Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Your product is the most dysfunctional, frustrating, and over priced I have ever encountered. The device fails to work (with multiple devices fully charged and a full pod) much of the time.... Voir plus

Noté 3 sur 5 étoiles

Maybe it's just me...but JUUL 2 has never ascended the heights of JUUL 1 in terms of flavours. I understand JUUL maybe reluctant to release Mango, Berry etc due to regulators, but well competitors don... Voir plus

Noté 4 sur 5 étoiles

I love juul I switched from regular cigarettes to a juul about 9 months ago and I love it but I gave them a 4 star cuz they constantly leak they need to do something about this because it's awful. It... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I’ve been wanting to stop smoking for a long time but didn’t want to use those garbage vapes options out there - was really pleasantly surprised to hear JUUL dosent use sugar so no bloating and also f... Voir plus

À propos de l'entreprise

  1. Magasin de cigarettes électroniques
  2. Magasin de vaporiseurs

À propos de JUUL

Écrit par l'entreprise

The Device.
JUUL is the smart and simple vapour experience designed for adult smokers. Not your average e-cigarette – JUUL uses proprietary e-liquid in order to meet the satisfaction standards of adult cigarette smokers.

JUULpods basics.
Our snap-in JUULpods make it easy to customise your experience while you find what works for you. No messy refills, just snap the JUULpod into the top of your device and puff. We offer a variety of JUULpods flavours.

30-Day Money Back Guarantee.
The JUUL 30-Day Money Back Guarantee allows you to try a JUUL Starter Kit purchased on www.JUUL.co.uk with complete peace of mind. Should you decide that JUUL isn't suitable for you, simply send back your JUUL Starter Kit within 30 days of purchase to receive a full refund. This does not affect your statutory rights.

Quality & Standards.
At Juul Labs, we take the quality of our products seriously. We design with compliance in mind, testing throughout the development process and continuing to test once products go into production. We hold our technology to high category standards.

Customer Support & Warranty.
Rest easy knowing that, should you need it, your JUUL Device is backed by a two year limited warranty and a team of JUUL Care experts. Creating your JUUL profile and registering your device ensures a seamless and speedy replacement process. This does not affect your statutory rights.


JUUL Support is available Monday to Friday
9:00am - 5:00pm here

Disclaimer
The reviews posted on this page are independent reviews from customers and Juul Labs has no influence over their content. JUUL is not a smoking-cessation product and has not been approved for the treatment, prevention or cure of any specific condition. Juul Labs does not endorse any smoking cessation or health benefits claims in the reviews.

Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

353 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

I have been using the Juul 2 for three…

I have been using the Juul 2 for three months now, and I've noticed that the pods are leaking. Most of the time, I find myself wiping both the inside and outside of the pod and battery case. The cost is £6.99 for two pods, and I feel like I lose most of the liquid if I don’t use the vape every hour. It's a shame because the device is so convenient, and I was looking for something that wouldn't require filling and did not leak.

10 novembre 2024
Avis spontané
Logo de JUUL

Réponse de JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Noté 1 sur 5 étoiles

Had exactly the same experience

Had exactly the same experience as a previous poster. Again with the Summer Menthol pods, but this time my device indicated the pod was fake. I informed Juul of this, giving full information as requested on their online form, Only to get an email several days later asking for full information. Infuriating! I don't have time for this, Juul, I already told you what you need to know, you should be dealing with the retailer (Tesco) whose FULL details, address of the store and all, I have ALREADY GIVEN YOU,

22 octobre 2024
Avis spontané
Noté 1 sur 5 étoiles

bought from them before trying to get…

bought from them before trying to get more now and wants all my details, then wants a photo of my ID as proof of my age with the amounts of company loosing deta I will not give it to them.

