Kamsons Pharmacy Avis 

Absolutely useless. Refused to give me an emergency multiple times EVEN THOUGH my GP has approved it. They don’t even give a proper reason. “You need to get approvel from 111” which I already had. 5 times in one day I was back and forth the drs and the pharmacy.

I get the sense of judgement from a particular pharmacist. Who, despite my personal mental problems, made me speak about them front of customers. I felt the judgment from him/the other customers. He didn’t really care, talking down to me. And made me feel like he was saying “oh well you deal with it”To be honest most of the staff don’t really seem to care and don’t seem to have a clue what they’re talking about. I’ve been lied to saying the go hasn’t approved it when they have. In response to me saying “oh so I’m left with no medication, I’m screwed” a staff member whcih responded with “pretty much”

It’s not their place to judge, it’s their job to provide the medication. THATS IT! But it just seems as though this place like to have the hold over people.

You can tell that most of them (the permit with glasses in particular” has never ever ever experienced anything to do with mental health in his life. Sitting on his high horse,aiming decisions that aren’t his to make.

Every single month for like 3 years straight there will be 3-5 day period where I’m left without medication, and I feel like I’m losing my mind. Going though hell with Kamasons only to get absolutely not help what so ever from them. It’s now just part of my rousin which is absolutely disgusting. I get so much anxiety when I’m on my last few meds because I know for a fact that I’m going to go though it again and again and again.

They’re supposed to be helping me, not acting acting as if I’m being a burden. Whcih is 100% how I’m made to feel every single time I go in there.

If I could rate this joke of a place a minus zero, I would. There probably about 3/4 actual helpful human beings that work there. Unfortunately they only work the tills. And for some reason they have an utterly disgusting team of pharmacists that seem to get a thrill out of people suffering. Do they not realise that they can be the very line that tips someone like me over the line edge and cause my to do something stupid. ALL BECAUSE THEY’RE STRAIGHT REFUSING TO GIVE OUT Emergency meds. Which again, is for the doctor to decide if I should be taking them or not. NOT SOME RANDOM JUDGMENTAL NON LIFE EXPERIENCED poor excuse of a “pharmacist” it’s not his place.

DO NOT USE THIS PLACE if you’re in a mental health emergency. Because they end being the one sailing your mental health worse for about 3/5 days every month.

Absolutely disgusting.
Even the lad in working behind the desk in the doctors was shocked/confused/appalled by the way that they’re been treating me.

This review of one star is for this morning as normally the staff are pleasant and really helpful.
Unfortunately the girl who served me today gave me my prescription short of another package. When I asked where the other package was she said that’s all there is. I was about to call the doctors to check but thought I’d ask politely for her to check, she found the missing package and told me it was at the back!!!
No apology and no goodbye and I think she simply didn’t care.Fortunately it wasn’t a more serious medication and didn’t have far to travel!

Received my annual flu vaccination Monday, everything handled well from the moment I entered. It is a very busy pharmacy, the staff were efficient and friendly. The pharmacist was friendly and the vaccination went well
I will use again.

Excellent service and all the staff are friendly and extremely helpful and caring every time

All the staff are very helpful and professional dealing with difficult customers…. Wanting their prescription’s they all deserve a award or bonus 🤗thank you to all 🫶👊👏

I’ve never had a bad experience with anything I’ve ever needed this pharmacy for, the staff and customer service has always been fantastic, helpful & friendly!

My doctor changed my antibiotics to another one. I’m suffering right now as the Lymphoedema I have in my legs is swollen so I asked if Kamsons Pharmacy at St.Stephen’s Ashford could deliver them to me.
The guy on the phone took my name and said they are going straight out to you.
Five minutes later, knock at the door and it was my tablets.
Thank you Kamsons for your outstanding service.

Approachable, Professional, Knowledgeable, Friendly, quick and easy service.
The pharmacist took his time and asked lots of questions and really listened to my daughters answers. He gave us lots of advice on how to help my daughter with her symptoms.
I also had the opportunity to ask for advice on another medical matter without feeling like I was being rushed.
For any services they offer, I will always choose this as my first point of call when I need medical advice.
Absolutely Brilliant!

Kampsons Whitehawk Road are excellent - always helpful, supportive and professional. nothing is to much - even when the pharmacy is busy.

Another new member of staff, another circus act. A long wait!! This chemist really has gone down hill since ken left. Avoid if you want prompt service

I would like to say Thankyou for the service I got from Kamsons Highcliffe High street
When I needed a prescription getting for me as my husband went into hospital and the hospital kept his medication they were amazing Thankyou so much much especially to Aisha who went above and beyond to help me with this .
I got the prescription the same day Thankyou again 10 out of 10 excellent service Mrs C Topp

I started my weight loss journey in April 2026. And I was seen by Helen at the new Milton pharmacy. Her professional manner and detailed explanation of how to manage weight loss alongside injection was exemplar. It is now September 2026 and I have reached my goal weight coming down from 93.6 kg to 94.1 kg within five months. I believe the greatest success was Helen explaining how to change your diet so that you can maintain that loss beyond the injection. Thank you, Kamsons. This has changed my life.

Kamsons,Heath road, Haywards Heath branch, are a lovely pharmacy they have always gone out of there way to accommodate my needs, always very friendly and polite, I would highly recommend them! they are the total opposite to most pharmacies that just natter over coffee and act like ur invisible! Before kamsons I used a chemist in lindfield for years I wish I left sooner tbh but I digress. kamsons is 10/10

Everytime I go to my local branch no matter how busy they are the staff are polite and friendly.I order my prescription over the phone and the calls are always answered quickly and I am always greeted with a friendly helpful voice.

Staff are always knowledgeable and efficient in moulscombe

Kamsons pharmacy in Avenue road new Milton excellent friendly helpful staff go out of there way to help you the pharmacist Helen is lovely very kind easy to talk if you need some advice or just to ask her a question the service is outstanding it’s just a very happy pharmacy I wouldn’t go anywhere else.
Sorted out my nieces prescriptions today at the end of the day without any problems just as they were about to close.

The recent Kamsons Building Refurbishment is great, with more space and an improved layout inside the Pharmacy.

The recent & ongoing problems with outgoing e-mails from Kamsons to their Patients (specifically sent from the Pharmacy to notify Patients when their Medical Prescription has been processed & is available for collection from the Pharmacy) is disappointing. Fortunately, the issue seems to be fixed now.

If I can give no stars, I will, cause they don’t deserve one star even.
The incompetence of the staff is beyond measure. They all just lurking behind the reception. It took them 5 days to organise my medication, and on the 5th day they came up with the excuse blaming some supplier. Anyway avoid!!!

Great chemistry great service best chemist in Ashford

Great support for starting my weight management journey. Excellent information provided to help me decide and to check I understood how to take the medication. Rapid dispensing and great follow up for 6 weeks time at Highcliffe medical centre branch.
C. Hallett