Zapp Avis 

My area, central London, they are brilliant. Having a toddler means I’m often up early and the other services aren’t open. Really fast, Good choice available, drivers are nice. Something wasn’t available on last delivery and they refunded me and gave me a credit.
But sure why there are such bad reviews from others

On 10 Sept my order was delivered to the wrong address. I contacted Zapp twice but as of 19 Sept, no response and no refund. Very unresponsive when things don’t go right. Their messaging on the app says someone will get back to you “within 24 hours”. It’s now been 9 days.

Zapp delivery service fee prices are absolutely ridiculous before you have even bagged any groceries its cost a tremendous amount for delivery not to mention being a regular customer my last order arrived with missing item I was told I would be refunded the money back into my bank account when nothing showed after ten days I reached out to customer service and was told that my order was correctly picked and I am owed nothing what a disgrace I will not be using them anymore shameful customer service and extremely over priced delivery fee! Gopuff is the way forward

Super disappointed with Zapp. They messed up my order yesterday and I can't even get through to someone to talk about it. Was initially told someone would contact me within 24h but no one has yet. I think I will move over to one of the other delivery services now.

Not sure about what's going on with the bad reviews, but delivery in my location (central London) has been excellent - the best delivery service I've ever used. Used 2 other companies before, and one of them takes FOREVER to arrive. The best part to me is how fast Zapp is - to the point where my roommate even said "That can't be them" when our doorbell rang. 12 minutes after placing a large order and they were at my door. Insane. Used them 3 times now and all been the same, super friendly drivers and super fast delivery. The app does glitch sometimes after making a payment but it doesn't stop my order going through, just have to close and re-open the app. Keep up the speedy deliveries Zapp!

Awful! Always problems! This is my third day in a row where my order isn't showing up and customer chat is ignoring my message.Was talking to Marley in customer chat but am now being ignored. What am I supposed to do when nobody cares about us loyal customers?!

They delivered the wrong bag, and said someone else would deliver the correct one soon. I waited an hour and a half, and then tried to contact customer service. They didn’t answer for half an hour, and then cancelled the order charging me a cancellation fee - when it was their mistake. Worst customer service, and charged me money for their error. I will not be using this app again.

This was the last time I ordered from Zapp. They lie about delivery time, every time. It’s frustrating if you order milk for your kid but have to wait sooo long that it cries itself to sleep hungry :(

Terrible service! Avoid this. Been a customer for a while but now definitely going to leave this. Dodgy delivery guy threw my order on the hallway and ran away. I had to clean up the mess as well I was left with the damaged items with no refund. I’m truly disappointed on this Zapp and will not order again. Going to share the pictures online about the horrible mess and disgusting service. Please avoid!

I was a loyal customer since the very beginning. They started great, deliveries were always early and service was spot on, items in perfect condition. Fast forward few months and now their service is just awful, ETA 20 mins. and my delivery comes after 1:30 hrs?? Items missing, sometimes packaging is unsealed and fresh products (fruit, vegetables) are mouldy. I have found myself asking for more and more refunds for items lately than ever. When i contact their support they just tell me the delivery is on its way or that they are processing it. Really bad customer service and care for those who have made this company what it is now. Trust me, check out some other services, there is plenty out there, this one is definitely not worth it anymore.

