Kaninecare Avis 

I ordered from this vendor and never received the order. When I challenged the transaction on my AMEX, after interacting with the vendor on my behalf, I was sent a copy of the airway bill which showed that the order was being sent from China. My address was missing half the information and my phone number was a string of random numbers. I’d strongly advise not to purchase from this vendor as they’re clearly an opportunistic operator selling goods of unchecked quality from China.

My small dog had choking-sized pieces of their "extreme chew" dog toothbrush chewed off in less than 10 minutes. I requested a refund because it's entirely inappropriate for my dog and they said that since it was used (once!) no refunds would be given. Their website states they have a 100% money-back guarantee, but they are not living up to this and are now ignoring my attempts to contact them.
Terrible, dangerous product and even worse customer service. Buyer beware...

What appalling customer service. I contacted KanineCare the very same day my dog toothbrush arrived letting them know it has lasted less than 10 min so maybe a 2 min chew and it was unusable. Their response is as follows: Our dog toothbrush was never advertised as indestructible, it's a chew toy that is meant to be disposable after repeated use, our refund policy also states clearly "To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging". My issue is there was no repeated use at all and how can you find this out if you do not let your dog chew it so cannot be returned unused. No replacement or refund / part refund. I would not purchase from here again. AU$50 chewed to bits in 2 min.

The canine chew is garbage and made my dog sick.
A 5 cent product selling for 30 bucks
Avoid this company and anything shipped from here for all reasons.
Positive reviews of this company are fabricated.

This company has the worst customer service and their products are below standard grade. DO NOT waste your money like I did.

Supervision a must and I would not re purchase. My very small 3.5kg dog managed to tear a piece of the small dog toothbrush extreme chew in the first 5 minutes of getting it. There is a label stating the product is edible TPR and if your dog accidentally eats it, it will be excreted! I don’t think I want my dog eating thermoplastic. The company advises15-20 minutes chew time each day otherwise harmful to your dogs health. Also suggest replacing it after 20-30 days.

Beware. The products are made in and shipped from China which is not disclosed. Also when I tried to cancel one business day after ordering they told me no, it’s too late- “it’s already processing” even though they also said I wouldn’t be receiving this for almost a month. I would need to wait to receive the items and send back to China at my expense if I wanted to return. Luckily PayPal ruled in my favor and refunded me immediately.

I ordered KanineCare Dog Tooth Brush Regular Midium couple month ago order No 94010 but item did not arrive! I did sent a couple times emails with the questions where is my item which I bot from You KanineCare but never got any answers. I don’t think sow that is a big profit to steel from me 17 US dollars. It not nice to say but are a scam good luck with my money! Roma

WARNING ....Don’t purchase anything from this site.
Still waiting for complete order to arrive after 7 months!! Given courier delays as an excuse. Waited, waited.....nothing. Requested a refund on multiple occasions with no response. This outfit is a total scam and if I could give it a zero star rating I would.

I ordered a Kaninecare toothbrush in October last year and the order has not arrived. I have emailed several times. Initially I was told to wait as delivered were taking a long time and the item had been dispatched and was in transit. Having now waited over 6 months without delivery I have emailed the company again to request a refund twice and have hand reply at all. I would not recommend this company to anyone!!!

Totally scammed me outta my money. It's a scam!!!!

I have never been one to write a review, let alone a bad one, but I feel compelled to warn people against this company. I have been chasing a refund since October on items never received and the responses I get from "Bianca" (when she bothers to reply) are vague and non-sensical and when you dare request a refund you get no response. Bianca uses a gmail address - any legitimate company would respond from an email address linked to their domain name, so this has been the biggest clue for me that the company is fraudulent as opposed to inept. They have not even responded when escalated through PayPal. I truly believe the positive reviews here are faked, used to distract from all the other negative reviews that reference similar experiences to the one I have had. I hope that nobody else has to experience the frustration with these scammers - for your own sake, stay away from this "company".

Waited almost 2 weeks, but it's worth the wait! My dogs don't want to put it down anymore. My best internet find! Love this toothbrush!

Update: Company posted on April 8, 2022 that they would address the issue. To date, they have NOT!
I provided my order number, twice, and no response.

Wish I could assign zero stars.

Company says they will provide refunds if you ship their unused product back to China, at YOUR cost. I did this in June and still haven't received a refund. Bianca stopped answering my emails. And, I am out the money I spent, the product, and the cost to ship it back. Total scam company and junk product.

Don't waste your time or money!!!

We never received our items. Bianca has been very limited in her communications since October. No resolution. At this point they have taken my money. No trust here.

So far I’ve had no luck contacting the company to get a status in my order

They texted a random tracking number that appears to be bogus as far as I can tell and the support person Bianca never followed through in providing a status of my order

I emailed again today - Let’s see if they respond

I am updating my review because after 6 weeks my item which I thought would not arrived has been picked up by the post. On the downside though, Im still yet to receive it so unable to review it. I also did not receive great service from the company and had no idea what was going on. They could provide much better customer service than they have been delivering so far.

I got my puppies toothbrush today plus beef toothpaste. She loves the chew but how do you get the the toothpaste inside the chew (I have the green one)?
I put it on the outside and she liked the taste but licked it off instead of chewing. On another review I read that they also received a little cleaning brush? Very happy with the material and easy design. Good delivery time etc.thank you

SCAMMERS!!!
1 year ago i bought toy from them for 25$ and never got it. I wrote to their customer support and they asked for details of my order. I sent all details and they apologized for delay. When i asked for tracking number they disappeared and stopped to answer for my messages.
After 6 months of waiting i asked for refund of my money. I am nurse and i am earning this money for 3 days in my home country. Why this people are stealing my money like this? Its was Christmas present for my mom and i am so disappointed that Moms dog stayed without any present.

I sent to this company around 35-40 emails and every time they just no answering at all for or they are asking to sent them one more time all details.

Scammers who will steal your money.

Worse customer service ever!!!

Got my amazing dog toothbrush!This product works great. It’s a must have for your pets!!