I will not give my ID over the internet and not for a vapour pen REALLY, I will buy tobacco from a shop no ID needed THANKS JUUL BIG HELP

7 octobre 2024
Avis spontané
Logo de JUUL

Réponse de JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Noté 5 sur 5 étoiles

JUUL2 & App

I bought the JUUL2 yesterday, the app is a super cool idea and makes the device beep if I can't find it (which is always lol)

18 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Helping to quit smoking

Trying to quit smoking, really enjoying the JUUL2 for it, definitely satisfies the craving and I’m smoking less and less. Highly recommend the autumn tabaco for those who are struggling to quit but want a tabaco flavour in a vape

11 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Juul 2 vape

Juul Is one of the best vape company out there. The new juul 2 is amazing bcause you can track ur liquid level how much pods you smoke and estimated how many puff you got on charge. Track it on the app. Check ur battery level, see how much smoke a day.
The only thing they should do is get a on the go charge case for the juul 2. That only thing they need to improve on

22 novembre 2023
Avis spontané
Noté 1 sur 5 étoiles

It is not possible to change the…

It is not possible to change the subscription delivery date forward

23 juillet 2024
Avis spontané
Logo de JUUL

Réponse de JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Noté 1 sur 5 étoiles

I'm sorry but this is not for me.

I'm sorry but this is not for me.
Juul is amazing it was the e liquid l didn't like.

22 juin 2024
Avis spontané
Logo de JUUL

Réponse de JUUL

We're sorry to hear you've had an issue. Please contact our JUUL Care Team who will help to resolve this - https://support.juul.co.uk

Noté 2 sur 5 étoiles

Disappointed with Customer Service

The device itself is fine but have had issues with some flavoured pods ie Sumer Menthol. Opened two new pods to find they are empty. Sent email to Customer Service who asked for full details or photo of the device. Have sent this and had another email asking for same information - delaying tactic. Not impressed at all with customer service and very disappointed in their response and lack of help or advice.

25 juin 2024
Avis spontané
Noté 5 sur 5 étoiles

Great experience

I was happy to walk into the JUUL store seeing as thought I’ve never seen one before, the staff were extremely polite, the juul2 is an amazing alternative, couldn’t be happier

18 juin 2024
Avis spontané
Noté 3 sur 5 étoiles

The Juul 2 pods leak too often

The Juul 2 device is great and it made stop normal cigarettes. But too little choice of the pods similar to the Virginia Tobacco pods and autumn pods. I dont like vapes with sweet flavours. For me needs improvement on the leakage of the pods, it is too often that it leaks and doesn't last as long when that happens.

25 décembre 2023
Avis spontané
Logo de JUUL

Réponse de JUUL

We're sorry to hear you've had an issue using a JUULpods. Please contact our Customer Care team who will help to resolve this - https://support.juul.co.uk

Noté 2 sur 5 étoiles

Been using this company for 3 years new version is rubbish! Bring back the old ones or create pods that work!

Been using this company for 3 years but ever since they’ve changed to vape to a newer version it no longer takes all the liquid from the pod meaning I am wasting nearly half per pod. Contacted the company and they troubleshooted the vape which was a mission in itself to get it to connect. Came back no fault. Purchased an additional one same things still happening, they sent one out. Same things still happening so it’s obviously the pods that are faulty but they have no intention of correcting this and have basically fibbed me off. I have always returned my unused pods over the years as requested so they can see that these newer versions are half full!

Shame as I’ve now had to take business elsewhere due to this fault and no one really caring about losing a customer

1 février 2024
Avis spontané
Noté 5 sur 5 étoiles

Great product

Great product, always been a fan of Juul and will continue to be so with the JUUL2 :)

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

love this product

I love this product nd went to the shop in white city to top up.. staff were very kind nd gave me lots of info.. xx

3 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

My experience to Juul was amazing…

My experience to Juul was extremely amazing . I was greeted “Caesar” he was so welcoming and very informative. He told me everything about Juul from its objectives to its flavours. Honestly a really great store with great workers.

1 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

From the moment I walked into their…

From the moment I walked into their store, I was greeted with warmth and professionalism. The staff members are incredibly knowledgeable about their products and took the time to understand my preferences. The staff at JUUL Westfield are dedicated to ensuring customer satisfaction, they go above and beyond to address any concerns or questions, making every interaction a positive one.

2 mai 2024
Avis spontané

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus