Karbon Homes Avis 

Terrible customer service!!!
Was accepted on a rent to buy house, told we was moving in start of November, I was chasing for 2 weeks for an update on the property after 20+ calls with no answer to them receive an email saying the property has been delayed by at least 3 months. This was 3 weeks before I was meant to be moving in!! I had already handed my notice in at the current property I was living in and now finding myself without a house in 3 weeks for the next 3 months. Would hate to think when I would of been told of the delay if it wasn't for me chasing everyday for 2 weeks for an update.

AVOID AT ALL COSTS!!!!

⭐ 1 STAR — SHOCKING NEGLIGENCE AND AN ABSOLUTE DISGRACE

My experience with Karbon Homes has been absolutely appalling.

A chimney from a property managed by Karbon Homes collapsed onto my car while it was parked by the roadside, causing severe damage to my vehicle. This wasn't a minor incident or a bit of loose masonry — a substantial part of the chimney came down onto my car and left me dealing with the consequences through absolutely no fault of my own.

The Fire Brigade attended the scene and stated that the chimney belonged to the Karbon Homes property. The fact that it was their chimney was also plainly evident at the scene.

And what happened afterwards?

I was left to deal with the damage, inconvenience, stress and financial consequences myself.

This is what makes the whole situation so unacceptable. If a chimney from a property managed by a major housing provider can collapse onto an innocent person's vehicle, you would expect the organisation responsible for that property to show some level of urgency, accountability and concern for the person affected.

Instead, I have been left feeling completely abandoned to sort out a serious problem that I did nothing to cause.

Karbon Homes should be ashamed of the way this situation has been handled.

A housing provider has a responsibility to properly maintain the properties under its management and to take incidents involving potentially dangerous structural failures seriously. When something from one of those properties causes severe damage to someone's property, the affected person should not have to feel like they are being left to carry the burden alone.

This experience has seriously damaged my confidence in Karbon Homes. The standard of maintenance and the way this incident has been dealt with are, in my experience, completely unacceptable.

If this is how Karbon Homes treats people who suffer damage as a result of one of its properties, then potential tenants and the wider public deserve to know about it.

If there was an option to give zero stars I would. My elderly mum who is 88 and suffers from dementia has been waiting since earlier this year for Karbon homes to come and repair her doorway when ch has a leak, causing mould. There is also mould in other areas as well. Apparently being done in early September, my brother attended on the day only to find a card saying they called the day before! As you can imagine no response from them even though promised a manager call back. Absolutely disgraceful way to treat tenants and in particularly elderly and vulnerable.

Disgusting company, trustpilot reviews speaks for itself. Lies, internal cover ups, terrible workman ship. Black mould never addressed, Workmen would rather play on there phone than do work. As long as they tick boxes for the agenda as a company they are happy.

Truly dreadful organisation and cannot be trusted.
Poor ethics and sheer incompetence.

Criminal housing associations called karbon homes where all 3rd parties have a conviction and police are aware but will do nothing but my point is you wait 10 years only to find out your window wasn't sealed but they are able to renovate a house for someone who just moved in you can't trust any one of them at karbon homes as it's take years before they will even call out and when they do it's excuses after excuses and will say i can't do anything about it

AKA Karbon Cowboys!
Karbon is the model landlord unlesss you need a repair or have to carry out an investigation for a problem. Workers (Jacks or all trades masters of non). Often turn up after long waiting times with a minimum effort work ethic. Most are obviously unqualified to carry out the jobs as it takes approximately 5 visits to half solve a job. Make do is the Karbon attitude and if they can’t fix it then it’s not their problem.
Myself and a neighbour reported a noise problem at the end of July. They sent out an electrician who thought it was a hoover from the neighbours, who were on holiday? This is the level of sense!
The noise has increased but still Karbon do nothing. I’m now having to sleep on the sofa, Karbon do nothing.
I the tenant now have to contact outside authorities while Karbon attitude to having no sleep for 2 1/2 weeks is to send out a leaflet!
This is what you need to expect from Karbon homes!

Left me with a faulty leaking toilet and shower unit. There mould coming from the bottom corner of the shower.

Been living in same property since 2014 in South Shields , moved in as new build , I’ve noticed over the past couple of years the way in which repairs are carried out is questionable so either level one urgent and level 3 none ! They have no level 2 any more , so now your waiting months for a repair , the workmen are professional and knowledgeable and staff on phone. Affordable housing also ?? When compared to south Tyneside homes these are nearly 200 a month more expensive to rent same type of property

I was a tenant at Burdon Terrace, Jesmond for nearly 22 years, and during that time I witnessed a significant decline in both the quality of property repairs and the overall service provided. My concerns were repeatedly not treated with the seriousness they warranted.

Despite multiple mergers and repeated assurances of improved, streamlined services in their regular glossy marketing magazine which is no true reflection of reality by any means —from Nomad to NomadE5, ISOS Housing, and now Karbon Homes—the standard of service has consistently deteriorated rather than improved.

Following the passing of my long‑standing downstairs neighbour, the subsequent tenant created persistent disruption for the entire building. This included loud music, strong odours, frequent unknown visitors, and regular attendance by emergency services attempting to gain access while she lay unconscious. Although I was repeatedly told she would be moved to more suitable accommodation for her needs, this has still not happened. I moved out 18 months ago, and she remains in the property.

The final year of my tenancy was further impacted by a black beetle infestation that took far too long for Karbon Homes to address. I have since been informed that approximately a dozen bags of rubbish were removed from the downstairs flat after the new tenant moved in, which strongly suggests this was the source of the infestation.

