Estoy muy agradecida con Kanguro Insurance por el apoyo que me han brindado con mi mascota Gala. En momentos de mucha preocupación y estrés, para mí ha sido muy importante sentir que cuento con un... Voir plus
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Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with ev... Voir plus
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Mrs. Sofi greeted me genuinely as well as professionally as she handled my issue kindly and above and beyond satisfactorily, thank you to her and Kanguro Insurance providing the best customer service... Voir plus
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Kanguro took 4 days to fix my app login, which felt like forever. Then they sent back my entire $100 premium as reimbursement after my $300 vet bill. Paid the vet, got my insurance money back, basical... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable pet coverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Coordonnées de contact
4400 Biscayne Blvd, Suite 818, Miami, Florida, 33137, Miami, Etats-Unis
- +18885465264
- customerservice@kanguroinsurance.com
- kanguroseguro.com
4,5
Excellent
523 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Los recomiendo...
Estoy muy satisfecha del respaldo que se siente contar con este seguro y su eficiente tiempo de respuesta. Lo recomiendo ampliamente.
14 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias por tu recomendación, Rosmig! 🧡
Nos alegra saber que te has sentido respaldada y que nuestro tiempo de respuesta cumplió con tus expectativas. Compartiremos tus palabras con todo el equipo, ya que comentarios como el tuyo significan mucho para nosotros.
Gracias por confiar en Kanguro Insurance. ¡Aquí estaremos siempre que nos necesites! 🦘
Réponse de Kanguro Insurance
Hi Mayra! Thank you for taking the time to leave us a review.
We're so glad Jules was patient and helpful throughout your experience. We've already shared your kind words with her, and they mean a lot to our entire team.
Thank you for trusting Kanguro Insurance. We're always here whenever you need us. 🦘
I had a great experience with Customer…
I had a great experience with Customer Service.
10 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our Customer Service team.
Reviews like yours mean a lot to our entire team and motivate us to keep delivering the best possible service.
Thanks for choosing Kanguro Insurance! 🦘
Thank you Kanguro Insurance 5 Star Excellent Professional Customer Service Representative Sofi.
Mrs. Sofi greeted me genuinely as well as professionally as she handled my issue kindly and above and beyond satisfactorily, thank you to her and Kanguro Insurance providing the best customer service I've ever experienced! Mrs. Sofi deserves a raise and a promotion in Jesus name amen.
10 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Jed,
Thank you so much for your heartfelt words! We're truly grateful you took the time to share your experience.
We'll be sure to pass your kind recognition along to Sofi. She'll be thrilled to know her genuine care, professionalism, and dedication made such a positive impact. Providing the kind of support that gives our members peace of mind is exactly what we strive for every day.
Thank you for trusting Kanguro Insurance. We're always here whenever you need us.
– The Kanguro Insurance Team 🦘
Muy atenta Alexa la muchacha que me…
Muy atenta Alexa la muchacha que me atendió en el día de hoy ,le doy un 100/100 ,me dio la explicación a mis preguntas muy detalladas y gracias a ella puede entender mejor mi situacion
9 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Muchas gracias por compartir tu experiencia Anilet,
Nos alegra saber que Alexa te brindó una atención tan amable, clara y detallada, y que pudo ayudarte a entender mejor tu situación. Le haremos llegar tu reconocimiento; comentarios como el tuyo significan mucho para nuestro equipo.
Gracias por confiar en Kanguro Insurance. Siempre estaremos aquí para ayudarte cuando lo necesites.
– El equipo de Kanguro Insurance 🦘
La persona que me atendió en el chat se…
La persona que me atendió en el chat se esmeró en resolver mi consulta
9 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hola Vilma!
Nos alegra leer tu review, muchas gracias por tomarte el tiempo de compartirlo.
Trabajamos cada día para brindar respuestas claras y un servicio en el que puedas confiar.
Gracias por elegir Kanguro Insurance. Siempre será un gusto ayudarte.
– El equipo de Kanguro Insurance 🦘
I called in reference to my policy for Apollo
I called in reference to my policy for my pet. David was very knowledgeable and truly understanding. He answered my questions and gave a great synopsis of policy and claim information. I will continue to refer any pet owner to Kanguro. Great customer service.
9 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words! We're so glad David was able to answer your questions and make everything clear. We'll be sure to share your recognition with him.
Thanks for trusting Kanguro Insurance and for recommending us to fellow pet parents. It truly means a lot!
– The Kanguro Insurance Team 🦘
Excellent and timely service
8 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Jhon Carlos,
Thank you for your 5-star review! We're so glad to hear you had an excellent and timely experience with our team. Providing fast, reliable service is always our goal.
We truly appreciate your trust in Kanguro Insurance and look forward to being here whenever you need us.
– The Kanguro Insurance Team 🦘
David was awesome he helped me with…
David was awesome he helped me with updating my renters policy in minutes. 10/10
8 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Yani,
Thank you so much for your 5-star review! We're thrilled to hear that David was able to help you update your renters policy in just a few minutes. Providing fast, friendly, and hassle-free service is exactly what we strive for.
