Kelansu Avis 84

Save yourself do not buy any mugs from this company. Kelansu What you see is not what you get. I paid $125 and I got these tiny
Four mugs I keep asking for a return label. They came from California, but they want me to send them back to China where we both know it’s gonna cost more than these mugs. These mugs are so tiny. They look like they belong in a children’s tea party not even the ones that I ordered, it’s a scam. It’s a rip off. We should know better than to buy anything from China Singapore, Japan If its not the USA don’t buy it.

mein bestelltes produkt sieht komplett anders aus als auf der homepage. nun will ich es zurück schicken und muss wohl das porto übernehmen... nach china! never again!!! ich kann nur warnen.

Ik heb het product niet gekocht maar zag gelijk dat die 3d vazen voor de helft vd prijs op AliExpress staan. Volgens mij gewoon een dropshipping bedrijf dit

DO NOT BUY HERE!! I, like so many other, wish I'd read these reviews prior to ordering a "crystal mug". Crystal aka resin. Absolutely NOT as pictured or described. There is a metal liner inside the cup and it holds just 4 1/2 oz of liquid not 7-10 oz as described. They have yet to send their mailing address for a full refund after two emails but so far have offered a 15% refund and now a 20% refund, as of this morning. I'm angry and frustrated that I fell for such a scam and I see that its also for sale under a different name on Amazon. DO NOT BUY ANYTHING FROM THIS SITE!!! I've opened a dispute thru my credit card but I'm also reporting it to the Federal Trade Commission whose link is on line. I'll repost something if I ever see a penny back from these shysters but I'm not holding my breath!!

Bought a crystal mug as advertised. Turned out to be plastic. Judging by reviews, they only offer a 20% refund after being shipped back at your expense. If you're in the same situation, report to your bank and retrieve money if possible, don't even try to negotiate with these scammers. Stay away by all means.

Ordered a mineral mug from them. What I received was horrible resin thing with a metal insert. Nowhere near being mineral as advertised. I responded and wanted to return it. It took 3 weeks for them to respond to the email and all they offered was 15% back - saying that shipping was so much. STAY AWAY FROM THEM. Their ads on Pinterest are a ripoff.

No cumplen con lo que ofrecen, tengan cuidado, Es un fraude.

I ordered a truck mug on December 23 2024
Received it on January 6 2025
It wasn't at all like the description given on their website. It looks like a child painted it. There are missing parts. It is made so cheaply. Very disappointing. Now I'm waiting for a return application..how ridiculous that is.
I want a simply return asap

Total rubbish , ordered set of 9 mugs received 3 cheap tacky junk mugs , they sent email saying they sent 9 mugs I showed proof of unopened package and size showing only size to fit 3 mugs , they just said no it sent 9 , and now ignoring my emails

Absolute cheap rubbish,looks nothing like the advertised picture.their returns policy is rubbish but offer you 15% discount if you keep their crap.not even worth the one star.I WOULD NEVER RECOMMEND THEM AND WILL NEVER BUY FROM AGAIN.BUYERS BEWARE.

I'm sorry to say that I didn't check reviews before buying. These mugs are plastic with a steel liner. They don't resemble the pictures on Pinterest.

I also was double-charged, although the sting is worse now that I see the crap product!

I ordered 5 of these mugs for Christmas-total junk not the crystal mugs that were shown. I went to my credit card company and got a total refund, not choosing the 15% refund they offered. After they found out I was pursuing a fecund from Master Card they offered me 30% refund and I could keep the crappy mugs-wow,! I went back to the websight and now they are actually showing real minerals made into cups! This is out and out fraud and the company should not be allowed to accept any form of renumeration

These mugs are plastic
Not real crystal.
They will not give a refund
Don't buy this- it is a lie.
Cheap junk from dollar store

DO NOT BUY FROM THIS COMPANY!!!
Just wow… this company is ridiculously terrible… I ordered their multi-colored mug. On their website it looks like real stone and agate or other mineral. It looks like it’s glowing and beautiful and thought it would make a great gift. Instead I would be embarrassed to own this let alone give it to someone as a gift!
What they send you looks nothing like their advertisement!!! It’s a painted piece of plastic that looks like it was made in 1st grade arts and crafts time. It’s a truly awful piece of crap!!!!! I asked for return shipping and they said no. They offered me 15% back to keep their junk, I said no I want prepaid return shipping and there’s no way I’m paying for this junk!! They refused! This was sent from China of course. It would cost me more than I purchased this for to return to China. So these idiots are now getting another bad review and obviously don’t care about their business. DO NOT BUY FROM THIS COMPANY!!!! Please help by boycotting Kelansu so we can put a stop to bad business and international businesses that think they can take advantage of us!!

Kelansu advertise a variety of mugs carved from Crystal, they show a video of one being handcrafted on their website, what turns up is a cheap plastic very badly handpainted mug which doesn't even remotely look like what you ordered. When contacting Kelansu, they tell you to pay the postage and return the mug for a refund or accept a 15% refund now. I wish I'd read all the other reviews on here before ordering, funny enough their site has zero reviews. I paid through PayPal, so would recommend opening a case with them as I got my money back within a couple of days, hopefully they'll stop dealing with this joke of a company.

horrible same experience buying mugs that would cost almost 100$ to rtn, reversed the charge on my card and Mary keeps responding days behind not addressing issues. total scam. Dishonest doesnt even cut it. Shame on you Kelansu! You bring Shame on your country!

This company is a big fraud, the mugs advertised are not the same with what I got. They are plastic spray painted cheap mugs that nobody would buy from the dollar store. As soon as I opened the packed and smelled the toxic fumes I knew it’s bad news. I payed with PayPal so they will refund the money, because it looks like they are shit heads and don’t do refunds even so they have a refund policy. Don’t buy!!!!

This is not a reputable or trustworthy company. I ordered the crystal mugs online and what arrived was absolutely nothing like the picture. They were low quality plastic cups so please don’t waste your money.

I purchased directly from their website and the description was real crystals, genuinely handpicked, molded perfectly into mugs. It even showed the process on a video of how they do it. I received the mugs, opened the package to find that they were worse then plastic. Cheap junk! When I have tried to return the items, they offered me a 20% reimbursement and I can keep the mugs. I said absolutely not, this is fraud, the description was nothing like the product. I was told to follow the return policy then, which includes filling out a return application after selecting my order in my account. There is no such things as a return application. If so, I would do it. I have since sent the company 4 different emails requesting for the form. I have yet to hear anything. I spent $150 on junk and wish i had known about this review site.