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Réponse de kahunas.io

21 août 2025

Hi Boyd,
Thank you for taking the time to share your feedback, we’re genuinely sorry to hear the platform hasn’t met your expectations so far.
We’ve reviewed your account and can see you’ve been active on the platform for around four weeks, working with your coach. We truly appreciate you using Kahunas and want to address your concerns as directly and supportively as possible.
After taking a closer look, it appears the issue with the check-in photo uploads is likely related to how the images are being added on the web version of the platform. When uploading multiple photos, we have tried to make this as easy as possible by allowing you to select multiple photo's to be dragged in all at once, if uploaded one at a time, the most recent image can replace the previous one.
We’ve sent a short video in response to the ticket you raised early hours of this morning that shows how to do this step-by-step. If you'd prefer more hands-on support, we're more than happy to set up a quick 1:1 video call to walk you through the process.
Regarding the issue's you are reporting with food scanning we haven’t been able to locate a ticket or report from you if you could please let us know your ticket number we get this looked into immediately, if you haven't yet raised a ticket please can you do so we’d really appreciate the chance to investigate further and understand what went wrong, insights like these help us improve both our food database and scanning functionality for all users.
It’s disappointing to hear that you’ve been having these issues, and we really want to help turn your experience around. I’d encourage you to jump on a quick video call with one of our Coach Success agents, who can personally walk you through both the platform and mobile app to make sure you're getting the best experience possible with your Coach.
If you’re open to it, just drop us a message at support@kahunas.io, and we’ll get something scheduled at your convenience.
Thanks again for taking the time to share your experience, we truly value your input.
Warm regards,
Michelle
Customer Experience & Delivery Manager
Kahunas Team

Réponse de kahunas.io

21 août 2025

Hi Jay,
Thank you for taking the time to leave a review, we’re genuinely sorry to hear the platform hasn’t met your expectations.
Based on your feedback, it sounds like you may have primarily been using the web version of the platform. While it offers full functionality, its layout and experience do differ from our mobile app, which is specifically optimise for iPhone and Android users to provide a smoother, more intuitive experience.
Our Kahunas mobile app has been available on the App Store for several years and is used daily by a wide range of coaches and clients. It could be your coach has their own branded app which can take up to 60 days for development and review within the app stores. We do understand individual experiences can vary, and we’d really appreciate the opportunity to better understand yours and offer any support needed.
The login prompts and Terms and Condition acceptance you mentioned are part of our standard security protocols, to ensure your personal data and everyone else's data is kept safe and secure within our platform. We do appreciate this can occasionally interrupt the user flow, and it’s something we continue to monitor to ensure the right balance between convenience and safety.
We haven’t been able to identify your account from the review alone, but we’d really like to help resolve any issues and support you and your coach more directly. If you're open to it, please reach out to us at support@kahunas.io, we’d be happy to take a closer look and assist.
Thank you again for sharing your feedback, it’s a valuable part of how we continue improving the experience for all users.
Warm regards,
Michelle
Customer Service & Delivery Manager
Kahunas Team

Réponse de kahunas.io

8 mai 2025

Hi Vicky,
Thank you for sharing your feedback with us. I’m truly sorry to hear about your frustrating experience. We appreciate you taking the time to let us know.
I can see that you reported three bugs to us on Tuesday around 5:30 PM GST, just after our office had closed for the day. Our team picked this up first thing the following morning. One of our support team members reached out and scheduled a session to walk you through the issue, but we understand you weren’t able to attend.
Since then, we've been in touch via email to help guide you through connecting your Fitbit to the app correctly so you can track your steps as expected. Please don’t hesitate to reach out if you need any further assistance. We are here to help and want to ensure everything is working smoothly for you.

Vicky COO