Karbon Homes Avis 

I called today regarding an issue with the toilet in the bathroom cisterne constantly running this started 21/08/2019 really annoying as it can be heard downstairs too as the pipes run through the kitchen. And also upstairs in the bedrooms Next available appointment from karbon to get this just checked not repaired is wednesday 28/082019 time 12 until 4 pm (as it is not classed as an emergency if id lied and said it was overflowing it would of been tonite ,,,,,,,,, i asked if this was the earliest appointment and was told yes asked for any suggestions apart from paying someone to do it myself and got should i cancel the appointment i said no she then said WELL JUST TURN THE WATER OFF if its annoying you ,,,,,,, then turn it back on when you need ti use it Abosulely the worst customer service ever, so for 8 days they expect me to keep turning the water on and off !!!!!
Bearing in mind that i am still waiting for repairs to finished from 2014 when they replced the roofs and facia on the property i dont hold out much hope good job i dont have a water meter !!!!! Bring back Cestria

Karbon homes are an absolute joke.We have had nothing but grief distress loud music anti social behaviour going on now for 6 years.Police are a regular occurrence in a once peaceful respectable area all down to one person. Unfortunately
it has been placed next door to us.Drinking all day and night music blasting dogs barking people coming and going arguments threats to us personally (We have children and happens often)etc etc Asked to provide evidence (Used The Noiseapp as they recommended.Yet after doing so nothing is done because “Thats other peoplesdogs at 3am “The app uses gprs and says otherwise where else am i going to be with a 6 month old at that time? but not good enough for Karbonhomes Annfield plain.Provide evidence but we’re the lairs.For some reason Karbonhomes are happy to protect scum.Threats to people with children that work long days and nights are not listened to as well as if you pay rent and ask nothing from them until something happens.They don’t want to know.
Would rather protect and serve the scum of the earth than the decent hard working families.
As for there safer housing bull etc doesn’t care only makes things worse.A brick wall has more sense than half of the so called housing officers/safer housing officers working for them
They don’t care be an a*** hole, use every emergency service possible
,ask for everything imaginable in the “S**t hole” to be done,house convicts on the run, ✅✅✅✅ Karbonhomes will house you!
We are looking to move after living where we have done for the past 10 years, because of the lack of care, respect for decent people.

Speaking to Jill today at Handley Way open night and got a lot of information from her along with a very professional manner. Any questions I asked she had an answer for and if she didn’t she soon found it out for me. Great people and service

Had a gas leak in kitchen, rang Karbon who then rang "TransCo" (hasn't been called that in years), if we are still using old names I'll carry on calling Karbon "Isos" The gas employee found a leak and made safe my home telling me to contact landlord to repair boiler. Karbon sent someone out who complained to me that he had other jobs to do and that my job would take a while. He rang the "office" and explained to someone and also moaned at them about the jobs he had to do. He then said he would email the "office" to get them to sort it out. So that will now be two days wasted in waiting and waiting. Shocking. Engineer should have just started the repair instead of moaning to me! Seriously unimpressed that i now have no heating and hot water.

Worse housing associations ever

Well what can I say (long list here we go)

1. Customer service very poor
2. Workman ship on all work could be better
3. Housing officers if you can find the right one for your area... (note if you can find one after speaking with call centre staff)
4. Reporting repairs is like pulling teeth
5. You make suggestions and you don't get a thanks kiss me 🍒
6. Line managers on power trips
7. When you request a refund they go and hide
8. When they want money off you the poop hot getting it off you
10. Some tenent fear complaining because of what will happen.
11. Gas engineers don't seam to know what they are doing