We truly appreciate your trust in Kanguro Insurance, and we're here whenever you need us.
– The Kanguro Insurance Team 🦘
Great customer service
Great customer service! Didn’t have to wait too long. Jules is awesome!
7 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Gregory!
Thank you so much for your kind words. We're thrilled to hear you had a great experience and didn't have to wait long.
We'll be sure to share your shoutout with Jules, he'll be happy to hear it! Thanks for choosing Kanguro Insurance.
– The Kanguro Insurance Team 🦘
Responsive time was great!
Responsive time was great! Fixed the problem immediately! Very simple process! Jules was awesome!!
7 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Madeline! Thank you for your wonderful review.
We're delighted to hear that our team was able to resolve your issue quickly and make the process simple and stress-free. We'll be sure to share your kind words with Jules, she'll be thrilled to know she made such a positive impact!
Thank you for choosing Kanguro Insurance. We're always here whenever you need us.
– The Kanguro Insurance Team 🦘
Réponse de Kanguro Insurance
Hi Alina! Thank you for your review.
We're so glad we could answer all your questions and provide the support you needed. Thank you for trusting Kanguro Insurance, and please know we're always here to help whenever you need us.
– The Kanguro Insurance Team 🦘
Todo fue perfecto Diana me atendió…
Todo fue perfecto Diana me atendió espléndida y me informó todo acerca de mi póliza y su cobertura yo los califico como excelentes gracias kangooro
6 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
¡Hola, Marjorie! Muchas gracias por tu reseña.
Nos alegra saber que tu experiencia fue tan positiva y que pudimos ayudarte a entender mejor tu póliza y cobertura. Gracias por confiar en Kanguro Insurance y por permitirnos acompañarte en este proceso. 🦘
– El equipo de Kanguro Insurance
Fast and excellent attention👍
6 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Liseth! Thank you for your review.
We're happy to hear you had a fast and excellent experience with our team. Thank you for choosing Kanguro Insurance, and remember, whenever you need us, Kanguro jumps in.
– The Kanguro Insurance Team 🦘
David was very helpful and thorough
David was very helpful and thorough, answering all of my questions 😊
6 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Lisa! Thank you for your kind review.
We're so glad to hear David made your experience easy, informative, and reassuring. Thank you for trusting Kanguro Insurance, and remember, whenever you need us, Kanguro jumps in.
– The Kanguro Insurance Team 🦘
I was texted by Alexa
I was texted by Alexa. She responded to me in a text. However I was hung up on/disconnected by telephone EIGHT (8) times. That was outrageous and very unprofessional. Alexa answered my question in one text.
2 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Rebecca, thank you for sharing your feedback and for the 5-star review.
We're glad Alexa was able to quickly answer your question via text and provide the information you needed. At the same time, we're sorry to hear about the repeated disconnections during your phone calls, as this is not the experience we aim to provide.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our service and communication experience. Thank you for choosing Kanguro, and please know we're always here to help whenever you need us.
– The Kanguro Insurance Team 🦘
She was very helpful and polite
2 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Virginia! Thank you for taking the time to leave a review.
We're happy to hear you had a helpful and pleasant experience with our team. Providing friendly, attentive support is what we're all about, and we're here for you whenever you need us.
– The Kanguro Insurance Team 🦘
Excelente costumer services.
Gracias Vero y Daniel por ayudarme a encontrar la mejor opcion de póliza conveniente para nosotros .
2 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
¡Hola Yai! Muchas gracias por tu comentario.
Nos alegra saber que Vero y Daniel pudieron acompañarte y ayudarte.
Ya compartimos tus palabras con ellos, reconocimientos como el tuyo significan mucho para nuestro equipo.
¡Gracias por confiar en Kanguro Insurance! 🦘
Kanguro Insurance
Alexa was very kind, professional, and helpful throughout the entire process. She took the time to answer my questions, explain everything clearly, and showed genuine compassion while helping me with my dog Lucas's claim. Even during a stressful situation, her patience and support made a big difference. Thank you, Alexa, for your excellent customer service and dedication.
30 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi! Thank you for sharing your experience and for trusting us with Lucas's care.
We're so glad to hear to hear that Alexa provided compassionate, professional support and helped make a stressful situation a little easier. Taking the time to answer questions clearly and being there for our members when they need us most is exactly what we strive for. We've shared your kind words with Alexa and truly appreciate your recognition.
Thank you for being part of the Kanguro family.
– The Kanguro Insurance Team 🦘
Réponse de Kanguro Insurance
¡Hola Jackeline! Muchas gracias por compartir tu experiencia.
Nos alegra saber que Juliana te brindó una atención amable y pudo resolver tus dudas.
Comentarios como el tuyo nos motivan a seguir ofreciendo el acompañamiento cercano y confiable que esta familia merece.
Gracias por confiar en Kanguro Insurance para cuidar lo que más importa 🦘
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