I was sold a pack of cigarettes which I ordered with my groceries from Zapp and I knew that these particular cigarettes were counterfeit and illegal to sell in the UK. This was about 14 months ago. I... Voir plus
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Lisez les avis des autres
I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Voir plus
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
1,5
Mauvais
300 avis
Aucun historique récent de demande d’avis
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Brilliant
Brilliant. Very quick delivery, with all the items I ordered plus a chocolate bar. Polite delivery person. Thanks!
4 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best service
The service that was provided was excellent and when they didn't have a item they replaced it and gave a compensation
2 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, I'm sorry to hear an item wasn't available. Thank you for the positive feedback on the service you received. We have big plans for Zapp, keep your eyes peeled for further improvements. We look forward to serving you in the future! The Zapp Team
Awesome supermarket app
Zapp is awesome. It's a startup but it's improved so quickly. It's very diverse with lots of good quality products being in stock. The process of tracking the order is a cool feature. The riders are always prompt & friendly. (I can use it both for supermarket shops & mini orders)
2 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best app for fast groceries
Best app for fast groceries! Great selection.
31 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, I’m glad to hear you’re happy with our app and item selection! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Very positive experience
31 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best customer service
The best customer service you could ever ask for. Out of all these delivery apps, this is the best one. I had one item missing, reported it and within minutes they called me. Still in shock at how soon they called me!
30 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, I'm sorry to hear you had a missing item. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Great service
Great service. They advertise saying they are trying to do things differently, initially, this sounded like some corporate mumbo jumbo that is parroted by many companies day. After using their service, they showed they are actually trying to do things differently, they actually properly employ their delivery riders and don't have them on zero-hours contracts with limited benefits; my order was 30 minutes late and they credited me £10 without me complaining or asking, you just wouldn't expect that from companies like Deliveroo and Uber Eats, who would deliver late and not even apologise.
26 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, thank you for the kind words about our service. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
Quick and courteous, if you don’t mind higher prices
Quick to deliver as well as to rectify any shortcomings, such as unavailable item. Eye watering markups, but the convenience and speed make it worth it for me.
26 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, thank you for leaving a positive review and for the feedback regarding our prices - I'd love to address your concerns.
We try to stay as competitive as possible when it comes to pricing, however, our pricing is generally more in line with convenience store/corner store pricing than a regular supermarket chain. This allows us to finance the delivery of your order vs. you having to go to a supermarket, while also paying our staff in a fair and ethical way.
I’ll be sure to pass your feedback on to the relevant team. We look forward to delivering for you in the future! The Zapp Team
Had an issue with payment
Had an issue with payment. Pretty sure it's because I ordered alcohol. Very quick to respond to emails and resolve issues. Very happy with zapp
23 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, I'm sorry to hear you had an issue with your payment. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Best customer service!!
One item was out of stock but customer service was excellent.
22 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, I'm sorry to hear one item was out of stock. Thank you for the positive feedback about our customer service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Zapp has proven to be not only…
Zapp has proven to be not only extremely reliable and quick service but also offer genuinely great customer service and show they care. I'm very impressed and will most certainly be a returning client.
21 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! Navid and The Zapp Team
Made my day
Being in self-isolation at home, I rely entirely on this kind of delivery services to bring me the daily necessities and Zapp were amazing.
An item was out of stock so they have reimbursed me, gave me credit and also, sent me a chocolate along with other little festive surprise.
The delivery arrived on time and was done safely, driver stayed 2m away.
Thank you so much for your service!!
21 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for the kind words about our service. We have big plans for Zapp and it’s great to hear we made your day. If you have any suggestions, please reach out to me at navid@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you! Navid and the Zapp Team
Appalling customer service
Appalling customer service. I’ve been a faithful customer. Then today I’ve placed an order and it wouldn’t go through, I was told it was a security check and i had to send my licence and ID though. No idea why as I’ve always used the same card and same address. I’ve heavily pregnant with Covid and 3 young kids and husband isn’t back until Wednesday, I’m desperate for paracetamol and to encounter this crap with Zapp has just made me feel like I will never support their business again. If you want to do a check don’t wait till people need to place an order you morons!! I’ve sent licence via email and I’m STILL waiting for them to sort it, outrageous service!
20 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had. I’m really sorry to hear you were unable to place an order when you needed to.
We’re committed to delivering the best experience possible for all of our customers and I’m sorry that we failed to live up to our own high standards on this occasion. I can see your account is open and you've been able to place orders again - thank you for giving us another chance!
We're always looking for ways to improve our service so we're grateful for your feedback. We hope we can continue to improve and we'll strive for 5 stars on your next order.
Thank you! Navid and the Zapp Team
Zapp is an excellent new company
Zapp is an excellent new company. Nine times out of ten they deliver before you’ve even finished ordering, they’re that fast!
Their customer service is excellent and they have a good range of products, from the cheaper to more expensive end, depending on your budget and taste.
They have an ethical approach and their riders, who are always respectful and friendly, ride push bikes.
They also deliver 24 hours a day, which is fantastic, especially if you don’t have something you need, such as condoms, female sanitary products, or just that missing ingredient you forgot, from what you’re cooking.
