Estoy muy agradecida con Kanguro Insurance por el apoyo que me han brindado con mi mascota Gala. En momentos de mucha preocupación y estrés, para mí ha sido muy importante sentir que cuento con un... Voir plus
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Excellent insurance, it covers so many things that no other insurance does, the service is exceptional. I have had many situations with my dog over the past two years and Kanguro has helped me with ev... Voir plus
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Mrs. Sofi greeted me genuinely as well as professionally as she handled my issue kindly and above and beyond satisfactorily, thank you to her and Kanguro Insurance providing the best customer service... Voir plus
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Kanguro took 4 days to fix my app login, which felt like forever. Then they sent back my entire $100 premium as reimbursement after my $300 vet bill. Paid the vet, got my insurance money back, basical... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Kanguro is modernizing your experience with insurance. We are the only insurtech end-to-end offering that is 100% bilingual and 100% digital but with real humans attending to our customers’ needs 24/7. We offer comprehensive customizable pet coverages starting with an accident and illness plan & wellness for your cat or dog. Kanguro also stands by your side providing Renters Insurance. Rest easy with Kanguro safeguarding your personal belongings and assisting with liability expenses should unfortunate events occur.
Coordonnées de contact
4400 Biscayne Blvd, Suite 818, Miami, Florida, 33137, Miami, Etats-Unis
- +18885465264
- customerservice@kanguroinsurance.com
- kanguroseguro.com
4,5
Excellent
523 avis
Demande des avis aux clients
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A répondu à 100 % de ses avis négatifs
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Friendly and efficient service
Friendly and efficient service; very grateful. Good service
1 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Michael! Thank you for your review.
We're glad you had a friendly and efficient experience with our team. We truly appreciate your trust and kind words, and we're always here whenever you need us.
– The Kanguro Insurance Team 🦘
Me gustó mucho la manera que me atendió…
Me gustó mucho la manera que me atendió David. Fue muy amable y resolvió todas mis dudas
1 juillet 2026
Avis spontané
Réponse de Kanguro Insurance
¡Hola, Yenifer! Muchas gracias por compartir tu experiencia.
Nos alegra saber que David pudo brindarte una atención amable, clara y resolver todas tus dudas.
En Kanguro trabajamos para que cada experiencia sea sencilla y cercana, y comentarios como el tuyo nos motivan a seguir dando lo mejor de nosotros.
¡Gracias por confiar en nosotros! 🦘
Réponse de Kanguro Insurance
Hi Erika!
Thank you for taking the time to share your feedback. We're so glad you found the conversation informative and helpful.
At Kanguro, we're committed to making insurance simple, clear, and easy to understand.
Thanks for choosing us and being part of the Kanguro family! 🦘
Sofi is very attentive if my needs
Sofi is very attentive if my needs. She found time to call me back regarding my concern. Appreciate her help today
30 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Lester! Thank you for sharing your experience.
We're so glad to hear that Sofi was attentive to your needs and took the time to follow up on your concern. Providing caring and responsive support is what we're all about, and we've already shared your kind words with her.
Thank you for trusting us.
– The Kanguro Insurance Team 🦘
Ella lo hizo increíble fue muy amable
Ella lo hizo increíble fue muy amable
26 juin 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias por tu reseña!
Nos alegra mucho saber que tu experiencia fue increíble y que recibiste una atención amable y cercana.
Aquí estamos siempre que lo necesites,
– The Kanguro Insurance Team 🦘
Me gusta ya que hacen lo posible por…
Me gusta ya que hacen lo posible por ayudar y las personas son muy amables responden enseguida que los contactamos
29 juin 2026
Avis spontané
Réponse de Kanguro Insurance
¡Gracias por tu reseña, Ligia!
Nos alegra mucho saber que sientes nuestro compromiso por ayudar y que has tenido una experiencia positiva con nuestro equipo.
¡Gracias por confiar en nosotros!
– The Kanguro Insurance Team 🦘
Sofía fue increíble
Sofía fue increíble, me ayudó muchísimo. Necesitaba solucionar un problema con la aplicación de airvet y ella fue paciente y resolvió mi problema.. Mil gracias
29 juin 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias por compartir tu experiencia, Rose!
