I received an IPL device on Tuesday 12 may 2026 used device once and when plugged in for second time no power was going to device.I contacted keskine to request an exchange or refund and still haven’t... Voir plus
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Lisez les avis des autres
Been looking for a hair removal and I’m so glad I found Kesine ILP hair removal device, comes with everything you need to get you started, super light and easy to use. Does not hurt because of the coo... Voir plus
Amazing customer service. I trialled the product and was impressed by it but, unfortunately, it just didn't fit my face properly. Had there been a way to alter the fit I absolutely would have kept thi... Voir plus
I got Keskine's IPL and LED face mask for my wifes birthday and i can honestly say she is in love with it. She has stated that the quality is amazing and the results are promising. I have also started... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Science-driven beauty devices designed for smooth skin, clearer complexion, and salon-quality results from the comfort of home.
Coordonnées de contact
Royaume-Uni
- keskine.com
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Impressive results
My experience with keskine has been good so far. I am on my 2nd month of using the IPL device and I have no hair growing out. I was using other brands and I would not recommend any other brands other than Keskine. Impressive results.
Amazing product A1++++
The products of keskine are Amazing my…
The products of keskine are Amazing my wife really loved their hair removal device. I would recommend it to anyone who’s looking for a cost effective hair removal solution.
I would recommend this company
I would recommend this company, great results so far.
Very agreeable and helpful throught our…
Very agreeable and helpful throught our conversations.
Their willingness to help sort out the issue,
Customer service was excellent
Customer service was excellent, I had a question about the modes and they responded within just 2 hours. The device itself is really easy to use, completely painless, and I’ve already started to notice a difference in my hair growth😊
Love Keskine IPL
Love Keskine IPL!
Easy to use and I'm already getting amazing results.
This actually works and it’s only been…
This actually works and it’s only been 3 weeks. I was skeptical at first as it costs a fair amount of money but it’s worth the price. Happy customer
Quality product
Keskine’s packaging and device are both top quality and feel really well made. I love that it has five different body modes, which makes it super versatile. So far, I’m genuinely impressed with the quality and ease of use.
After buying this and reading the…
After buying this and reading the reviews I decided not to even open the box and send it back. I tried to contact the company via email to request a return .
Unfortunately they ignored all my requests.
I then opened a PayPal dispute ( I pay for everything with pay pal for this exact reason ).
PayPal then raised a case and I have just got my money back but also this machine still.
Very poor customer service .

Réponse de Keskine
Amazing results
This purchase has been the perfect solution for my body hair removal. I have been using it consistently for two months and am now approaching the third and final month of treatment. I am delighted to say that there is no visible hair regrowth. Excellent results and a truly five-star company.
Its been just over a month using this…
Its been just over a month using this device from keskine and I can really see a huge difference in my hair growth. It is growing less and fewer. Worth the price and will continue to use.
Keskine – A Frustrating Experience from Start to Finish
I ordered from Keskine in May 2025. The item was unsuitable due to my disability — I never used it, only took it out of the box to check if I could hold and use it safely. It was obvious it wouldn’t work for me. I contacted customer service as soon as I realised this.
Their returns policy claims “refunds within 30 days if unopened,” but their packaging makes it impossible to inspect the item without breaking the protective seal. This gave them the excuse to claim it was “opened” — even though it was completely unused.
What should have been a simple return turned into weeks of silence, contradictory instructions, shifting excuses, and an evasive process which, in my opinion, seemed designed to discourage customers from pursuing refunds.
Armed with advice from Consumer Scotland, I had to apply constant pressure — including a firm reminder on Day 10 of the 14-day refund window — to get my money back, which only arrived right at the edge of the legal deadline. Yes, I got the refund — but only after weeks of runaround and stress.
If you value your time, patience, sanity and consumer rights, avoid.

Réponse de Keskine
I don't even want to put a star
I don't even want to put a star. They have took over £150 from me and the product is crap. I have had a few replies on my other email account as I can't seem to get anything from them on my email that O used to buy it. If anyone had managed to get their money back please let me know how! 1 very angry person. I'm going to get intouch with the right people to put this scam to shame I had explained that being a mum of 2 children and having a brain tumour I didn't THINK do take photos or videos everything I used the device and feel that you have stolen £160 from me for something that is A PILE OF CRAP!!!!!

Réponse de Keskine
No response to refund request
Ordered this item but had some concerns about the information in the instruction manual so requested a return. First email responded to, adding some more information on use but as I’m still concerned, I replied requesting a refund as per the information on this company’s website. Have sent 3 emails and absolutely no response. Feels like a scam now and am working out how to proceed

Réponse de Keskine
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