Karbon Homes Avis 

Just want to say thank you for my new door today have waited a long time for repairs done and do get very frustrated with karbon homes but spent a few times chatting with the people who come to do repairs and some of them are decent and have explained they are frustrated too waiting times for parts and having too many jobs on as not enough staff have resulted in them been delayed still don't feel higher up help any and antisocial behaviour is still a massive problem and probably will always be.But again thank you to those that have done repairs and helped me massively in the last few months .

What a pain it is just to hand something in ,in person, Chester le street office closed, went to Stanley and they wouldn't accept went to green croft and cant even get in the door
You think we were diseased
When i voted for a community housing after it was DCC i didnt vote for this, its a disgrace

Lets get a few things straight karbon homes and refuse cafe.
I left my home with no debts.
The only reason i left was due to the idiotic behaviours of the neighbours juile number 4 11th avenues and wez quinn causing damage to my flat which you lot was involved as well by putting an axe through my door andsmashing my windows now u want me to pay.
And by the way juile said it was her doing that live on Facebook what an idoit.
I really do dare you to call me again
I dare you

Whilst we have had no real problems getting repairs done via Karbon ( wait time is sometimes more than I feel you should wait) my problem with this company is that they just don't deal with tenants that are causing antisocial behaviour.
We have lived in the property almost 10 years and whilst we initially got on and were very pleasant to the next door neighbours it soon downward spiralled.
Noise from their teenage kids at 3 often 4am in the morning followed by abuse from both children and parent if you complained.
Rubbish being thrown from.theres into both or front and back garden.
Threats from their families of bodily harm and damage to our car.
Obvious drug taking and dealing.
They are still there and have not been evicted.
They do not treat tenants equally we got given one week when my partner had cancer to clear a back garden yet they allowed them months and its still noy tidy.
If I had not spent years making my house a home I would move I just don't understand why they support the perpetrators more than the actual victims!??

I'm living in a 3 bedroom house and after asking to speak to someone about a move as there is only me,I got no help what's so ever of your housing support Natalie who I spoke to could not be bothered about my concern as I can not afford to pay the rent as I only work park time,What puzzles me is Karbon home have flats all over the north east and could not be bothered to look into this situation.

A Karbon van came into my lane on the A184 at about 15:30 today. Had to slam my breaks on and he must have missed me by centimeters. Instead of having the courtesy to simply acknowledge this and appologise, when we were side by side in traffic he was laughing at me and gave a rude gesture. Makes sense that the reviews are only 1.8 out of 5 with people like that working for the company.

Northfields house needs closed down am paying full rent when on benefits been send a council tax demand for £245 a month band A cannot afford to pay this place is rundown can’t use laundry room as people living here not turning up for there turn have about 5 months washing needs done I want to move??.

My rent has always been paid for but this company thinks I owe 500 plus. Doesn't make sense and when I call to resolve the issue they say its been sorted but then I get more letters with a final warnings. I'm thinking about going to citizens advice and taking this further with my solicitor. Disgusting to treat your very own clients.

Karbon Homes must be the worst social housing group operating today.
This organisation can not be trusted to serve the interest of their customers. They repeatedly lie, deceive, discredit, and ignore problems that effects people's lives.
We have seen an increase in complaints against this company from average every day people who are suffering directly by the extremely poor conduct of Karbon Homes. While we have witnessed poor repairs, poor customer service, and have even spoken with the constant revolving door of employees who are not happy, our focus is upon the victims of crime. Our focus has seen multiple households suffering from their failures to deal with anti social behavior, which has victimized the victims, protecting the criminals. Social Housing Groups have a legal responsibility as outlined by government to stop in particular anti social behavior, yet Karbon Homes seem more focused upon discrediting they customers, often show total disregard to the damage anti social behavior can have on people, and have a history of lies, yes it is the only way to describe such conduct.
We, along with Shelter are working directly with members of parliament to address, yet we believe especially in North East England, people should be aware and know we along with the likes of Shelter and numerous local authorities, and in part police are here to help. Don't suffer alone please.
This posting from our recognised group is to help individuals navigate the problems Karbon Homes can make worse, please reach out for help as we're here for you
We are a recognised support group with experts who helped us win the Victims Code Award, and we have helped over 5,400 people just here in North East England. Victims Support can direct you to our teams anytime.

As a contractor to this company I have to speak up for their residents, as they're an evil, deceptive company.
These guys have a habit of ignoring complaints, ignoring experts, lies to influence other providers, and from experience of many years we're surprised no one of an official capacity hasn't closed these people down.
Let me give you one of the more serious examples -- a resident was the recipient of anti social behavior, criminal behavior, and property damage. Karbon Homes did their upmost to discredit this resident who was in later years disabled life. They lied to police, lied to contractors who had witnessed some incidents, they even made demands to the resident to speak with health agencies obviously to lie to them also. They are despicable and it's top down, they only care for the monies they collect from rents, even us contractors are forced to using the most basic supplies to cover serious problems, yet it is more shocking how they treat their residents. Thankfully a number of their former employees, contractors and now several local authorities are taking legal action against this company. From an experience group of contractors we recommend any potential resident to give them a very wide berth, do not trust them and seek other homes please for your own sanity, for your your own health and most importantly for your own happiness.

Been waiting months for a new door closer as had fire department here saying must be changed urgently. Waited in all day get called saying jobs been cancelled am not happy waiting in all day wasted my complete day so disgusted like many on here !!

