JYSK UK Avis 

Derby. I bought a mirror which was a bargain. The online price didn't match the store price but the lad that served me matched it.
I only saw one guy working but he told me that there were two others. He seemed to be rushed off his feet but was polite and helpful.
The shop was a bit cramped and felt cluttered but I went there for a bargain and wasn't disappointed.

Ordered the 'Tornemark' sofa online recently. Very positive experience, I was informed at every step of delivery and given the option of preferred day for delivery. The sofa itself is incredibly good quality, the materials used feel expensive and look great, most of all comfy! Delivery via Rhenus was also straightforward without issue. The men who delivered were polite and efficient and carried the sofa inside also. I was a little cautious as the sofa had no reviews on the Jysk website but glad I bought it, also purchased when was on offer. Very positive all round. Also, nipped to the Leeds store recently, the staff were wonderful and helpful, thanks again.

Mansfield store has been outstanding.
Chatting with us about products... Guidance regarding offers and help when one of the 5 items purchased needed to be returned without a receipt. Fully refund given.
I'm very happy 😊 Will go back...

Awful customer service.
Delivery has not turned up. DPD haven’t even received it after 5 days. Deliver was between 2-5 days. Call up and get connected to a rude agent. Told me it will be delivered within 5 days. Well it won’t be. First time ordering with JYSK and never again. Ow I can see why they have such bad reviews.

Dear Sir
I have received 7 sun beds just twenty days ago All but one come in parts!!
I have contacted company send details photos than a short time later answer is
You have wrong ways how to use it !!

I have all detail on photos

I visited your store on 10th July to collect my office chair from Liffey valley. The package was quite heavy, so I requested assistance from one of the staff members.

While waiting, I noticed a staff member happily assisting another customer by carrying four plates to her car. However, when I requested similar help, he appeared reluctant and declined. When I asked why he was unwilling to assist me, he responded that the customer he helped was alone. I found this reasoning concerning, as I was also struggling with a large, heavy item.

When I pointed out that his response was inappropriate, he chose to ignore me rather than engage respectfully. This experience left me feeling uncomfortable and wondering whether gender or other biases might have influenced his behavior.

I believe in fair and respectful treatment for all customers and hope this matter will be looked into seriously. If you require any further details, please feel free to contact .

I was looking for a coffee table for my garden.
I saw the one I liked in one of the store branches in the Milan area, in Northen Italy.
The table in the shop was the only one left.
I was told they couldn't order any more.
If I wanted the table, I could only take that one.
The table had marks on the top surface.
They said take it or leave. No discount.
I then drove to another branch, some 40 km away.
I found the same table, but they wouldn't sell it to me until the following week for sale policy.
At this point I checked on JYSK website.
It showed all the branches in the area and the availability of the product I was looking for.
NOT ACCURATE.
When I drove to the THIRD branch, further 30 km away, they also had only one table left. On the website, it showed otherwise.
I voiced my disappointment to the staff, but I received very little customer service.
The shop assistant I dealt with wasn't very helpful nor sympathetic.

Very bad company to order online. Poor customer service. Orders not delivered.

Me and my partner made a purchase in Jysk Oldham in January 2025. From the day we purchased their product we experienced nothing but problems.
First Jysk delivered wrong mattress, wrong size of mattress, they didn't deliver the mattress protector that was purchased along with it.
After only one week's use their mattress deformed creating 8 cm deep holes on both sides where we slept and a rise in the middle. It's extremely uncomfortable to the point it's causing back and neck problems which we find unacceptable. Absolutely disgusting customer service, or lack of customer service shall I say. They prove that once they've got customers' money they don't care. Nearly 5 months on our claim hasn't been resolved and refund not issued. We tried to publish a review on their website but it obviously hasn't been published. Stay away, especially from Jysk Oldham. Legal actions against Jysk will be taken.

I purchased a Kongsberg bed frame from JYSK Santry on May 16th. The product arrived with a missing part and, even worse, in the wrong size. I had ordered a king size (150×200 cm), but received a 150×190 cm frame – a size that doesn’t even officially exist. It didn’t match my bed base, and I ended up sleeping on the floor for weeks.

I had to chase the store myself just to get the missing part. Once that was resolved, I discovered that the product itself was completely incorrect. When I requested a return, the first pickup team refused to take the bed because it wasn’t disassembled – though no one had informed me I needed to do that. I had to dismantle the whole thing myself and reschedule the collection. Eventually, I returned the product to the store and received my refund – all through my own efforts.

This whole process took nearly six weeks and caused enormous inconvenience. JYSK’s after-sales service is unprofessional, disorganized, and extremely frustrating to deal with.

