Zapp Avis 

The customer support team are very helpful, and delivery is normally fast. But this is the second time that my order has been sent to North London by an error in the app. My address is clearly South London (postcode is south, and there is a note saying to check it’s definitely going to my neighbourhood). But the app keeps making this error. Prices are also higher than other apps I’ve used, but I came back to Zapp for the 24/7 delivery as we’re currently isolating. It’s a shame the app lets down what could be a great service - must be really frustrating for the team. Hopefully the new update will help - I feel bad for the poor driver who went all the way to North London!

Incredibly quick and great value for money with a wide selection of goods.
Great vegan options too.

This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow mews street and damaging walls, plants post, car etc or their drivers hanging out smoking weed. Single handedly turned a nice residential mews street into a wasteland. Zero accountability. Avoid.

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great service, quick delivery and great customer service

I love Zapp! First time ever having to cancel order! Customer service staff who helped was absolutely lovely! And to top it off Zapp credited me! Literally best service and I will continue to use despite delivery hiccup today! Made no difference to service previously received. Top notch always. Thank you Zapp

Zapp’s service is first class. If they are late they always credit my account. Their delivery guys are always friendly and do their job with care.
The customer service team are always attentive and helpful. I hope the company goes from strength to strength, they really are a good company 👌

Fast delivery, friendly riders and service. Great drinks and snacks

Absolutely love Zapp! Their whole ethos is so spot on - from only using paper bags and having their entire fleet of delivery drivers use electric bikes, to stocking a huge range of vegan and B Corp products, their approach is so refreshing. To add to this, their customer service is absolutely flawless, if only all businesses could replicate this model!

Zapp is my favourite new service. I chose them over other similar services because I read that they employ their own drivers and they have a great selection of grocery items which are very reasonably priced with quick and affordable delivery times/fees. I had a really positive experience when things didn't go as planned with my order.

I started using this app like a month ago, and they've always gotten my order right... tonight however it was a mess... the delivery guy came without my order... but I called and everything got sorted out very quickly... Do not get me wrong... I absolutely absolutely love this app a 1000% I can recommend it to anyone anyday, everyday❤

Great service
Great choice !!!
Thank you

Just wow!! I have been using Zapp since they first started & I’ve been so impressed with the service! Fast delivery times, really lovely drivers (happy, courteous & kind)! Great products too - top of the range salmon, milk - all of it - pretty much anything you like! The genius behind this business needs a lot of praise! They obviously go above & beyond! I had an order this evening that came with a valentines card! Wow! But also you get little treats each time your order arrives - mainly in small packets of candy kitten sweets which are delicious & vegan! I wonder if for those that aren’t sugar happy like me, might want an alternative though…just to reach out to everyone’s taste / requirements of food choices/allergies/preference! But I have told so many of my friends about this app & they’ve been balled over too! Also - there maybe times they can’t fulfil the order & replace with something else, or if an item has been forgotten, they give you credit! I had an order where an avocado wasn’t there & they put £5 on my account! Or only one time when order was late (only by 15 mins / which is so rare), they put £10 credit)! Seriously great love behind this & lots of attention to detail with marketing, choice of products, getting the drivers to carry out their lovely & kind mission. -also great value for money! What more can I say! A* 10/10 from me!! Well done guys!!!!

Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terrible service and would report him if Zapp actually had any customer service worth the name. Don't use these guys and try to find a more reputable service!

This is the best delivery platform in the all UK

Amazing selection. Comes extremely quickly and the drivers are always great.

My fav delivery service 🏅

Amazing experience! Will definitely use it again !As a new mum I don’t always have time to go to the shop and Zapp has saved me so many times !

Zapp have really improved of late. And they are my go too app after midnight. Keep up the great work