I was sold a pack of cigarettes which I ordered with my groceries from Zapp and I knew that these particular cigarettes were counterfeit and illegal to sell in the UK. This was about 14 months ago. I... Voir plus
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Lisez les avis des autres
I received expired, hard bakery items and requested a refund. After refusing Zapp credit, I dealt with TARICK, who closed my ticket without resolving it. When I reopened it, he claimed he had proce... Voir plus
Horrible - "Zapp" cyclist ran a zebra pedestrian crossing this morning at full speed without even slowing. Almost hit our six year old daughter and didn't slow or say a word. Just an absolutely terr... Voir plus
L'entreprise a répondu
This company is awful. Set up a dark supermarket in a residential area and regularly dump waste, crates, delivery boxes on the street. Not to mention the delivery vans trying to drive down a narrow me... Voir plus
L'entreprise a répondu
1,5
Mauvais
300 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
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Seems like the company is sharing…
Seems like the company is sharing customer credit card data !
24 avril 2022
Avis spontané
Réponse de Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Awful since they’ve had competitors
Awful. Not the driver, it wasn’t his fault. But the customer service and the system they use is absolutely awful! Took my rider to the wrong place twice!! Even with the address clearly stated, apparently Zapp is the only “convenience” delivery service that has the worst Sat Navs in the world. Sending the poor rider to a place that literally does not exist, when my home is just down the road. I had to scream at the top of my lungs at 3:30 am just to get his attention so he could come the right way. I’m now waiting 10 days for a refund that is YOUR doing, nobody was there to pick up my call, your bot was dismissive and rude. Honestly, your riders are better off elsewhere like Gopuff where customer care and rider care is a priority. Sincerely, F you.
22 avril 2022
Avis spontané
Réponse de Zapp
We’re sorry to hear about your experience and value your feedback. At Zapp, we strive to adhere to the highest standards of service for our customers, as well as caring for our riders.
On this occasion, it appears that we have failed to live up to those standards. It would be helpful if you could provide further information so we can look into this in more detail, to ensure this doesn't happen again.
Please send your order number, email that is registered on Zapp and your address to putitright@tryzapp.com
We'll be looking out for your follow up message,
Team Zapp
Fraudulent transactions from my Bank account
19.4.22 & 20.4.22 fraudulent transactions by this company. Today HSBC stopped another transection at 5.14am and sent me fraudulent notification then only I checked my account. I found that two more transections money on 19.4.22 & 20.4.22 have already gone out of my account. Now bank will investigate.
This seems like a Fraudulent company or probably poor online security for customers or corrupt staff or their friends etc.
21 avril 2022
Avis spontané
Réponse de Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Had a few fraudulent transactions…
Had a few fraudulent transactions related to this company - the firm is selling stuff to scamamers who stole money from my account and Zapp did not verify the details! Not trustworthy company
12 avril 2022
Avis spontané
Réponse de Zapp
Thank you for leaving a review - please can you reach out to us directly with further details at putitright@tryzapp.com, so we can work with you to investigate this fully and resolve the issue as quickly as possible.
We take security and data protection at Zapp incredibly seriously: we never share personal data with external parties and have a range of anti-fraud and security measures as well as a specialist team in place, and always follow industry best practice. Suspected fraudulent activity can be caused by a number of factors, including external causes. In the meantime, we would therefore advise that you also contact your bank and monitor for other transactions you don't recognise.
We'll be looking out for your follow up message, and thanks again for bringing this to our attention,
Team Zapp
Zapp delivery driver abusing old lady
Zapp delivery driver has entered the estate through the Exit, old lady has asked him next time to use the entrance. Driver went mad! Called her old B**c* and said shut up. Driving on the pavement and not following the road rules.
31 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback and alerting us to this incident, which we’re currently investigating. We’re shocked to hear of this behaviour and we’re very sorry about your experience.
At Zapp, we strive to adhere to the highest standards of service and interactions with our customers and the local communities that we serve. On this occasion, it appears that we have failed to live up to those standards.
We take feedback like this incredibly seriously and we’ll be taking steps to ensure that we do better in future.
Thanks again for reaching out
The Zapp Team
Quick delivery
Quick delivery, friendly driver and the complimentary sweets bag is a nice touch!
29 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback about our service.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
BEWARE
BEWARE - Zapp delivery driver videos customers as they answer the door. Customer services has not responded to complaint and ignores subject access requests.
24 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for taking the time to download Zapp and leave a review. We’re sorry to hear about your experience and we take your feedback very seriously.
