and again. Had an order delayed - customer service reached out over the phone and confirmed that I would be refunded. Overall the best service of all the delivery apps. Would recommend.
7 novembre 2021
Avis spontané
Appalling service!
Appalling service!! Rude delivery guys and had items missing that had been ordered and paid for. When I complained they denied it and said these items were delivered for certain. Either they are thieves or their delivery guys are.
Would avoid at all costs!!!
1 novembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear our riders were rude and you had items missing from your order. This is not the experience we strive to achieve.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. Please email me directly at navid@tryzapp.com as we would like to make it up to you for the experience you had, and I'll personally make sure we go above and beyond to do so.
We look forward to hearing from you. Thank you! Navid and the Zapp Team
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