Nos alegra muchísimo saber que Sofía pudo ayudarte con tu Televet y brindarte el apoyo que necesitabas. La paciencia, dedicación y compromiso de nuestro equipo hacen una gran diferencia, ya compartimos tus palabras con ella.
– The Kanguro Insurance Team🦘
Dani was excellent,he assisted me with…
Dani was excellent,he assisted me with all my needs.
27 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Gabriel! Thank you for your review.
We're glad Dani was able to assist you and meet your needs. We've shared your kind words with him.
Thanks for choosing us!
– The Kanguro Insurance Team🦘
Excellent service!
Excellent service!
David is an excellent customer service representative. He explained to me all the questions I asked him very nicely and professionally. Looking forward to my first claim to be resembulse. Thank you..
26 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Angeliz! Thank you for your review.
We're delighted to hear that David provided clear and professional support and answered all your questions. We've shared your kind words with him, and our team is always here to support you throughout your entire Kanguro journey, helping protect what matters most.
– The Kanguro Insurance Team 🦘
Réponse de Kanguro Insurance
¡Hola Daniella! Gracias por tu reseña.
Nos encanta saber que tuviste una excelente experiencia con nosotros. Gracias por confiar en Kanguro; aquí estaremos siempre para acompañarte y ayudarte en lo que necesites. 🦘
– The Kanguro Insurance Team
I asked a question about my claim and…
I asked a question about my claim and Jules was able to pull up my claim and give me a quick, clear explanation. He also answered a question I had regarding how the AI worked.
26 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Holly! Thank you for sharing your experience.
We're glad Jules was able to provide a quick, clear explanation about your claim and answer your questions.
We've shared your kind words with him, and our team is always here whenever you need support.
– The Kanguro Insurance Team 🦘
Me resolvieron mi problema rápidamente, muy amables
Me resolvieron mi problema rápidamente
25 juin 2026
Avis spontané
Réponse de Kanguro Insurance
¡Muchas gracias por tu reseña, Marisol! 🧡
Nos alegra saber que pudimos resolver tu problema rápidamente y que nuestro equipo te brindó una atención amable.
Comentarios como el tuyo nos motivan a seguir ofreciendo el mejor servicio posible. Gracias por confiar en Kanguro Insurance.
¡Aquí estaremos siempre que nos necesites!
— The Kanguro Insurance Team 🦘
Real people real care real compassion
When I say that you get to talk with a real person I just don't mean someone who speaks good English and or Spanish I mean somebody who really genuinely cares. I've called in a few times now with questions and concerns and every single time I've had a very short one to two minute wait with just a few buttons to press to know what department I need to speak to and all three times they've gotten on a personal level with me and my animal and my understanding of what they offer and they don't offer just insurance for your pets and your home but they also offer genuine compassion at the end of every phone call I had a smile on my face I was no longer concerned with my worries they were very informative they weren't pushy here at this company they care. If I could leave two five-star reviews I would I would leave a five-star review with every experience you genuinely got this one right no automated voice no work around no being sent back and forth I thought their messaging service was automated nope those are real people messaging you they do offer an AI system but why do that when you could just pick up the phone and have a great experience every time
23 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Wow, Todd, thank you so much for taking the time to share this. 🧡
Knowing that you felt genuinely cared for means everything to us because that's exactly the kind of support we want every member to experience. We believe insurance should feel personal, simple, and human.
Thank you for recognizing our team and the compassion they bring to every conversation.
Our goal is to make every interaction feel supportive, reassuring, and focused on what matters most.
Your words truly made our day, and we'll be sure to share them with the entire team. Thank you for trusting Kanguro Insurance. We're always here whenever you need us.
— The Kanguro Insurance Team 🦘
Excelente atención y claridad
22 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hola Marcela!
Gracias por tomarte el tiempo de compartir tu experiencia. Nos alegra saber que recibiste una excelente atención y que nuestro equipo pudo brindarte la claridad que necesitabas.