Appalling company!
I have been dealing with Karbon Homes in professional capacity for a few years on behalf of their tenants.
They are unprofessional, rude and incompetent.
They ignore emails, don't return phone calls and call their tenants liars and trouble makers when they dare to stand up for their rights.
They are full of slogans how much they care for their customers but I have only heard negative things being said about them by the tenants I have supported with various issues.
Their properties are in terrible state, mould ridden and in need of multiple repairs. People wait months to get anything fixed and more times than not nothing gets done. Vile company.

Left us without heating and hot water for over 2 weeks now waiting for spare part after spare part. Supposedly classed as an ‘emergency’ due to an out of use boiler however they don’t work weekends so we have to wait a further 2 days now to get it fixed even though they have to part in stock. The fact I have a 2 year old boy that’s cold on a night and with no running hot water seems to make no difference to them. No care for personal circumstance.

Lived in a Karbon flat for nearly 9 years. Mostly had no problem, repairs are done swiftly if I need them, bathroom and kitchen in serious need of an update and I feel like they're waiting for me to move out before they bother doing it. But the main reason for the low rating is the last year we've had serious mould issues in multiple rooms and they've done absolutely nothing about it whatsoever. I have a child and a pregnant girlfriend in the flat and they just don't care. Disgusting behaviour and can't wait to move out.

HORRIBLE CUSTOMER SERVICE
Increasing service charges is not acceptable when Karbon Homes not provide any service
Allways wet and not isolated walls this problem is damage my windows and everything in the flat and horrible smelling of damp ours health is gone you play with ours live 1000 time I phoned and mailed from 3 years I am fed up Karbon Homes are horrible they don't care they not do anything about the situation who will cover my benefits

Absolutely shocking housing association. I’ve been trying to get a leak fixed in my house for years, last time they came out I was given a bag of grout a told to fix it myself. Ceiling below the leak has collapsed and been repaired numerous times, but not the leak. Completely brain dead people working at the company.

If I could give 0 stars I would. Do not rent from this crooked company

Dangerous gas boiler which has never been properly serviced. Makes bangs, many gas engineers don’t even take the lid off to have a look. I now have not used Hot water or heating in months. Refuse to replace boiler despite constant issues.
Had to pay thousands of pounds for plastering and joinery due to mismatching woodwork throughout and crumbling walls. Karbon plastered over wallpaper and tried to plaster over metal screws in my kitchen….
Use contractors which clearly cannot do job properly.
Will do the absolute bare minimum, lobbed concrete all over my bathroom floor for no reason.
Would not replace my doors as a safety concern.
Severe black mould and penetrating damp. I have asthma and autoimmune disorders. They have not fixed the mould issue, Bricklayer said what cause was and cause is obviously visible, told inspector no job was actioned for this and instead more repointing was booked 🙄 the plasterboard will need fully replaced and taken off but Karbon is cheap and would probably get out of 2 pence if they could.
Gas engineer told me a part in my boiler was broke but they wouldn’t fix it because it’s expensive, he was then fired? Apparently they have a quota to save as much money as possible with repairs so they do the bare minimum. Embarassing.
They’ll scream and cry for your rent, but don’t care once you pay it.
New housing officer was rude, completely not understanding to my circumstances. I faced severe ASB and hide in my house but Karbons safer neighbourhood team should be renamed neighbourhood aggression promotion team, they gaslight you into believing you’re being dramatic and then tell you to go do one and close your case.
Adjustment permissions make absolutely no sense. ‘You can paint your door but only 4 copies’ it’s just weird, the rules are made up as they go along I don’t get it. Go council all the way.
I would rather go bungee jumping off the Tyne Bridge without the bungee than be with Karbon Homes again

I have a downstairs neighbour with a partially blind, 13yr old Staffi who is now working and leaving her Dog for up to 7 Hours a time. This dog wakes and gets distressed and thus begins sporadic and repetitive loud barking. I have submitted noise recordings and 'Eye Witness Reports'but still it continues.

Although l had a visit initially from my Housing Officer some weeks ago, where she witnessed it herself, it was put to me that l might be better off moving and had l thought about Assisted Living as l was getting older. I'm 65!!! They would do this rather than address and rectify a problem, seriously??????????

I cannot believe that Karbon would house a problematic Dog such as this without proper care and consideration for the person/people likely to be affected by the noise, well, obviously, l am mistaken, as long as they get the rent who cares right???

My communication emails with the Housing Management team have been somewhat lacking, unprofessional and downright impersonal for a lady that has rented their accommodation for 33 years to date.

After submitting evidence, l have just been told by the Council that they now want to install noise equipment in my flat and let me suffer another 6 months or longer. Why can't they simply ask her to get a babysitter for her dog or take her dog elsewhere when she goes out???

This has gone on since August 2023.

This is affecting my mental well-being, what welfare rights do l have ???

What good is a local authority who cannot oversee a Housing Association.

Absolute disgrace.

I wrote a review months ago and things just keep getting worse.

The mould problem i mentioned last time has came back, They take hours to send out emergency repairs and for none emergency repairs they expect you to wait months unless you threaten to not pay rent. I was falsley accused of anti social behaviour and My oven broke on thursday and they said to me "well if u dont get a response by teusday call us" meaning i have no oven for about a week