I will never shop at JYSK again and have informed everyone around me about this experience in full detail. Stick to IKEA – this felt like a poor imitation with none of the reliability, service, or quality.

I placed an order on 1st June and received an incomplete delivery. One crucial box was missing. After countless messages and excuses from customer service, they promised to resend the full item. It’s now 30th June and I’ve received NOTHING.

No update. No delivery. No refund.

Their customer service is absolutely useless — no one reads what you say, no one follows up, and they expect you to fix their mess.

This company is either shamefully incompetent or deliberately SCAMMING customers. Either way, DO NOT TRUST them with your money.

Seen this company online and Moved to Derby recent for my husbands work, needed some more furniture so I thought I would visit the shop on the meteor centre yesterday evening, walked in and could not get down some of the lanes because a lot of furniture was piled up in them. Carried on shopping and I was underwhelmed the products looks fantastic online but when your in the place itself they are cheap and it is just very messy, they have an upstairs which is cramped, a mirror was just freestanding (surely that’s a safety concern) as my son almost tripped over it, and if anyone with a pushchair or wheelchair needed to get around, they would have no hope, very badly laid out, stuff all over the place, rubbish on the floors, no prices for a lot of the products to the point I had to get the website up but no signal, and to finish off an already underwhelming experience the customer service representative at the till was blunt and rude to me as if I was a wasting his time, how he is in a customer facing job is a mystery, very bad I would not bother with that place

Bought a parasol and base 2 years ago, unfortunately the parasol has broken so I've gone to JYSK LINCOLN to replace it. On line showing stock...but unwilling to sell.
Gainsborough have 5 if you want to drive there.
Unhelpful and pretty rude customer service.
I also phoned the store directly and was cut off twice, I told the staff this and he said customer services were really busy.
I phoned the number again infront of him and his phone rang !!!
He nearly died of embarrassment.
Not even an apology!!!

What went wrong hmmm....the fact that this company is still around baffles me for starters! Sister ordered some drawers not cheap was delivered weeks later then stated and in such poor condition the typical cracks in the wood marks on pieces and handles missing. She then had to order another set but waited another 2 weeks for that. she was given a time slot but because the driver finished his route early for the day and I guess wanted to go home he decided to drop it earlier and out of the time given so no one was in for his early drop off. Called the driver he didn't care had attitude as did the customer services. Now full refund can't be given until the other broken set is picked up. Absolute joke I work in retail myself and would be ashamed to work for a company like that how embarrassing. I have been told by so many people that have had similar experiences too so i would 100% not recommend this place at all your better off getting something at the local tip better quality and friendly staff!!

Think twice before buying anything from JYSK that you don’t plan to throw away within a year.

We purchased the VONGE lounge set for £1,600, and during a storm, a trampoline fell onto one of the chairs, bending the armrest. We reached out to JYSK customer support hoping to buy a replacement part, repair the chair, or at least purchase a single replacement chair.

Their response?

“We do not offer spare parts or repair services.”

In other words, if a small part of a large, expensive item is damaged — you’re expected to throw away the entire product. Imagine buying a car and being told to scrap it because of a dented bumper. Or tossing your iPhone because the screen cracked.

No repair options, no parts, no support — not even the option to buy a replacement chair.

For any high-value purchase, this kind of after-sale policy is unacceptable. So unless you’re buying something disposable, I would avoid JYSK altogether.

made the mistake of buying from this company without checking the reviews. I bought a bed that was supposed to arrive within a maximum of 13 working days, but they didn’t even bother to send me an email to let me know that the delivery date is unknown – maybe in a month. I understand that things like this can happen, but there's no mention of such delays on their website. I hope you don’t make the same mistake of buying from them – an unprofessional company that misleads people

Callum D was brilliant. Really helpful and great sense of humour and located our rattan furniture without any fuss or drama. Nice to see a smiley face in retail. 5 stars

Ordered a Sun Lounger Cushion, and then shortly received the message from Rhenus home delivery services to book time slot. No time slots appear and delivery states 'on hold' with no explanation.

Three weeks later no change so I call the JYSK customer service, the chat service is never open. They tell me the item was damaged during transit and is out of stock so can't be delivered/replaced.
Why wasn't I told this until I chased it up?
Really poor service and will not be using this company again for anything.

Ordered a bed and it came without slats. They have to be ordered separately.Why would anyone want a bed without slats.Rude staff in shop also.

Avoid at all costs. Never in my life have I been so shocked and at a shop but the Derby branch is appalling, visited today and the furniture is not accessible what so ever, a large portion of the downstairs is filled with boxes it looks like you are on a warehouse. The shelves or either empty or things are in the wrong place so finding out the price is impossible. Rubbish all over the floor. Avoid at all costs. How it is allowed to operate like this is appalling.