Ketosource Avis 

Website is truly shocking - badly designed and hard to navigate. Under most product categories in the shop, only one item exists, mainly ones they produce themselves.
Under the heading of 'transparency' are a load of articles written by the owner himself - an MBA, not a PhD...so very questionable if he has a 'team' of science based researchers under him.
Products are very overpriced compared to what can be found on Amazon or Healf, where they offer significant deals on the same products.
Unsurprising that former employees now work together in a different company! Clearly a sinking ship.

Update: having read the response from Ketosource, the only thing I need to amend is that the articles are under the heading 'science' rather than 'transparency'.

As far as I am aware there is no pre-requisite to have purchased from a company to review them, as I am basing my review on my experience on using their website (originally having intended to purchase from them).

I was referred to Ketosource from a couple of sources, one being LMNT customer service who explained their full range could be found there, as well as on Healf, but only the latter stock the brand new flavour - lemonade, and only the latter offer 4 for 3 boxes, just as LMNT do in the US.

The rest of my review still stands. The shop is very poor, why even advertise Ketone Testing as a category when you only stock lancets? Or only a sold out bar under snacks?

The worst customer service of any company I have ever experienced - being “provided” almost entirely by AI.

Got a problem and want to live chat? It’s a bot. Email them? Bot. Phone them? Bot.

On the EIGHTH working day after raising an issue which was caused by THEIR system and 6 contact attempts since, they finally emailed me assuring me I was now speaking to a real person.

However, the “real” person sounded suspiciously like ChatGPT:

“I’ve gone right through your account and order history, and I want to start by saying this clearly: you were right to be frustrated. You did everything you could to prevent this, and the delay in getting a proper human response made it worse.

Here’s exactly what’s happened and what I’ve done today: …”

That is EXACTLY how AI speaks. ChatGPT specifically.

Also, what they “did” was exactly the opposite of what I asked for. Asked for a refund, they sent products. They’ve closed the ticket. I’ve emailed them. Just 8 more days to wait for a response …

No doubt they will respond to this review with some AI generated refutation / accusation which I welcome since it’ll make themselves look even worse.

One word for this company? : Lazy!

Why bother to have a business if you can’t be bothered to interact with customers???

Ketosource used to be a wonderful company, both to purchase from and to be in contact with. Alas no more it would seem.

It used to feel like the team genuinely cared for clients and it even hosted free online events so you felt part of a community.

Now it's nothing more than a sales driven company that uses AI responses to talk to customers.

I purchase the Pure C8 MCT Oil regularly on Amazon but it's been getting more and more expensive over the years so decided to try Nature's Aid instead. The quality is exactly the same, my blood ketone levels have not changed since using NA, and it's far cheaper!

What is interesting is that when asked, a Ketosource employee stated they buy in the oil from abroad and just bottle and package it. So it's probably the exact same product as Natures Aid!!

Update: the response received from Ketosource is worrying for several reasons.

That it is suggested my experiences in my ketone levels are inaccurate, although I have been testing using a blood monitor for years, I am well versed in the ketogenic diet and MCT Oil, and find it rather insulting my experience should be considered to be wrong.

There is no obligation to respond to a business request for more information - why should I provide them with more personal information? This does not mean the review is not genuine, it simply means I do not wish to provide them with opportunity to contact me directly.

I have purchased products from them, and am simply relaying my experience to others. Should Trustpilot wish to see proof I have purchased from the company I will happily provide it to Trustpilot.

Straordinario prodotto … inutile aggiungere altro

Seguono il mio percorso danno utili consigli sulla dieta e ho perso peso davvero !!

Sólo tengo palabras de agradecimiento para esta empresa. Su buen hacer ante un problema que tuve con uno de sus productos fue de 10/10. Sin yo pedirlo me mandaron para probar otro de sus productos " ketosource" "Puré C8 MCT powder". Con todos los consejos de su nutricionista y no tengo palabras para describir lo bien que me sentó y desterro completamente el dolor de estómago que me producía el aceite.
Si todas las empresas reaccionaran así y creyeran en sus productos como ha demostrado esta empresa, estaríamos en un comercio justo.
Sólo tengo palabras de agradecimiento.