Ill start by saying i was a very loyal Zapp user and had been since the very beginning. I was one of the first customers and sang their praises to anyone who would listen.then all of a sudden, a few mknths ago the service started slipping. It went from amazong to a nightmare seemingly over night! I started using competitors because every delivery became an ordeal. Tonight was the final straw. The only reason i was even using Zapp again was because the competitors dont operate late at night unfortunately. Anyway i ordered a few things including two disposable vape pens. When the driver arrived he did not come up to my second floor flat, just got buzzed into the building and left the bag at the bottom of the stairs! What???? Anyway, when i went down to collect it I quickly realised the two vapes were not included. I immediately got on the app and was connected to their HORRIBLE chat bot service. When I was finally transfered to a real "chat agent" which took 15 mins, this just added insult to injury.. I told them the order was missing items and explained what had happened. Instead of looking into my issue and replacing the missing item, the chat person told me that the driver told them he did deliver the item and even asked me for an ID for proof of age so this proved that all items had been delivered! This was obviously a straight up LIE. The driver never asked me for an ID, he never even delivered anything to my door! I never even SAW the driver!! So now we have a lying driver who may or may have not stolen the vapes, a lazy driver who won't deliver door to door which is part of the Zapp promise, I am out of the money I spent on the items and I don't have my missing items...which was the primary reason for placing the order in the first place. And a "Chat Agent" who literally could not care less about my issue and stopped responding to my messages. Surely this is not customer service?? So who exactly do I contact about my missing order items if the drivers are liars and the chat attendees seriously don't care about the customer or their job? There is just no accountability or sense of customer service at any point in the pipeline. Rest assured I will only be using Gorilla from now on. Avoid this platform at all costs!

Love Zapp and was using it alot, now suddenly they are not delivering to my area???

Yeh, me again. Same thing happened again and again. Says within 20mins but didn’t arrive till an hour later

Producten vergeten. Dan vergoeden ze dit wel en geven ze 2 euro extra, maar je betaald opnieuw 3 euro verzendkosten en 4 euro nacht tax om die producten te bestellen. Uiteindelijk verlies je dus 5 euro door hun fout. Daarnaast zag ik later dat ze nog een product vergeten waren, maar xit vergoeden ze niet omdat je dit te laat ziet. Belachelijke service voor een bedrijf dat ook in korte tijd belachelijk veel duurder is geworden, terwijl de service eerst heel goed was.

Late deliveries. 2.5h+ and very little help or info

I ordered for the second time on this app today, I was missing an item AGAIN, I contacted customer service about it and they were very unhelpful. Honestly just don’t bother with this service. They purposely leave missing items in your bag, so they’ll be forced to “refund” the money, but in the Zapp credits, so you’ll be forced to buy AGAIN from the app. I asked the guy on customer service to put the money in my bank account, now he says it’ll take 5-10 days to arrive. This is legit such a bad service, never buying again or recommending it to anybody

The drivers are always extremely nice, polite and clean.
The other day one item was missing and, after contacting the customer service, they immediately refunded me for the missing item.
Even though the product offer or more limited than on other platforms, I still pretty much only use zapp whenever I need groceries delivered.

I’ve had a very bad experience using Zapp.

1. The item was marked as in stock but then got an email saying it wasn’t
2. Tracker does not work so I couldn’t see how far the driver was
3. Waited about 25 mins before the driver called
3. Driver called me once and said he’s outside but wasn’t there
4. It has been almost an hour and I still have not received the order.

Om 3.00 ‘s nachts aanbellen bij het verkeerde adres. Ik schrok me te pletter! De eerste keer aanbellen heb ik laten gaan, waarschijnlijk dronken lui dacht ik. Daarna werd er nog twee keer aangebeld, dus ik maar open gedaan en bleek de bezorger verkeerd te staan. Om 3.00 ‘s nachts kan je echt niet bij het verkeerde adres aanbellen. Ontzettend slordig! Leuk dat mensen 24/7 boodschappen kunnen bestellen, maar maak er niet andermans probleem van.

Extremely bad service.
I was one of the first regular customers of Zapp delivery. I remember when I met two representatives on the street they advertised Zaap delivery and also I took a gift from them. I checked my address but the first time they didn't deliver in my area but after a little time they started to deliver.

WHAT HAPPENED. Long time around 4-5 months I very often did delivery with Zapp but suddenly they just stopped.

Made an impression on me that they had and still have many advertisers anywhere, why?

I'll never be again your customer.

I think I'm not alone in that.

Best wishes.