Kaninecare Avis 

Do not order from this website! I ordered the dog and cat toothbrushes and toothpaste TEN months ago and only received the toothbrushes. I have emailed them consistently since and when they choose to answer they refuse to send me the rest of my order or give me a refund stating that their system says it is on it's way. I've never written a bad review in my life but almost a year of this appalling customer service has me very frustrated.

Didn't receive full order, they told me it's on the way but can't give me a tracking nr. They are not replying to any emails. It's been weeks!!!

Disgraceful!!

UPDATE: it’s been 7 weeks and four complaints and still nothing. This company is nothing but a huge scam screwing people out of their hard earned pay. I believe it might be time for legal action. There are enough complaints out there just like mine for a class action law suit. All thx good reviews are from people who either work there or are paid to put good reviews. Also can’t find FDA APPROVAL so false advertising I believe we could sue them into bankruptcy. UPDATE: due to this third complaint KANINE CARE sent a message that they would refund my money if I contacted them yet again. So I did and they told me the same thing. Since my package already shipped 6+weeks ago (and there is a tracking alert that the package CANNOT be located) they still refuse to refund my money! Scam, scam, scam!
LY790159211CN That’s my tracking number feel free to look it up on CHINA POST! Still waiting for my order that according to tracking is LOST! Bianca tells me they won’t give me my money back but I can return it if I ever get it (at my cost of course). Do not buy from this company they are a total scam. All the good reviews you see are from people paid to post them. This has been going on since May 2021.

I have been billed for this, but HAVE NOT Recieved It !!

Took a month to get took 10 minutes for my dog to ingest parts of it! Emailed them and wanted to send me out a replacement!!! Told them I wanted a refund!!!!! No Refund yet but Capital one gave me a refund! PLEASE DON'T BUY THIS PRODUCT!!!!!

It's been two months and I have yet to receive my product. I have emailed customer service but haven't heard a response.

I ordered a dog chew toy from a Facebook ad, which never arrived. This seems like a scam. I am trying to start a dispute through my credit card.

Arrived minimum of fuss , nicely presented

I ordered a dog chew toy and it has not arrived!. Yet I have been sent several requests to give feedback on your performance. So poor performance! I suggest you indicate when the product is likely to arrive. Thank you

Excellent easy transaction quick and fast delivery will use again

Ordered item which
arrived within a few days. Highly recommend A+...

I don’t know yet...my order is still in China a week after I ordered it!

I geniunely believe that there's a lot of competitors trying to besmirch the Kaninecare name hence they hire people to write bad reviews on the product, I can only speak from my personal experience and for me their shipping is a bit long but their products are great! My dogs love the chew the pet bed and we have been buying our toothpastes from here every few months, I've no complaints about the brand but that's just me

Extremely poor quality of their products.

Bought the puppy toothbrush for my 7 month old mid-sized dog. After 5 minutes of usage, she ate up pieces of the toothbrush. It is now destroyed and not usable anymore.
Asked the company for a refund because of false marketing (on the website it is promoted as "durable"), but got rejected.

Absolutely not recommended!

Total con artist
I purchased a chew for my dog after seeing their advertisment on Facebook portraying themselves as an all American family run business, when questioned where it was made the reply was USA but they had distribution centres across the world, so I purchased one & when I got the tracking information it was from China which seemed odd, when it arrived in the Uk the carriers here had stuck a new label over the original, on opening it was far smaller than described so I asked for a refund, they offered 1 dollar which I refused they then gave me a false address somewhere in the outback of Australia which I had to pay the postage for & claim it back, nothing added up & so I decided to cut my loses & not risk the money disappearing in the outback, why would you manufacture in the USA & then send them all the way to China for distribution??

Their Reply to Paypal;


Dear Brian Shepherd,

SKUU has offered you a partial refund of $1.00 USD to resolve this claim.

Transaction Details

Claim number: PP-D-78368236
Seller's name: SKUU
Seller's email:
Transaction amount: $23.40 USD
Transaction date: 9 July 2020
Your transaction ID: 80X90615UN432132V
What To Do Next

Your cooperation is essential to the claims process. Please log in to the Resolution Centre and accept or refuse this offer before 23 August 2020.

If you accept this partial refund from SKUU, this claim will be closed. If you refuse this offer, we'll continue our review and make a decision based on the information available to us. If needed, we may request additional information from you to support your claim.

To learn how we review and resolve claims, you can view our User Agreement. Simply click Legal at the bottom of any PayPal page.

Please note: Records of all claims are kept in the Resolution Centre for your convenience.

Yours sincerely,

PayPal

My first time placing an order online. Went smooth and my dogs love their toothbrush and paste. I will order two more for my sister's dogs. KanineCare is legit. Get the mint dog toothpaste if you want your dog to smell fresh. If they are picky, go for beef. I bought all the flavors.

This company is from China- they are a scam. STAY AWAY!
I purchased a product called “KanineCare Dog Tooth-Brush (FDA Approved)” after seeing an ad on Facebook that had a lot of positive reviews of the product. I looked at the company’s Facebook and Instagram pages, both which claimed they were a “family owned business from Los Angeles, CA”. Their website did not have an address, but it did have a phone number with a US area code. I sent them a Facebook message to ask what size Tooth-Brush to order for my 8-10 lb dogs, they immediately replied and said SMALL. So I ordered a Tooth-Brush, sized small, and the total came to $23.40. I waited for over a month for the shipment to arrive. When it finally did, I was shocked to see it had been shipped from China. Why would a company based in Los Angeles be shipping merchandise from China? When I opened the package, the item they sent me was either the wrong size, or their idea of “small” is much different than reality. This item would never in a million years fit inside my dog’s mouths, it is huge. Also, it appeared to be made from a very cheap material that let off an offensive chemical odor, which I’d never smelled on any previous purchases of dog toys or dog items. It certainly didn’t seem “FDA approved” to me- it looked like something you could’ve bought at a Dollar Store! I checked the company’s return policy listed on their website, it said as long as the package was unused (which mine was) and I still had the original packaging, you could return w/in 30 days- just to contact them about the return and they would send me a shipping label. I contacted them via email the same day I received it, explained the situation and asked for the product to be returned and a refund given (like I said, not only was it the wrong size, but I don’t want my dogs chewing on a chemical cocktail). I got a reply email the next day from someone named “Bianca” saying that I can return the item, but I’d have to pay for shipping myself, and here was the address: Name: Chen Liangzhuan Wang Chao Address: No. 9, Gaoxin 13th Road, Economic and Technological Development Zone, Xiaoshan District, Hangzhou City, Zhejiang Province, China Telephone Number ---   18157171926. I was shocked and angered! This would cost over $40 to ship back- and I only paid $23.40 for it! This company has completely misrepresented itself, and not only that- they do not stand by their products one bit. The fact that they indicate on their website that they will send out a return label was completely false. Everything about this company is false. I even tried to call their 213 area code phone number- no one answers, it’s just a message saying their “phone lines are down”. It’s all a scam. I have filed a complaint with Paypal, I doubt I’ll see a penny of my money returned. I don’t care as much about that as about getting the word out to other dog owners to not get scammed by this company. Additionally, using another e-mail address, I sent them an email pretending I was a potential customer asking for information regarding their product’s “FDA Approval”. Guess what… no response. I did a little snooping online and cannot find this company or any of their products listed anywhere in regards to be associated with the FDA. So stay away- this is another scam company based in China.

Total rip off, one month to arrive, paid £19-98 could have bought on eBay for £3-69. Poor service poor product