I was sold a pack of cigarettes which I ordered with my groceries from Zapp and I knew that these particular cigarettes were counterfeit and illegal to sell in the UK. This was about 14 months ago. I... Voir plus
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Lisez les avis des autres
I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Voir plus
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
1,5
Mauvais
300 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
My favourite grocery app
Fast, great range of choice and great customer care
1 février 2022
Avis spontané
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our delivery times and range of choice! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
Amazingg!!!
1 février 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear we’re exceeding your expectations. We look forward to serving you in the future! The Zapp Team
I tried Zapp in Marylebone - delivery was in under 7 minutes
I tried Zapp in Marylebone . After an initial glitch with the app, which Zapp supported effectively, I placed an order that was fulfilled in under 7 minutes which is astounding .
30 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our Customer support! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
The rider with my order delivered to…
The rider with my order delivered to the wrong address, Zapp quickly sorted out the problem and sent me another delivery compensating me for the wait
29 janvier 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for taking the time to leave a review about our customer service. As we continue building the future of convenience, keep your eyes peeled for further improvements.
We look forward to delivering for you again soon!
The Zapp Team
Great customer service.
28 janvier 2022
Avis spontané
Réponse de Zapp
Hi there.
Thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you like our customer service. We look forward to serving you in the future!
The Zapp Team
Zapp are awesome
Zapp are awesome - super quick and they put little treats in the bag.
27 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the kind words. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
Always a friendly and fast delivery service
Always a friendly delivery service. Very rarely late, in fact usually well within 20 minutes. Quality products at a reasonable price.
27 janvier 2022
Avis spontané
Réponse de Zapp
Hi there.
I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements.
We look forward to delivering to you again!
The Zapp Team
Zapp is really efficient and has great…
Zapp is really efficient and has great customer service. I’ve used them a few times and it’s been super easy.
24 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for the positive feedback! We have big plans for Zapp and we look forward to serving you in the future! The Zapp Team
Great customer service
24 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Amazing 5* Service
I placed my order with Zapp and due to an error on my part my order was not fulfilled. However, after speaking with the Customer Service Team they were able to rectify my mistake and get my order redelivered. This was done within a timely manner and also a great attitude.
The store had closed however they took it upon themselves to have my order redelivered and truly went above and beyond my expectations.
I would like to thank both Kyle from Customer Service and Daniel from the store for taking my mistake and turning it all around for me. You both have gone above and beyond, serving a well deserved 5* experience, so thank you!
23 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review and for the kind words about our customer service team. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Introduced to the app via my 20…
Introduced to the app via my 20 something - its great would not hesitate to use again.
21 janvier 2022
Avis spontané
Réponse de Zapp
Hi there. Thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Great customer service!
Helpful and rapid service when I was looking to be reimbursed for a wrong order. Went above and beyond to achieve that aim.
19 janvier 2022
Avis spontané
Réponse de Zapp
Hi there - thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Genuinely impeccable service every…
Genuinely impeccable service every time. Even when on occasion they have something listed that turns out isn’t actually in stock, they compensate for it brilliantly by refunding you, adding something extra + giving you some credit. It’s wonderful customer service and something all aspiring start up’s in this space should look to as standard. I also love how you can call them if there is an issue as opposed to those annoying robotic and automated messages posing as people that I have had with other grocery delivery services such as Weezy. Drivers are always very nice to. I am a BIG ZAPP FAN and will be using it for years to come. Please don’t run out of funding….I am confident you’ll win the online grocery delivery race if you keep this level up. Need it? ZAPP it.
18 janvier 2022
Avis spontané
Réponse de Zapp
Hi there - thank you for the kind words about our service and for leaving such a positive review. It’s great to hear we’re exceeding your expectations, we have big plans for Zapp and we’re not stopping any time soon. We look forward to delivering for you in the future! The Zapp Team
Excellent service
Prompt delivery.
Excellent customer services response to a query
Courier friendly and communicated well
Will use again
16 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you'll use our service again. We look forward to serving you in the future! The Zapp Team
Out of stock on one item
Out of stock on one item, refunded it, added credit and sent tony chocoloney. Nice touch.
14 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Zapp is amazing
Zapp is amazing , I couldnt be without them now , 24/7 amazing support team ,the couriers are so nice ,so quick ,wonderful service .
13 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Very good service and delivery
12 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, I’m glad to hear you’re happy with our service! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
I was very impressed with Zapp
I was very impressed with Zapp, wide variety of food and drink, quick service and prices are good. I would def recommend using them.
11 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for the positive feedback! We have big plans for Zapp and it’s great to hear you'd recommend us. We look forward to serving you in the future! The Zapp Team
Great service!
Always quick and efficient, the only problem I’ve had was resolved really quickly and with very friendly service!
9 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for taking the time to leave such a positive review. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
Fantastic customer support
Fantastic customer support.
A few of my items were missing and they instantly refunded the cost. They also gave me credit to my account and chocolate as an apology. My delivery was slightly late and again gave me credit to my account. This was without me reaching out. Couldn’t be happier. Thank you!
6 janvier 2022
Avis spontané
Réponse de Zapp
Hi there, I'm sorry to hear you had a few missing items and a late delivery. Thank you for taking the time to leave such a positive review, I'm glad to hear we were able to rectify our errors. As we continue building the future of convenience, keep your eyes peeled for further improvements. We look forward to delivering for you again soon! The Zapp Team
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