Delivery is only £1.99 with no extra hidden charges when you check out. They also tell you what products are available or not when you’re ordering, rather than waiting until you’ve ordered, only to find out that the main thing you ordered isn’t coming.
I highly recommend using this company!
19 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! Navid and The Zapp Team
They either won’t turn up or they’ll be extremely late
I’ve used this app a few times and it’s hit an miss in Manchester so if you’re ordering late be aware of the following. Rider might not turn up if he doesn’t feel like it but they won’t make you aware of it for at least an hour then apply free credits (really annoying in the middle of the night). Riders being more than 30minute late is a given every single time. Customer service is good but don’t advertise that your available all hours and will deliver in 30 minutes when you won’t. £5.49 for Mac and cheese or £3.50 for some pesto is a joke as well.
17 décembre 2021
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave a review. There's nothing more important to us than listening and learning to ensure the highest standard of service for our employees and customers. We've reached out to you for some more information, so that we can look into your experience. We look forward to hearing from you. Thank you! The Zapp Team
Dangerously convenient. Great customer service. Reasonably priced.
I rarely write reviews and the fact that I'm doing so is because I am so impressed with my experience with Zapp so far.
My first order took far too long to be delivered, so I eventually called up and cancelled to which the customer service advisor sincerely apologised and immediately refunded me, and also gave me Zapp credit for the inconvenience.
I thought I'd try again, give them the benefit of the doubt and I have not had any issues since. The drivers/riders are always very friendly, polite and apologetic if they are even slightly late. Zapp has also given me Zapp credit when they are just a few minutes late, to which I've even responded to say that this isn't necessary.
It's so convenient and reasonably priced that it's almost dangerous. Small trips to the shop are no longer necessary and I am becoming more and more lazy by the day.
The little treats for saying thank you for being a customer is a nice touch. And when I ordered some cigarettes, they included a lighter. Little things like that will see me as a customer of Zapp for the foreseeable future.
Keep it up!
17 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for the positive feedback and kind words about our customer service and riders. We have big plans for Zapp and it’s great to hear you're a customer for the foreseeable future. If you have any suggestions, please reach out to me at navid@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you! Navid and the Zapp Team
VERY BAD AND FRAUD COMPANY
VERY BAD AND FRAUD COMPANY, PLACED A ORDER WITH 2 EXPANSIVE BOTTLE OF CHAMPAGNE, AFTER 15 MINUTE OF THE ORDER THEY ASKED ME TO SEND ID AND THEN THEY WILL DELIVER, THEY CANCLLED THE ORDER AND PUT ME THROUGH ID VERIFIACTION EVEN THOUGH I'M 39 YEAR OLD ALSO NOT PAID MY MONEY BACK TILL I HAVE TO KEEP CHASING THEM. # FRAUD#STUPID#UNREALIBALE #DELIVERY IN MINUTE IS COMPLATELY A LIE.
NOW THEY HAVE A IMAGE OF ID GOD KNOWS WHAT ELSE THEY WILL DO WITH, WILL NEVER PURCHASE AGAIN FROM THEM.
9 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. First of all, please accept our apologies for the negative experience you’ve had.
Due to our high standard of security, our automatic fraud prevention service can mark orders for fraud checks for a variety of reasons, such as the billing and shipping address being different or multiple payment attempts. We do this to ensure the financial security of all of our customers. We therefore ask our customers to send over a picture of their ID, so we can verify your identity in line with GDPR and fraud regulations.
I'd love to speak to you about this personally, please email me directly at navid@tryzapp.com so I can take a look into this.
We look forward to hearing from you. Thank you! Navid and the Zapp Team
Had a minor issue with a missing item…
Had a minor issue with a missing item in my order. I have to commend Zapp's customer service here - rarely do I encounter such efficient customer service and satisfactory resolution. Zapp has gained a loyal customer.
It's not about getting it right 100% of the time, no one can do that. It's about how you react when you don't get it right. Well done Zapp!
9 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for the kind words about our customer service. We have big plans for Zapp and it’s great to hear we’ve gained a loyal customer. If you have any suggestions, please reach out to me at navid@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you! Navid and the Zapp Team
Wow - Amazing service!
Wow! Super impressed with this. I'm not fond of the idea of these grocery delivery apps but had a code for £10 off my first order. I have been a bit poorly the past few days and needed some bits but didn't fancy going to the shop.. So, gave it a try. WOW! Arrived in 8 minutes, I couldn't believe it! The delivery rider was absolutely lovely too, in the pouring rain! Great service and good products available at decent prices! Thanks :). Will defo use again and recommend!
8 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for the kind words about our service, products, and riders. We have big plans for Zapp and it’s great to hear you'd recommend us. If you have any suggestions, please reach out to me at navid@tryzapp.com so we can pass this on to the relevant team. We look forward to future orders with you! Navid and the Zapp Team
Lovely customer service
8 décembre 2021
Avis spontané
Réponse de Zapp
Hi there - this is Navid, CEO at Zapp. Thank you for your kind words about our customer service team! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! Navid and The Zapp Team
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