Additionally, the flat adjacent to mine had a long‑term issue with heavy smoking. Due to a hole under the bath, smoke infiltrated my property throughout that tenant’s occupancy (2008–2024). Despite raising this repeatedly, it was never resolved. The tenant passed away shortly after I moved out, reportedly from cancer, and I have no doubt that years of passive smoke exposure has caused me harm courtesy of Karbon Homes inability to resolve.

More recently, after visiting neighbours still living in the building, I learned that an overflow pipe has been leaking continuously down the back of the property for around six weeks, now causing damp issues for at least two tenants. This ongoing neglect is unacceptable.

The current state of the property and the conditions in which tenants are expected to live are deeply concerning. Karbon Homes need to be named and shamed.

*goes onto rightmove, sees decent rent to buy deal*
“Hello i would like to book a viewing”
*receives email asking to confirm if i want the application form sent out*
“Hello, i would like a viewing before i fill in any forms”
*receives email thanking me for my confirmation with the application form attached*

Call em up, 2 min wait “all our operators are busy” (3pm btw)

“Please leave a voicemail and we will get back in touch”

Call ends, wont let me leave a voicemail.
Come on here, yep another estate agents that is completely garbage.

And to think if someone had just answered that phone id probs be trying to get the application sorted with them right now, instead im never touching karbon homes because its pretty clear u arent there to actually help aha

The more technology, verification and red tape that Karbon introduces into the rent payment process the more impossible they make it for people to actually pay rent!
We have a family member who is very ill and have tried multiple times to get payments made but the portal is utterly useless, too much verification, codes, having to try to reset passwords etc ultimately leading to non payment…… if this company ends up with a long list of households with rent arrears then it’ll be Karbons own doing and they’ll end up front page news if they repeatedly try to threaten vulnerable/ill people who have previously explained their health issues on multiple occasions and already communicated the difficulty experienced with the “new and improved” system!!
Bring back rent offices/paying in cash rather than creating unnecessary stress and stupid hurdles for people who are already at their lowest ebb!!

We have been tenants since 1983 when it was enterprise 5 then nomadE5, all was fine but now unfortunately karbon. The website is terrible trying to pay rent constantly requiring verification codes & account invalid. I rang to pay the rent last week it's ridiculous. Dampness in our back kitchen black mouldy walls & no effort to address this, a surveyor visited weeks ago he seen it yet still no action. Overall this association has gone downhill rapidly just unnaceptable.

New website is absolutely horrendous. Almost impossible to log in and pay rent. You need lots of different codes to authenticate your log in. Have to change passwords every time. An absolute nightmare. Old website worked perfectly.
* Whenever I log in it says my password has expired.
* Whenever I log in asks if the device is trusted then I have to get a code to verify my log in.
* Codes often don't work.
*

I can only speak of the 54North side of the 'Karbon empire'. Although some of the staff seem OK, it's been a saga of failure to tackle ASB, failure to deal with a malfunctioning fire alarm, contractors either not bothering to turn up or turning up without notice, petty harassment over minor issues, taking weeks to answer emails, staff not seeming to know what is going on and/or not seeming to care. General attitude of 54North as an organisation suggests that tenants are seen as inconvenient nuisances and lesser beings. If you are a decent, law-abiding person who wants to live a quiet life with a landlord that improves your well-being then you would be well-advised to think long and hard before taking a tenancy with the 54North part of the 'Karbon empire'. I would not wish what I have been through on my worst enemy.

Terrible I have lived in my downstairs flat for nearly 30 years they have done very little to improve it old storage heaters still the same old bathrooms no shower a blow heater that was put in when they were built 32 ish years ago. A year and a half ago I built a seat out of old pallets under my front window put lights around it some artificial flowers I also put a few pots with flowers in on the wheelie bin store to make the place nice. I also put a plastic storage unit down the side of my flat I was told by my housing officer that i would have to move everything last year I appealed and was told it could stay. In October I got a different storage unit it is taller and slightly bigger I have now been told i have to move everything and have a month to do it. Yes it is in the communal area but it is tidy i have asked many times it i could just fence a bit of the communal area off for my own space and I would pay for the fence and up keep and have been told no the best is there’s just a handful of residents use the area. I could go on forever about KARBON but that will do for now.

Extremely Poor Service – Karbon Homes Has Completely Failed

My experience with Karbon Homes has been absolutely unacceptable. Their service is not just bad — it is terrible. They show no respect for tenants, no urgency, and no responsibility.

I have a serious problem with the sink in my home, and for months I have been trying to get help. Every time I contact them, they give me appointments after one month, and sometimes even after a year. This is shocking and unprofessional for a housing company.

Karbon Homes does not answer properly, does not follow up, and clearly does not care about the wellbeing of their tenants. I have called many times, but nothing changes. The team is slow, unhelpful, and completely unreliable.

This is the worst customer service I have ever experienced.
I strongly advise everyone to stay away from Karbon Homes. They do not care, they do not help, and they do not deliver.

House completely damp. Staff check walls that have either running water or black mould, and inform us there is no damp. They have a meter of some description so they must be correct. They give us a leaflet about condensation and leave.
Just for good measure, their new website is cr@p.
Sh!t, condescending organisation who view their tennants with utter contempt, but play a good public sector / third sector PR game.
I wonder, how much does Chairman Sir David Bell earn? If you look at his career, he's a typical 'lanyard class' quango parasite.

Absolutely shit company who allow their tenants to engage in drugs, anti social behaviour, blasting music, being thieves, being inappropriate with young people, just run amuck in nice areas and Karbon don’t give a shite.

One of the driver are driving like a maniac horrible learn to drive especially with a company logo on the van reg is YR21PUV heading towards Workington today 21st october