En Kanguro Insurance trabajamos para hacer que el proceso sea simple, transparente y fácil de entender en cada paso. ¡Gracias por confiar en nosotros! 🐾🏠
— The Kanguro Insurance Team
Excelente servicio de Kanguro 100%…
Excelente servicio de Kanguro 100% recomendado, la atención de David fue 10/10
20 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Gracias por tu recomendación, Angyris!
Nos encanta saber que tu experiencia fue tan positiva y que nuestro equipo pudo brindarte la atención que esperabas. Comentarios como el tuyo nos motivan a seguir haciendo que el seguro sea más simple, accesible y humano.
¡Le compartiremos tu reconocimiento al equipo!
— The Kanguro Insurance Team
Réponse de Kanguro Insurance
¡Muchas gracias por tu reseña, Helga!
Nos alegra saber que tu experiencia fue excelente, comentarios como el tuyo nos motivan a seguir mejorando.
Siempre estaremos aquí cuando nos necesites.
- The Kanguro Insurance Team 🦘
Alexa was very helpful and…
Alexa was very helpful and professional. She took the time to explain the policy details and answer all my questions.
18 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Thank you for your kind words! We're so glad to hear that our team was able to provide the support and guidance you needed.
At Kanguro Insurance, we believe in taking the time to make sure every customer feels informed and confident about their coverage. We truly appreciate your trust and thank you for choosing us! 🐾
- The Kanguro Team
I want to warn other pet owners about…
I want to warn other pet owners about my experience with Kanguro.
Before purchasing the policy, I was told that it would be active the very next day and that I could take my dog to the veterinarian right away. Based on the information their own representatives provided, I took my dog in for treatment and paid the veterinary expenses.
The surprise came when I submitted my claim and it was denied. It is extremely frustrating to be told one thing when they are selling the policy and then receive a completely different answer when you actually need to use it.
We are not talking about a small amount of money. These were significant veterinary expenses that I incurred because I trusted the information given to me by the company.
My advice to anyone considering Kanguro is to be very careful. Get everything in writing and read every detail of the policy before spending your money. In my case, I feel misled and left without the coverage I was led to believe I had.
Based on my experience, I cannot recommend this company.
17 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Ronald,
Thank you for taking the time to share your experience and concerns.
We understand how frustrating it can be to face unexpected veterinary expenses and to have questions about coverage when your pet needs care. After reviewing your case and speaking with you directly, we appreciated the opportunity to better understand your concerns and discuss them with you.
At Kanguro, we are committed to supporting pet parents with transparency, care, and clear communication throughout their experience. Feedback like yours is valuable to us and helps us continue enhancing the service and support we provide every day.
Thank you again for taking the time to speak with our team. We appreciate the opportunity to connect with you directly and remain available should you need anything further.
– The Kanguro Team
Excellent customer service
Excellent customer service. Alexus handle my concerns with speed and accuracy. I would recommend this company to my friends. Very knowledgeable.
15 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hi Christine,
Thank you for your wonderful review! We're so glad to hear that our team was able to address your concerns quickly and provide the support you needed. Delivering knowledgeable, responsive service is always our goal.
We truly appreciate your recommendation and your trust in Kanguro Insurance. It means a lot to us to know you had such a positive experience.
— The Kanguro Insurance Team 🦘
Ella me ayudo hacer la aplicación por…
Ella me ayudo hacer la aplicación por teléfono muy amable con amor para hizo un excelente trabajo pq yo no se de aplicaciones. Dlb siempre.
15 juin 2026
Avis spontané
Réponse de Kanguro Insurance
Hola Úrsula,
¡Muchas gracias por compartir tu experiencia!
Nos alegra saber que nuestro equipo pudo ayudarte por teléfono durante el proceso y hacer que todo fuera más fácil para ti. Brindar una atención amable, paciente y clara es muy importante para nosotros.
Agradecemos tu confianza en Kanguro Insurance y tus palabras tan especiales.
¡Aquí estaremos siempre que nos necesites!
— El equipo de Kanguro Insurance 🦘
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