Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

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Lisez les avis des autres

Noté 1 sur 5 étoiles

I received an IPL device on Tuesday 12 may 2026 used device once and when plugged in for second time no power was going to device.I contacted keskine to request an exchange or refund and still haven’t... Voir plus

Noté 5 sur 5 étoiles

Been looking for a hair removal and I’m so glad I found Kesine ILP hair removal device, comes with everything you need to get you started, super light and easy to use. Does not hurt because of the coo... Voir plus

Noté 5 sur 5 étoiles

Amazing customer service. I trialled the product and was impressed by it but, unfortunately, it just didn't fit my face properly. Had there been a way to alter the fit I absolutely would have kept thi... Voir plus

Noté 5 sur 5 étoiles

I got Keskine's IPL and LED face mask for my wifes birthday and i can honestly say she is in love with it. She has stated that the quality is amazing and the results are promising. I have also started... Voir plus

À propos de l'entreprise

  1. Boutique de santé et beauté

Écrit par l'entreprise

Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.


Coordonnées de contact

4,3

Excellent

TrustScore 4.5 sur 5

80 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 76 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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Noté 5 sur 5 étoiles

100% worth it 🤩

I’ve been using this LED face mask consistently for about a month now, and I’m genuinely impressed with the results. At first I was a bit sceptical, but sticking to a routine has definitely paid off.

My skin looks noticeably clearer and more even, and I’ve had fewer breakouts than usual. I’ve also seen an improvement in overall brightness my complexion just looks healthier and more refreshed. The red light setting in particular seems to have helped with calming my skin and giving it a bit more glow.

It’s really easy to use and fits comfortably, which makes it simple to stay consistent. I’ve been using it a few times a week as part of my evening routine, and it’s actually become something I look forward to like a little self-care moment.

It’s obviously not an overnight miracle, but with regular use, I’ve definitely seen a difference. If you’re patient and consistent, it’s 100% worth it.

21 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

This is my first experience of an at…

This is my first experience of an at home IPL. I was honestly worried that the pain free claims might not be true but they absolutely are true. You cannot feel a thing. I’m so looking forward to seeing my results - I’ve been using it every other day at the minute and I can’t wait to have a summer without having to be worried about my armpits or bikini line!

18 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

Great hair removal device…

I have the hair removal device from Keskine, I think it’s great. It’s pain free as it has the cooling option and seeing really good results already. The device looks really aesthetically pleasing too and I love that you get protective eyewear

1 avril 2026
Avis spontané
Noté 1 sur 5 étoiles

I really wish I had read the reviews…

I really wish I had read the reviews before purchasing the Keskine LED mask — because I honestly would never have bought it.

This is by far the most uncomfortable beauty device I’ve ever used. The fit is extremely awkward: when I secure it with the strap, the mask sits at a strange angle on my face, and if I try to adjust it so it stays in place, it presses heavily into my nose. After each use, I’m left with a visible mark across my nose that takes time to go away.

The whole experience feels more like a form of torture than a relaxing skincare treatment. It’s difficult to keep it positioned properly, light leaks in, and it’s impossible to feel comfortable while wearing it — which defeats the purpose of a product you’re meant to use regularly.

I wouldn’t recommend it based on comfort alone.

2 avril 2026
Avis spontané
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Réponse de Keskine

Hi Kristina, we’re sorry to hear that you found the mask uncomfortable to use. We understand how important both fit and comfort are when it comes to skincare devices, and we appreciate you sharing your experience.

We can confirm that we have been in contact with you directly to resolve this issue.

If you need any further assistance, please feel free to reach out to our support team.

Noté 5 sur 5 étoiles

Great results!

Great results!
Really impressed how efficiently and professionally everything was handled. I am on my first month and already see promising results with LED facemask.

26 mars 2026
Avis spontané
Noté 1 sur 5 étoiles

I would advise other buyers to be careful

I would advise other buyers to be careful.

The LED mask I received had no manufacturer identification, no serial number, and no verifiable regulatory or registration details either on the device or in the documentation. I could not find any traceable product or device number online either.

Because of this, and because I considered it unsafe to use a device without any verifiable regulatory documentation, I decided to return the item.

Keskine states on their website that they offer a 30-day return policy.

I contacted Keskine several times requesting return instructions and a return label, but I did not receive a response. I am willing to return the LED mask, but without return instructions it is impossible.

!!! Using Google Lens, I was able to find the same LED mask design being sold on other websites under different brand names. This raised further concerns for me, as I could not identify the actual manufacturer or any verifiable product identification for the device I received.!!!

Very disappointing customer support and return process.

Update:
Thank you for your reply. However, I would like to clarify a few important points.

I was unable to find any verifiable information about your manufacturing facilities, certifications, or independent testing in official sources. There is no clear documentation provided, which raises serious concerns for me as a customer.

Also, I contacted your support multiple times both via email and through your website immediately after receiving the product, and I did not receive any response at all. This is why I find your statement about “prioritising my case” confusing.

At this point, I am not confident in the transparency or reliability of the product or customer service.

20 février 2026
Avis spontané
Logo de Keskine

Réponse de Keskine

Thank you for your feedback. We’re sorry to hear that your experience did not meet the standards we uphold at Keskine.