El aceite MCT C8, funcilna genial, ayuda en el control del apetito y en la pérdida de grasa. Además hay detrás un equipo fantástico que te asesora personalmente cada dia y de forma gratuita. Personalmente lo recomiendo 100%, no compras sólo un producto, sinó todo un apoyo en tu proceso de adelgazamiento, tanto a nivel de información nutricional, como a nivel emocional, animándote cada dia y resolviendo cualquier duda que te surja. Tambien te dan ideas de menús muy interesantes para empezar este nuevo estilo de vida, que no solo mejora tú salud fisica, sinó tambien tu estabilidad emocional, que en mi caso ha sido crucial para mi ansiedad y mala calidad del sueño. Estoy muy agradecida.

Olivia responded to my query, which was not a straightforward one, with loads of insights and supportive advice.

I’ve struggled with my weight on/off all my life. Unless someone changes their lifestyle, the long-term benefits are short lived.
Being in touch with Olivia, the nutritional analyst at Ketosource has been beneficial.
I was able to open up and not feel judged, which is so important.
Thank you so much for taking your time to hear my story, Olivia and Ketosource!
Greatly appreciated!

Initially the information on the website about the product and its use was very in-depth and gave a lot of detail compared to others so I decided to give it a try. Delivery was quick and again the level of information was better than average including a link to a video explaining everything in simple terms. I had one question and so emailed the help address, I got a response within a few days and the person (Oivia) was really helpful and answered my query. I am 2 weeks in and using the product exactly as directed...I am losing weight (10lbs in 2 weeks), it curbs my hunger, and most importantly I am losing fat from around my stomach area meaning already clothes are fitting better. There is no taste or smell and I am drinking it in either warm water or with black tea/coffee. I have just ordered my second bottle ready for next week and continued success. I can't recommend this enough.

I purchased pure C8 MCT Oil. The product itself is excellent and arrived quickly. But what I want to tell you is about their product support, which is AMAZING!! Because I am not using the product for a keto diet and weight loss, I had a few detailed and technical questions to make sure I am using the product correctly and getting the maximum benefit from it. Oliva from the product research and development team was OUTSTANDING!!! She answered ALL my many questions promptly and professionally and even provided links for me to do additional research. THIS IS THE CUSTOMER SERVICE ONE SHOULD HAVE FROM ANY COMPANY!! Thank you Olivia and thank you Ketosource!! BTW, I highly recommend the product! :-)

Amazing products…. And nice service…….

Very good quality products. They also take care of their customers with free information, newsletters, articles, tailored to you

Very thoughtful and helpful advice on the use of Mct oil for gaining weight.
The Email I received wasn't a standard email which is sent to all customers. It was written to me personally and with lots of care and consideration. This is very rare nowadays. How wonderful to experience this. Thankyou so much!

Excellent product and the staff is very helpful in meeting customer needs.

Great product, tastes good, lovely packaging. What was above and beyond with this product is the customer service and support. For anyone who is wanting to lose weight they have supporting information too. I want to say a special thank you to Olivia who went the extra mile with her professional and friendly e-mails.

I was early into a fasting and exercise plan but things were not going exactly as planned which made me really anxious.
I replied to one of their daily emails with a description of my issues.
Olivia got back to me with a comprehensive explanation of what was going on and some helpful guidlines which was greatly reassuring.

I've used Ketosource products on and off for a while, originally I came across them via LMNT as they were a UK source for this. Latterly as I've started a gym programme after losing weight with keto I have been using their C8 powder.

I recently found them really useful when troubleshooting some body composition and appetite issues - after a year of successful weight loss I did a personal review, used their online calculation tools and zeroed in on an electrolyte issue. This reversed my issue and I continue to gain strength while managing my weight. A rather lengthy email exchange with their nutritional analyst Olivia clarified my conclusions.

I had a query and Olivia was very thorough and helpful.

I ordered LMNT electrolytes from Ketosource. The product arrived on time, as described and the email updates throughout the ordering process were excellent. I have since taken advantage of the discounted price through their easy to manage subscription service so I don’t forget to reorder as these electrolytes have had a huge impact on my energy levels throughout the day. 5 stars from me for both LMNT and Ketosource for offering such a clean and simple way to get hold of a U.S based product that can be hard to come by in the UK. Thanks Ketosource.