At Zapp, we have a zero tolerance policy for the inappropriate use of personal recording devices while our riders are out delivering for our customers. Only for health and safety reasons do we allow our riders to keep their personal devices on their person, and we do not permit the recording of any customer or customer property. We have notified the appropriate team to help ensure this does not happen again to you or to another customer.
Please email putitright@tryzapp.com so we can look into this further and hopefully put things right.
Thanks again for your feedback,
The Zapp team
Amazing company well done stands up for…
Amazing company well done stands up for what is right. Have my custom.
19 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Terrible Service
Terrible Service. Delivery was longer than stated and
incorrect items sent.
17 mars 2022
Avis spontané
Réponse de Zapp
Hi Julian,
Thank you for using Zapp and leaving a review. We’re sorry to hear your order arrived late and with incorrect items.
We aim to make all of our deliveries within 20 minutes, and flag extended delivery times in our app when we know that isn’t possible, such as due to severe weather conditions or exceptionally busy periods. While the majority of our deliveries are actually made within 10 minutes, as you’ll appreciate, rider welfare is a priority at Zapp and we always want to ensure your order is fulfilled in a safe way.
We are continuously looking at ways to improve the experience for our customers and your feedback is highly valued. Please email putitright@tryzapp.com so we can make it up to you - and hopefully deliver for you again soon.
Thanks,
The Zapp Team
Thoughtful and empathetic staff!
Football fans have completely taken over this trustpilot page with their untruthful reviews… not cool!
My experience with Zapp has been nothing short of amazing. I’ve never known of a company who will go out of their way to notify you via call and email that your order is even just a few minutes late.
Thoughtful and empathetic staff. Keep up the good work folks!!
16 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for sharing your feedback about your experience using Zapp. We’re so pleased to hear that our customer service exceeded your expectations. We’ll be sure to pass your feedback on to the team.
We hope to deliver for you again soon!
Thanks,
The Zapp Team
Missing items and First offers(10£ Off…
Missing items and First offers(10£ Off on first order)not available becouse my cod is expired when I’m just create the account 5 minutes ago,service very bad
15 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading Zapp and leaving a review. We’re sorry to hear that your first time voucher has expired. Please use ZAPPTEN to enjoy £10 off your first order, when you spend over £20.
We hope that’s solved the problem. If you’re still having issues, please reach out to us on putitright@tryzapp.com and we’ll look into this further for you.
Thanks,
The Zapp Team
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Always great delivery from these guys
Always great delivery from these guys, pricing and charges have changed recently but overall still a handy service.
11 mars 2022
Avis spontané
Réponse de Zapp
Hi there, thank you for leaving feedback regarding our prices.
We try to stay as competitive as possible when it comes to pricing, and our pricing is generally more in line with convenience store pricing than a regular supermarket chain. This allows us to finance the delivery of your order vs. you having to go to a supermarket, while also paying our staff in a fair and ethical way.
We’d love to hear more feedback and learn which products you'd like to see priced more competitively. Please reach out to us at putitright@tryzapp.com and we’ll make sure to pass your feedback on to the pricing team.
We look forward to hearing from you!
The Zapp Team
Réponse de Zapp
Hi there,
Thank you for your feedback about our Customer Service team.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
fast and reliable service
fast and reliable service. not only on delivery also on dealing with any issues with orders.
7 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Very fast Delivery !
5 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Great service, fast delivery.
I have been using Zapp for the last 7 months about every forthright and apart from one ocassion, I am very happy with the service and speed of delivery. Though the range of products is not huge, I can always chose everything I need. Keep up the good work, Zapp!
4 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for your feedback.
We’re pleased to hear that you enjoyed Zapp’s service and we look forward to delivering for you again soon. Your feedback is highly valued.
Thanks!
The Zapp Team
Brilliant Service
Brilliant service - cannot fault it. The speediest service I have ever received + my favourite selection of products. To be quite honest I've become addicted and don't know what I would do without Zapp now!! 10/10
3 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our selection of products. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Great service another great app giving…
Great service another great app giving quality goods and prices
2 mars 2022
Avis spontané
Réponse de Zapp
Hi there,
Thank you for downloading our app and sharing your feedback. We’re delighted to hear that you enjoyed our service. We certainly hope to deliver for you again soon!
Thanks,
The Zapp Team
Réponse de Zapp
Hi there. I’m glad to hear you’re happy with our delivery times! As we continue building the future of convenience, keep an eye out for further improvements. We look forward to delivering to you again! The Zapp Team
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