We would like to clarify that the Keskine LED Mask is a proprietary product developed exclusively for our brand. While similar designs may appear elsewhere, these are not affiliated with Keskine and do not reflect our specifications or quality standards.

All of our devices are produced in partnership with certified manufacturing facilities and undergo strict quality control and testing processes. We take product safety, compliance, and customer trust very seriously, and we are happy to provide further information upon request.

We also apologise for the difficulty you experienced when requesting a return. This is not representative of our usual service. Please contact us at support@keskine.com with your order details, and we will prioritise your case and ensure your return is handled promptly.

We appreciate your feedback and remain committed to delivering a premium product and experience.

Noté 5 sur 5 étoiles

Very impressive customer service

Very impressive customer service. Extremely helpful when it wasn’t clear to me how to claim a discount. If the product is as good as the service then should make for a great present. Thank you J!

28 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Their Customer service team went Above…

Their Customer service team went Above and beyond to help me with a product return, which fell outside their standard terms. I cannot recommend this company and its customer service highly enough. You will be in safe hands.

23 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I bought the LED eye mask and LED face…

I bought the LED eye mask and LED face mask for my wife as a gift, and she absolutely loves them. She says they feel relaxing and her skin already looks brighter and smoother. Definitely a great purchase and worth it if you want to treat someone (or yourself).

20 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Great customer service

Keskine’s customer service team was responsive, professional and genuinely helpful when I had questions about the product. It’s clear they value their customers and take the time to ensure satisfaction rather than just making a sale.

19 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I bought the LED face mask from Keskine…

I bought the LED face mask from Keskine for my wife as a Christmas gift and it’s been a great purchase. It arrived well packaged and feels good quality. She’s been using it regularly and says it’s relaxing and easy to fit into her routine. After a few weeks her skin looks brighter and smoother, and she’s really happy with it. Definitely a gift that’s actually getting used.

19 février 2026
Avis spontané
Noté 5 sur 5 étoiles

Excellent customer service and great…

Excellent customer service and great quality product. The quality really stood out to me — it feels durable and well-made. The packaging was neat and professional, and the whole process was smooth. You can tell this business cares about its customers. Highly recommend!

19 février 2026
Avis spontané
Noté 5 sur 5 étoiles

I’ve been using my new Keskine mask for…

I’ve been using my new Keskine mask for about 10 days now and I’m already seeing a difference. After just a few sessions, my smile lines look softer and my skin has really cleared up. I used to struggle with an oily T-zone and excess sebum, but my skin feels much more balanced now.

18 février 2026
Avis spontané
Noté 5 sur 5 étoiles

My honest thoughts about the LED face mask

I can honestly say I highly recommend Keskine. I ordered their LED face mask and I’m genuinely amazed by the results it’s delivered. My skin feels fresher, smoother, and I’ve noticed fewer wrinkles around my eye area I honestly feel younger and more confident. I’m so grateful to Keskine for creating something that’s made such a difference. Even my husband has noticed the change and keeps complimenting me which says it all! If you’re unsure which LED face mask to buy I truly wouldn’t look anywhere else. The quality the comfort the visible results and the customer service have all been outstanding

19 février 2026
Avis spontané
Noté 1 sur 5 étoiles

I am hoping to protect other people…

I am hoping to protect other people before you purchase. We believed it was a "90-day satisfaction warranty" but that is questionable. We realized the level of penetration can cause hair growth, which I do not want hair on my face. AND it doesn't go as deep as other products. In addition, it felt flimsy and sat on my face funny where the weird angle doesn't even cover my whole face. We were not satisified. We asked for a return and were given a contradictory return policy that makes it feel impossible and extremely tedious to get our money back...they define what satisfaction is and we do not get to. If I had known there would be these hoops to jump through to return this I would have never made the purchase. Now I have a very expensive product I cannot use. Part of the policy is to send time stamped photos. I will not send a photos of myself to a company I don't trust. The policy also says I have to return it within 30 days, but I have to try it for 90 days, which doesn't work for me because I don't want hair growth.

25 janvier 2026
Avis spontané
Logo de Keskine

Réponse de Keskine

Thank you for taking the time to share your feedback — I’m really sorry to hear that your experience with the LED face mask hasn’t been a positive one. That’s certainly not what we want for anyone who purchases from Keskine.

Our 90-day guarantee is centred on results because LED light therapy works gradually as skin renews over time. For this reason, we recommend consistent use for at least several weeks before assessing effectiveness. The progress photos mentioned in the policy are only requested so our support team can fairly verify use and help determine whether the device is performing as intended — they are not used for any other purpose.

That said, we do understand your concerns regarding comfort, fit, and privacy, and we never want the return process to feel difficult or unfair. If you reply with your order number, I will personally ask our team to review your case so we can look at the best way to resolve this for you.

We truly appreciate your feedback, as it helps us improve both our products and our customer experience.

Noté 5 sur 5 étoiles

Great results with the IPL device

I wasn’t sure about using an IPL device at home, but the Keskine IPL hair removal handset genuinely impressed me. It’s simple to use feels well-made and theres no pain whilst using it. After a few weeks I noticed slower regrowth and smoother skin which saves me time and hassle compared to shaving all the time. This is a solid buy. 5 stars from me

11 janvier 2026
Avis spontané

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